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Windows suddenly saying it is not genuine RRS feed

  • Question

  • Hi folks.  Want to tell me what's going on?  I installed Windows 7 Professional a few months ago from an OEM disk.  I am a system administrator at a school.  We had always opted for the downgrade to XP on all machines that came with Windows 7 due to compatibility issues.  From this we've built up a fair amount of Windows 7 OEM licenses.  We chose to attempt to get Win 7 running on a single machine to see how it would go.  That was a month or two ago.  As of yesterday, it began complaining that it was not a genuine copy.  I have used a key extractor to get the key so that I could attempt to re-enter it but it still claims it to be not genuine.  It is a Dell OEM disk and my machine is also a Dell (though I have no idea what the OS which shipped with this machine was because I have no worked here for very long).  I have downloaded the Genuine Advantage Diagnostic Tool and when I press the "copy" button in the tool it generates the following error:  "Failed to create output files, hr = 0x80070002. Please contact support."  To share this info I'm posting a screen capture of the info from the tabs of the tool.  Thanks in advance for the help.  http://imageshack.us/f/101/mgadt.png/

     

    Friday, May 27, 2011 8:32 AM

Answers

  • Thanks for the info.  I hadn't realized that OEM disks were tied to the machine they came with.  Is that new to Windows beginning with 7?  Also is it standard that the machine would install, register and update with no qualms for a month or two but then decide to protest? 

    I'll still attempt to post the outcome of the Diagnostic Tool. 

    The Disks themselves arn't ties to the PCs they came with.  It's a little more complicated.

     

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

    You used a Dell Windows 7 Professional OEM disk to install Windows 7 on that PC. When you used the Dell Windows 7 Professional OEM disk it included the OEM SLP Product Key, as well.  That key will only work in PCs, from the proper Manufacturer (In this case Dell) that Originally came Pre-installed with the proper version and edition of Windows (in this case Windows 7 Professional) because only those PCs have the proper OEM Bios Flag. 

    It seems that the Dell PC that you used the Dell Windows 7 Professional OEM disk on did not originally come with Windows 7 Professional so doesn't have the proper Bios Flag to allow that OEM Key to Activate.  I can't be 100% sure, but the Diagnostic Report suggests that this particular PC originally came with some edition of Vista and as such would the Bios Flag that would only work with a Dell OEM disk for that edition of Vista.

    I told you it was complicated but I hope my description was understandable.

     

    To resolve the issue:

     

      All Computers, which are built by large manufactures that come with Windows pre-install also come with a Certificate of Authenticity (CoA) sticker on the side, bottom or (for some laptops) in the battery compartment of the PC. This CoA sticker lists what version and edition of Windows came pre-installed on the PC (the CoA will also contain the CoA SLP key for that Version and Edition of Windows)

    My suggestion is to look at the CoA stickers on your available PCs till you find one that lists the version and edition of Windows that you want to test. Next, find the Dell OEM disk that corresponds to that same version and edition of Windows (the disk doesn't have to be the exact disk that came with the PC, it just needs to match the PC's Manufacturer, as well as the Windows version and Windows edition that originally came pre-installed in that PC).  Use that disk to install Windows on that PC.  If all goes as it should, the Windows will self-activate and would be ready to go.  However, if there is any problems, just change the Product key to the one listed on the CoA sticker of that PC and then manually activate by phone.

     

    Hope this was helpful,

     


    Darin MS
    Friday, May 27, 2011 9:24 PM

All replies

  • "asdfasdgaghadfhadfsfasd" wrote in message news:8ee190f0-2bba-4290-99d7-ace2e45a6cb6...

    Hi folks.  Want to tell me what's going on?  I installed Windows 7 Professional a few months ago from an OEM disk.  I am a system administrator at a school.  We had always opted for the downgrade to XP on all machines that came with Windows 7 due to compatibility issues.  From this we've built up a fair amount of Windows 7 OEM licenses.  We chose to attempt to get Win 7 running on a single machine to see how it would go.  That was a month or two ago.  As of yesterday, it began complaining that it was not a genuine copy.  I have used a key extractor to get the key so that I could attempt to re-enter it but it still claims it to be not genuine.  It is a Dell OEM disk and my machine is also a Dell (though I have no idea what the OS which shipped with this machine was because I have no worked here for very long).  I have downloaded the Genuine Advantage Diagnostic Tool and when I press the "copy" button in the tool it generates the following error:  "Failed to create output files, hr = 0x80070002. Please contact support."  To share this info I'm posting a screen capture of the info from the tabs of the tool.  Thanks in advance for the help.  http://imageshack.us/f/101/mgadt.png/

     

    You MUST use the correct Recovery disk, an OEM System Builder disk, or a Retail disk to install Win 7 using an OEM Key.
    It's probable that the disk that came with your machine does not match the disk required for the target machine. Does the COA sticker on the target machine have the same version and edition id for Windows as the installation you are attempting?
     
