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  • Question

  • I have a Toshiba laptop that came with XP-Pro preinstalled.  After several years, all of a sudden it now says that XP is not genuine.  I ran the validation tool, and it says that my computer has an invalid bulk license.  The Window cert of auth on the bottom says Tohiba on it, and the key number does not match what is on the report.  Attached is the diag report

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-WRKJB-YKRFQ-XVK98
    Windows Product Key Hash: p3JYo49I4HFumf8jBg8no8xdXJY=
    Windows Product ID: 55274-648-8637434-23744
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 11d51e0e-b86d-4ffe-a9da-d00d8c6a7ca9
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.5.526.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 110 Time Out of Sync
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>11d51e0e-b86d-4ffe-a9da-d00d8c6a7ca9</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-XVK98</PKey><PID>55274-648-8637434-23744</PID><PIDType>1</PIDType><SID>S-1-5-21-746137067-1957994488-482899203</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>SATELLITE 1800</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 2.10</Version><SMBIOSVersion major="2" minor="3"/><Date>20020812000000.000000+000</Date></BIOS><HWID>5BA33907018400D6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>110</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>110</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>D47B4EEC5A6252</Val><Hash>VcuW46F0Ekd1ll5Jg3b20NLPQOc=</Hash><Pid>54189-OEM-1690892-31369</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

    When I try to use the key on the cert of auth, the validation tool says there is a problem and it cannot continue.  I called MS tech help and they gave me another product key, and that does not work either.

    What next?

    Jeff

    Friday, March 2, 2007 6:35 PM

Answers

  • Hi Jeff,

      The most common situation I see on this Forum, is when a Customer with a Genuine copy of Windows, gets they computer repaired. The repair shop (or repair guy) reinstalled Windows, but Did Not use the customer's Product Key to install. Later, the customer tries to Validate their Windows and it doesn't Validate.

      From the fact that the Product Key on your computer's CoA sticker doesn't match the one listed in the report you posted, I beleive it is likely that this has happened to you.

      I suggest that you use Product Key Update Tool www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx to switch out the bad key with the Product Key on your CoA Sticker.

     Please Note:

    1) The tool will only allow a switch from XP Pro Product Key to XP Pro Product Key or XP Home Product Key to XP Home Product Key.

    2) The tool may not always succeed switching the Product Keys. If it does not work, you will need to reinstall Windows using the Product key on your CoA. (When reinstalled, to activate windows, use the 'Activate by Phone' method).

     

    Thank you,
    Darin Smith
    WGA Forum Program Manager

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    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
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    Friday, March 2, 2007 9:51 PM