locked
need help RRS feed

  • Question

  • hi guys,my screen is black and says an unauthorized was made to my compsays my vista did not pass the authentication test,i cant even access my control panel because it says my folder is empty,i dont really care about some of my files on this comp like my songs and movies,i just want my comp to work again,its only a few months old and it was expensive.what can i do to fix it?
    Saturday, May 12, 2007 9:47 PM

Answers

  •  

    Please post the results of the WGA diagnostics tool (http://go.microsoft.com/fwlink/?linkid=52012) with any new question. 

     

    Please also post the error code you get (if any) when you validate by clicking "Validate Windows" here: www.microsoft.com/genuine
    The error code will be gray and in brackets at the end of them message on the page that says validation failed.  (It'll look something like this:  [0xC004C000]).

     

    Thank you!

    Tuesday, May 15, 2007 2:10 AM