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Microsoft Office XP Small Business - 101 Not Activated - WGA data included RRS feed

  • Question

  •  

    Hello.

     

    This PC is a Dell with oem loaded Office 2002 SBE and on Win XP Pro SP3. I'm logged in as admin and have tried uninstalling office, rebooting, then reinstalling with no success. I've also tried erasing the data.dat file. However, after deleting data.dat, rebooting and opening an office program, it still says it's already activated. What might I try next?

     

    Your help is greatly appreciated.

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {15878BA9-F748-406C-B6DC-412FB0B26B5C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Small Business - 101 Not Activated
    Microsoft Office Outlook 2003 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{15878BA9-F748-406C-B6DC-412FB0B26B5C}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1177238915-790525478-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX270               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20030716000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>D3F2361701848053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>29F2839EF5D381C</Val><Hash>FBm+4INz0MeycL4HB+UYsxqT4CE=</Hash><Pid>54188-OEM-1793413-90094</Pid><PidType>4</PidType></Product><Product GUID="{901A0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2003</Name><Ver>11</Ver><Val>6BD10CE933EA500</Val><Hash>LYuFzv0JtNsoElxV/sg6gxisasU=</Hash><Pid>70173-640-8891711-55807</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="10" Result="101"/><App Id="19" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/><App Id="1A" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Thursday, July 3, 2008 9:53 PM

Answers

  •  

    NoreenFS,

     

    Please clarify with any details as to the non-activated status.  Do you get a message while opening any office applications? 

     

    Lori MS

     

     

    Monday, July 7, 2008 6:15 PM

All replies

  • NoreenFS,

     

    The MGA Diag Results indicate that Office XP Small Business is Not Activated but that the Office Outlook 2003

    is genuine and a product key is required for full validation.

     

    For validation issues, please try to run the diagnostic tool at: 

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    and Click on Validate Office.

    Let us know if this has helped,

     

    Lori MS

     

    Thursday, July 3, 2008 10:27 PM
  • Hello, Lori.

     

    Thank you for your speedy response. I have tried that diagnostic tool and everything passed.

     

    Any Office application I open says it is already activated. That is why I tried both uninstalling Office and reinstalling as well as deleting the data.dat.

     

    What might I try next?

     

    Thursday, July 3, 2008 10:57 PM
  •  

    NoreenFS,

     

    Please clarify with any details as to the non-activated status.  Do you get a message while opening any office applications? 

     

    Lori MS

     

     

    Monday, July 7, 2008 6:15 PM