locked
Product Key Validation Problems...? RRS feed

  • Question

  •  

    I bought a new laptop today. It has Windows Vista Basic installed. When i entered the product code found on the laptop base into the required field to activate Outlook express, it says invalid.

     

    I have re-checked the code several times

     

    Any help would be greatly appreciated

     

    Saturday, June 28, 2008 12:00 PM

Answers

  • Body Haven,

     

    Thank you for visiting the forum for Windows Genuine Advantage for Windows XP.

    Your post will be moved over to the Vista Forum for further assistance.

     

    Lori MS

    Monday, June 30, 2008 5:19 PM

All replies

  • Computer manufacturers often install a trial version of Microsoft Office.  If you are getting a prompt to type in a Product Key when opening a Microsoft Office program, it is likely the trial period is over and you'll need to purchase a license (product key) for Microsoft Office.

     

    The product key affixed to your computer is for Windows Vista (the operating system) and not for Microsoft Office.  Please review the following:


    How to determine whether you have a trial edition of a 2007 Office suite or program installed:

    http://support.microsoft.com/kb/927920/en-us

     

    How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version:

    http://support.microsoft.com/kb/927756/en-us

     

    How to buy the 2007 Microsoft Office suites:

    http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1

     

    Saturday, June 28, 2008 3:25 PM
    Moderator
  • I have checked and my office programs are not trials

     

    Saturday, June 28, 2008 4:53 PM
  • Body Haven,

     

    Thank you for visiting the forum for Windows Genuine Advantage for Windows XP.

    Your post will be moved over to the Vista Forum for further assistance.

     

    Lori MS

    Monday, June 30, 2008 5:19 PM