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WGA will not finish installing. RRS feed

  • Question

  • I just pulled a brand new Dell PC out of the box and started it doing windows updates.  A few of the updates installed then it got to the "Windows Genuine Disadvantage" and no matter what I do, it will not finish the install so I can't finish the Windows Updates.  I even did the on-line validation:  "Start|My Documents|Help|Is this copy of Windows legal?"  This finished and it thanked me for validating my copy of Windows.  However, after a restart, I'm right back where I started, unable to do any updates and with the WGA window wanting to install (and not finish) every time I start the PC.

    The WGA installer gets stuck when it says: "Running Processes After Install."

    This same thing happened to me at home with a PC I got from Best Buy a few months ago, but at home I just turned off the Updates and decided to buy Macs from now on.  Here at work I can't do that, I need to get these updates installed before putting this PC out in the unit.

    Any help would be appreciated.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {230F51DB-1047-4D79-984E-F085C42CEDC7}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: ftpcntsh:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{230F51DB-1047-4D79-984E-F085C42CEDC7}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-3449097726-1299462703-604789921</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision WorkStation T3500  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="5"/><Date>20090909000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>09CD305F01841D7E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Precision T3500</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1AB08:Dell Inc|1AB08:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     


    An object at rest can not be stopped
    Monday, December 21, 2009 7:19 PM

Answers

All replies

  • Hello EricDunn,

    WGA and OGA need the task scheduler service.  Did you turn it off?

    Also, lose the proxy while doing the Update, then re-establish when done.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, December 21, 2009 7:25 PM
  • Thanks for the response.

    Task Scheduler is currently set to:  Status = Started | Startup Type = Automatic.

    As far as the proxy goes, there is no way i can by pass it.  If I turn it off I can't access Windows Updates.
    An object at rest can not be stopped
    Monday, December 21, 2009 7:57 PM
  • Hello EricDunn,

    Please create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for assistance with this issue.


    Thank you,
    Darin mS
    • Marked as answer by Darin Smith MS Monday, December 21, 2009 9:44 PM
    Monday, December 21, 2009 9:44 PM