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Trouble validating windows - Required info included RRS feed

  • Question

  • The required information from the Microsoft Genuine Advantage Diagnostics Tool is at the bottom.

    I will try to keep this brief. A few month ago, it was necessary for me to do a system recovery on my Laptop (HP Pavilion 6707us), all was fine for about a month and then all of a sudden I got an error that said my version of Windows was not valid. Unable to see the now faded sticker on the bottom, I called HP and they got me back up and running. Again, everything was fine until yesterday when I ran into the same problem. Once again, I contact HP who tells me that the number I have is correct, even though the laptop won't accept it. I ended up doing another system recovery and contacted them through live chat, I was told to go to Computer and right click on properties and then go to, "Activate Windows Now" and enter the key. I did that and I got the following message..., "A problem occurred when Windows tried to activate. Error Code:0xC004E003 - For a possible solution, please click More Information". When you click, "more information" another error pops up and states...

    The following information was found for this error:

    Code: 0xC004E003

    Description:
    The software Licensing Service reported that license evaluation failed.

    In addition, I noticed that beside the link for "activate windows now" it says, 2 days until automatic activation. Does this mean that in 2 days I am going to be faced with the same problem? Following is the required information, I notice that it says that it is geniune but why does it say, "2 days until automatic activation" and why won't it accept the key? One more question, after the system recovery, some updates were not available, would this cause the errors with activation? Quite frankly, I am tired of contacting HP, they keep telling me the same thing and it is not working so any help would be greatly appreciated.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {D97D87BC-BC5F-477E-97A3-6A5F9E8B75A9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D97D87BC-BC5F-477E-97A3-6A5F9E8B75A9}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2701728057-2411341681-400566521</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>MCP67</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.30    </Version><SMBIOSVersion major="2" minor="4"/><Date>20080424000000.000000+000</Date></BIOS><HWID>95303507018400FE</HWID><UserLCID>0409</UserLCID>

    <SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>

    HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6000.0000-2772010
    Installation ID: 019533076466435953926625863002385933644420412381016264
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: WQD8Q
    License Status: Initial grace period
    Time remaining: 20434 minute(s) (14 day(s))

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAEABwABAAEAAQABAAAAAwABAAEAJJTMBITHdhu84yC+gASIzAaYmGAAWEQs8vSm1bD2AmasVniq

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   NVIDIA  MCP67-M
      SRAT   AMD     HAMMER 
      HPET   PTLTD   HPETTBL
      BOOT   PTLTD   $SBFTBL$
      MCFG   PTLTD     MCFG 
      TCPA   Phoeni  x     
      SSDT   PTLTD   POWERNOW
      SLIC   HPQOEM  SLIC-MPC

     

    Tuesday, October 5, 2010 12:31 AM

Answers

  • USE COA KEY/ACTIVATE BY PHONE

    Look on the bottom of your computer for a COA sticker, it may be inside the battery compartment, install that key by navigating to system properties in the control panel (or pressing pause and win keys at the same time), scroll to the bottom of the page and click on change product key.

    Now, activate by phone

    Activate by phone

    1. Type "slui 4" in the start menu search box, hit enter

    2. Select country or region

    3. Dial the number, DO NOT select any menu options, just wait and a person will pick up.

    4. activate by phone
    • Marked as answer by Darin Smith MS Wednesday, October 13, 2010 8:31 PM
    Tuesday, October 5, 2010 1:09 AM

All replies

  • USE COA KEY/ACTIVATE BY PHONE

    Look on the bottom of your computer for a COA sticker, it may be inside the battery compartment, install that key by navigating to system properties in the control panel (or pressing pause and win keys at the same time), scroll to the bottom of the page and click on change product key.

    Now, activate by phone

    Activate by phone

    1. Type "slui 4" in the start menu search box, hit enter

    2. Select country or region

    3. Dial the number, DO NOT select any menu options, just wait and a person will pick up.

    4. activate by phone
    • Marked as answer by Darin Smith MS Wednesday, October 13, 2010 8:31 PM
    Tuesday, October 5, 2010 1:09 AM
  • Hi Carl,

    Thank you for your reply. As I stated in my initial post, the sticker located on the bottom of the laptop is so faded out that you cannot read the key anymore. However, I do have the key given to me by HP, is it alright to use that one?

    Tuesday, October 5, 2010 2:02 AM
  • If they gave it to you, then try it and try activating by phone.
    Tuesday, October 5, 2010 4:05 AM
  • Hi Carl,

    I tried what you said about typing "slui 4" and it doesn't ask me for a country or region, in fact, the only linked options listed are:

    Buy a new product key online

    Type a different product key

    Contact Hewlett-Packard to help resolve this problem

    This is the only information listed, there is no other option, no phone numbers or anything.  I have also noted that I cannot update windows. HP is of no help what-so-ever and they seem to be as lost as I am.  I am beginning to understand why so many people dislike Vista. Nonetheless, thank you for willingness to help.

    Tuesday, October 5, 2010 11:28 PM
  • Hello, d_clary

    Did you enter the key given to you by HP?
    Was the key given to you by HP the same as listed in the report? (the one ending with 27HYQ-XTKW2-WQD8Q)

    You should be changing the key to something other than the one listed.


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    Wednesday, October 6, 2010 9:17 PM
    Moderator