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, May 27, 2011 9:42 AM
    Moderator
  • Thanks for the info.  I hadn't realized that OEM disks were tied to the machine they came with.  Is that new to Windows beginning with 7?  Also is it standard that the machine would install, register and update with no qualms for a month or two but then decide to protest? 

    I'll still attempt to post the outcome of the Diagnostic Tool. 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {610BB2EB-AB65-4718-B0A2-91FA362E981F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: d99.cache.e2bn.org:8084
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{610BB2EB-AB65-4718-B0A2-91FA362E981F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-4006438501-1573632646-788858964</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 360                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="5"/><Date>20081128000000.000000+000</Date></BIOS><HWID>99B33D07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B9K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>B64FC8439D9F500</Val><Hash>E4ZqnnSotA8tFZqSnL+iaRwMzG0=</Hash><Pid>73931-640-1889574-57831</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>7122746ACCCB586</Val><Hash>GEY3LPDM9jUCNMYneBpaOgBhcoI=</Hash><Pid>89409-707-0298144-65142</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-2057-7600.0000-0952011
    Installation ID: 019340801104629406844342416822683325799010780206140323
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 4
    Trusted time: 27/05/2011 14:46:18

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:26:2011 11:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAIAAAABAAAAAgABAAEAJJQUOQpXqnbwKrDxFNOsvMaTLDcy+Y5NRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          B9K   
      FACP            DELL          B9K   
      HPET            DELL          B9K   
      BOOT            DELL          B9K   
      MCFG            DELL          B9K   
      SSDT            DELL        st_ex
      SLIC            DELL          B9K   



    Friday, May 27, 2011 1:54 PM
  • Thanks for the info.  I hadn't realized that OEM disks were tied to the machine they came with.  Is that new to Windows beginning with 7?  Also is it standard that the machine would install, register and update with no qualms for a month or two but then decide to protest? 

    I'll still attempt to post the outcome of the Diagnostic Tool. 

    The Disks themselves arn't ties to the PCs they came with.  It's a little more complicated.

     

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

    You used a Dell Windows 7 Professional OEM disk to install Windows 7 on that PC. When you used the Dell Windows 7 Professional OEM disk it included the OEM SLP Product Key, as well.  That key will only work in PCs, from the proper Manufacturer (In this case Dell) that Originally came Pre-installed with the proper version and edition of Windows (in this case Windows 7 Professional) because only those PCs have the proper OEM Bios Flag. 

    It seems that the Dell PC that you used the Dell Windows 7 Professional OEM disk on did not originally come with Windows 7 Professional so doesn't have the proper Bios Flag to allow that OEM Key to Activate.  I can't be 100% sure, but the Diagnostic Report suggests that this particular PC originally came with some edition of Vista and as such would the Bios Flag that would only work with a Dell OEM disk for that edition of Vista.

    I told you it was complicated but I hope my description was understandable.

     

    To resolve the issue:

     

      All Computers, which are built by large manufactures that come with Windows pre-install also come with a Certificate of Authenticity (CoA) sticker on the side, bottom or (for some laptops) in the battery compartment of the PC. This CoA sticker lists what version and edition of Windows came pre-installed on the PC (the CoA will also contain the CoA SLP key for that Version and Edition of Windows)

    My suggestion is to look at the CoA stickers on your available PCs till you find one that lists the version and edition of Windows that you want to test. Next, find the Dell OEM disk that corresponds to that same version and edition of Windows (the disk doesn't have to be the exact disk that came with the PC, it just needs to match the PC's Manufacturer, as well as the Windows version and Windows edition that originally came pre-installed in that PC).  Use that disk to install Windows on that PC.  If all goes as it should, the Windows will self-activate and would be ready to go.  However, if there is any problems, just change the Product key to the one listed on the CoA sticker of that PC and then manually activate by phone.

     

    Hope this was helpful,

     


    Darin MS
    Friday, May 27, 2011 9:24 PM