CRM 2013 Online: Mail Merge Activity (Letter) not working RRS feed

  • Question

  • Hello Community

    I used mail merge based on marketing list, Word opens and the letter can be written, but if I click print or merge, the CRM plugin not appears for tracking the letter and creating the activity attachment. Does this no long work with 2013?

    Thanks for help!

    Tuesday, January 28, 2014 7:56 PM

All replies

  • Hi,

    This should work providing you have the CRM2013 Outlook client installed. Are you using the Outlook client or the web client?


    MCTS. GAP Consulting Ltd. Microsoft Community Contributor Award 2011 & 2013

    Tuesday, January 28, 2014 8:07 PM
  • Tested with both on several organizations. Nothing happens after printing and/or merging...
    • Marked as answer by CRMBE Tuesday, January 28, 2014 8:16 PM
    • Unmarked as answer by Rob BoyersEditor Tuesday, January 28, 2014 8:29 PM
    Tuesday, January 28, 2014 8:10 PM
  • Now, it's working very strange. Did nothing else special...!?

    But ok! :-)

    Tuesday, January 28, 2014 8:16 PM