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Pre installed Office 2007 with an product key that doesn't work

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I have brought a new PC and have been told it comes with Office 2007 pre installed. I've been able to use it a handful of times but and now getting the message that I have to add the product key in to be able to use it. I've tried the key that's on the side of the unit which is digit perfect but it's apparently not the correct one!What's the next step?Many ThanksDiagnostic Report (1.9.0019.0):-----------------------------------------WGA Data-->Validation Status: GenuineValidation Code: 0Cached Validation Code: N/A, hr = 0xc004f012Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=Windows Product ID: 89583-OEM-7332157-00211Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.0.6002.2.00010300.2.0.003ID: {F3672320-A10B-4E32-B972-43BD831F465F}(1)Is Admin: YesTestCab: 0x0WGA Version: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows Vista (TM) Home PremiumArchitecture: 0x00000009Build lab: 6002.vistasp2_gdr.091208-0542TTS Error:Validation Diagnostic:Resolution Status: N/AWgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002WGA Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->Office Status: 102Microsoft Office Home and Student 2007 - 100 GenuineOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->Other data-->Office Details: <GenuineResults><MachineData><UGUID>{F3672320-A10B-4E32-B972-43BD831F465F}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89583-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-2657507084-2738324962-2778396975</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire X3200</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-B0</Version><SMBIOSVersion major="2" minor="5"/><Date>20090303000000.000000+000</Date></BIOS><HWID>83303507018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002Licensing Data-->Software licensing service version: 6.0.6002.18005Name: Windows(TM) Vista, HomePremium editionDescription: Windows Operating System - Vista, OEM_SLP channelActivation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895fApplication ID: 55c92734-d682-4d71-983e-d6ec3f16059fExtended PID: 89583-00146-321-500211-02-1033-6001.0000-1662009Installation ID: 252310589761898776182465562181883134491874926283045765Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475Partial Product Key: 6CJ97License Status: LicensedWindows Activation Technologies-->N/AHWID Data-->HWID Hash Current: NAAAAAEAAwABAAIAAQACAAAAAQABAAEA6GHYqPjjAHXuEpaSGp8opia28vSCMpy3ACTWxw==OEM Activation 1.0 Data-->N/AOEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20000OEMID and OEMTableID Consistent: yesBIOS Information:ACPI Table Name OEMID Value OEMTableID ValueAPIC ACRSYS ACRPRDCTFACP ACRSYS ACRPRDCTHPET ACRSYS ACRPRDCTMCFG ACRSYS ACRPRDCTSSDT PTLTD POWERNOWSLIC ACRSYS ACRPRDCTThursday, February 18, 2010 7:11 PM
Answers
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Hello Mum2mooandlou,
Computer manufacturers often install a trial version of Microsoft Office. If you are getting a prompt to type in a Product Key when opening a Microsoft Office program, it is likely the trial period is over and you'll need to purchase a license (product key) for Microsoft Office.
The product key affixed to your computer is for Windows Vista (the operating system) and not for Microsoft Office.
If your computer was supposed to come with a Full version of Office, please see the documentation that came with the computer for the Office Product Key or contact the Seller or Manufacturer of the PC for assistance in locating the Product Key.
Please review the following for additional information:
How to determine whether you have a trial edition of a 2007 Office suite or program installed: http://support.microsoft.com/kb/927920/en-us
How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version: http://support.microsoft.com/kb/927756/en-us
How to buy the 2007 Microsoft Office suites: http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1
How to Buy Office Home and Student 2007 Edition: http://office.microsoft.com/en-us/suites/FX101674081033.aspx
- Marked as answer by Darin Smith MS Thursday, February 18, 2010 10:51 PM
Thursday, February 18, 2010 10:51 PM