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Need help Error code 0xC004F063 and start button RRS feed

  • Question

  • So heres my diagnostics result. From the forum I learned that I have to change my date/time, Retype product key, activate from phone.

    How can I do those as Vista is not showing my desktop with start button. Its just giving me three options. So how can I access to start button to try those 3 things I mentioned.

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YQQTB-FWK9V-932CC
    Windows Product Key Hash: L1zPFFvNQ04Nunm9BorPaqFl4jI=
    Windows Product ID: 89580-OEM-7332132-00031
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: {8B703131-475A-42FD-A402-D08582587EC3}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18152

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8B703131-475A-42FD-A402-D08582587EC3}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-932CC</PKey><PID>89580-OEM-7332132-00031</PID><PIDType>2</PIDType><SID>S-1-5-21-2161284867-4099703662-1086502861</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario CQ50 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.06</Version><SMBIOSVersion major="2" minor="4"/><Date>20080610000000.000000+000</Date></BIOS><HWID>93323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00146-321-300031-02-1033-6000.0000-1752011
    Installation ID: 009794324821938360862195659635452954813010837595838001
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 932CC
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAQACAAAAAwABAAEAJJTg8GYtILUe8paSVhAi8RSW8vSCMuC2Zp2OhaxWfig=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HPQOEM        SLIC-MPC
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HPQOEM         SLIC-MP



    Friday, June 24, 2011 9:01 PM

Answers

  • "Vista_trouble" wrote in message news:db46390c-d571-4e03-b5f0-2f2895eee2f7...
    Actually my COA does NOT state it's Vista Ultimate. I installed Ultimate from a CD I got from a friend from my country. So your suggestion says "revert back to the original OS that shipped with the machine, using the manufacturer's Recovery system." If you could kindly explain that because right now I don't have any Vista CD that I may have received with the laptop or when I open my recovery drive in 'My Computer' it shows it's empty. So what should I do now? Thanks for all your reply earlier, you happen to be really kind.
    We try :)
    You need to go to the manufacturer's website (www.hp.com) for your machine, and order a set of recovery disks from them - alternatively there are a number of suppliers of  these disks in the US - restoredisks.com is probably one of the more reliable ones.
    Make sure that you order the ones for your exact model (and the same edition of windows as on your COA Sticker) - any others may not work.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 27, 2011 6:49 AM
    Moderator

All replies

  • "Vista_trouble" wrote in message news:8ee9e071-676b-4b56-937e-f5c855704ec9...

    So heres my diagnostics result. From the forum I learned that I have to change my date/time, Retype product key, activate from phone.

    How can I do those as Vista is not showing my desktop with start button. Its just giving me three options. So how can I access to start button to try those 3 things I mentioned.

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YQQTB-FWK9V-932CC
    Windows Product Key Hash: L1zPFFvNQ04Nunm9BorPaqFl4jI=
    Windows Product ID: 89580-OEM-7332132-00031
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.001


    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Partial Product Key: 932CC
    License Status: Unlicensed

    It appears that your operating system is unable to reconcile the BIOS SLIC table with the certificates that should be built in to the OS itself.
    The solution is to change the Product Key to the one that is printed on your COA sticker on the machine's case.
    To do so, open System Properties, and scroll down to the bottom of the page - click on the Change Product Key link, and follow the instructions.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 24, 2011 10:43 PM
    Moderator
  • Thanks for your reply. So going back to the 2nd part of my question, since 'start' button is not working how can I access to 'System Properties' ?? By saying 'start' button is not working I meant whenever I am turning on my computer I am getting a dialogue box with 3 options i.e. option 1. (going to ms website) option 2. enter product id, 3. resolve this issue by contacting MS. Hope I explained properly, Thanks again.
    Saturday, June 25, 2011 1:14 AM
  • "Vista_trouble" wrote in message news:748a2120-196e-4345-b5f5-103005bed801...
    Thanks for your reply. So going back to the 2nd part of my question, since 'start' button is not working how can I access to 'System Properties' ?? By saying 'start' button is not working I meant whenever I am turning on my computer I am getting a dialogue box with 3 options i.e. option 1. (going to ms website) option 2. enter product id, 3. resolve this issue by contacting MS. Hope I explained properly, Thanks again.

    Sorry - missed that bit :)
    Simply use option 2 - and enter the Product Key from your COA sticker.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 25, 2011 7:28 AM
    Moderator
  • Okay after entering product key error I am getting "product key error message'

    "  The product key you entered will not work with this edition of wimdows vista. You must either run windows vista setup or windows vista ultimate product key."

    So I entering the product key from coa sticker didnt work. So what will I do now. Your kind reply will be appreciated.

    Sunday, June 26, 2011 8:39 AM
  • "Vista_trouble" wrote in message news:e0e52fa7-dd55-412c-8169-f284fc719ac6...

    Okay after entering product key error I am getting "product key error message'

    "  The product key you entered will not work with this edition of wimdows vista. You must either run windows vista setup or windows vista ultimate product key."

    So I entering the product key from coa sticker didnt work. So what will I do now. Your kind reply will be appreciated.


    Does your COA Key state that it's for Vista Ultimate?
    If not then you have to either stump up for a full retail Ultimate, or revert back to the original OS that shipped with the machine, using the manufacturer's Recovery system.
     
    If it is an Ultimate COA sticker, go to the System Properties page, and use the Change Product Key link at the bottom to change the Key to the one on the sticker, then activate by telephone.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 26, 2011 5:13 PM
    Moderator
  • Actually my COA does NOT state it's Vista Ultimate. I installed Ultimate from a CD I got from a friend from my country. So your suggestion says "revert back to the original OS that shipped with the machine, using the manufacturer's Recovery system." If you could kindly explain that because right now I don't have any Vista CD that I may have received with the laptop or when I open my recovery drive in 'My Computer' it shows it's empty. So what should I do now? Thanks for all your reply earlier, you happen to be really kind.
    Monday, June 27, 2011 3:12 AM
  • "Vista_trouble" wrote in message news:db46390c-d571-4e03-b5f0-2f2895eee2f7...
    Actually my COA does NOT state it's Vista Ultimate. I installed Ultimate from a CD I got from a friend from my country. So your suggestion says "revert back to the original OS that shipped with the machine, using the manufacturer's Recovery system." If you could kindly explain that because right now I don't have any Vista CD that I may have received with the laptop or when I open my recovery drive in 'My Computer' it shows it's empty. So what should I do now? Thanks for all your reply earlier, you happen to be really kind.
    We try :)
    You need to go to the manufacturer's website (www.hp.com) for your machine, and order a set of recovery disks from them - alternatively there are a number of suppliers of  these disks in the US - restoredisks.com is probably one of the more reliable ones.
    Make sure that you order the ones for your exact model (and the same edition of windows as on your COA Sticker) - any others may not work.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 27, 2011 6:49 AM
    Moderator