Vista says I have an illegal copy- and it's not! RRS feed

  • Question

  • I don't get it I had no problems at all and then one day I get a pop up that say I may have and illegal copy of Vista and all my features drop off.
    How can I fix this please.
    Monday, September 7, 2009 10:48 PM


  • Hello YZ Blaster,

      No One has accused you of stealing anything.  As you said, there were corrupt files on your hard drive. I am sure that some of those corrupt files were Vista System Files. Vista doesn't know why it's files are being "Modified" it just see it as an attack on it's security and responds by flagging itself as Non-Genuine.

      Regardless if it's a Windows  or a Mac PC, if you have corrupt files, the OS will act unpredictably (your Vista was so damaged, it couldn't even copy and paste).  If you are unable to repair the corrupt files, the resolution was to reinstall the copy of Windows that came with your computer. 

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, October 15, 2009 6:08 PM
    Thursday, October 15, 2009 6:07 PM

All replies

  • Try the following procedure:

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You may be required to Re-Activate. Use the Activate by Phone method as outlined here:

    You can reset your Windows Vista activation by performing the following:

    1. Click on the Start button and in the Start Search box type in:  slui.exe 4

    2. Press the Enter key on your keyboard.

    3. Select your Country.

    4. Follow the instructions for phone activation.

    5.  Once completed, restart your computer.

    6. Afterward, visit
    Genuine Microsoft Software and click on Validate Windows, then restart your computer.

    Carey Frisch
    • Marked as answer by Darin Smith MS Tuesday, September 8, 2009 7:44 PM
    • Unmarked as answer by YZ Blaster Friday, September 25, 2009 7:24 PM
    Tuesday, September 8, 2009 2:21 PM
  • Hello Blaster,

    If the steps that Cary gave do not work, 

    Please download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    If you do not have access to the Start Button:
    1) Login to Vista and click the option that brings up Internet Explorer.
    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
    3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
    4) When the program runs, click the “Continue” button, then click the “Copy” button.
    5) Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/8f273472-b126-41d7-8bae-b8043e6df5ee .
    6) In a reply post, paste the Diagnostic Report.

    Thank you,
    Darin MS

    Tuesday, September 8, 2009 6:19 PM
  • Thanks for the replys.
    Cary's suggestion did not work.

    I did as you directed Darin and it took me the the report.
    When I clicked 'copy' it gave me error message:
    'failed to create output files, hr=0x80070002 Pease contact support'

    Tuesday, September 8, 2009 6:37 PM
  • Hi YZ Blaster,

      Open a Notepad and Paste the report.  It should paste without a problem.

      When you run the tool, some files are created in the same folder as the tool is located (they are intended for deep troubleshooting, but do to the limitation of the forum, I don't use them). So, if the tool was in a folder with restictive permissions (read only or such) and the tool was run without admin privileges, I could understand that error.

       Anyways, your issue is resolved so you don't need to worry about the troubleshooting tool, just delete it and any other files it generated and it's gone.

    Thank you,
    Darin MS
    Tuesday, September 8, 2009 7:43 PM
  • Hi this is me YZ Blaster from another computer now.
    I looked into the meaning of that error message.
    I also found out I had a bunch of corrupt files on my HD from chkdsk in read only mode.
    For some reason chkdsk will not work in anyother mode.
    It never starts on a re-boot like it says either.
    I read that you could repair some things by rebooting in safe mode and selecting 'repair windows'.
    Thats what I tried to do.
    My Vista Home Premium software was OEM installed and I never got the recovery disk because it was like $20 extra.
    Lesson learned.
    Either way Vista is now telling me my software is not activated. 
    It won't let me do anything without 'inserting a windows CD or DVD'.
    This is ____. I have my life in pics,vids, and music on there.
    Microsoft is forcing me to buy another copy of Windows?
    My product key came on the bottom of my laptop with the official looking Microsoft sticker with the money strips on it and everything. 
    What would cause it to just one day not work?

    Thanks Darin for helping bro!
    Wednesday, September 9, 2009 5:09 PM
  • Ok I'm back.
    I went to the store and bought a brand new retail 2 hundred and some dollar copy of vista ultimate.
    I turned my laptop on and when it told me insert a copy of windows i did.
    Nothing happened!?!?!?!
    I restarted and had the computer boot off of the DVD drive with my new vista in it.
    I got the vista install directions and entered my key code.
    Then I was asked if I wanted to upgrade or clean install.
    Vista said the upgrade option was disabled- WTF????
    I just want my pictures off the harddrive bro please.
    My old vista was OEM?
    I'll send pics of the key code on the bottom of my laptop if it helps.
    Pease help please this is getting out of hand.
    Friday, September 25, 2009 7:21 PM
  • Hello YZ Blaster,

    First, contact your computer manufacturer's tech support or cutomer service and order the recovery CD.

    Next, familiarize yourself with Windows Vista's new repair/recovery options:  http://windowshelp.microsoft.com/Windows/en-US/Help/2b3724d1-f4ad-5b26-16dc-3e9e66f4be5e1033.mspx#EVD

    Try to access the repair/recovery options that should be already on the computer installed by the computer manufacturer.  If you cannot get to the Windows Recovery Environment (RE) thru Safe Mode on the computer, then use the Vista disc you purchased to start into the Windows RE.  If the computer can start to the RE, you can copy your picture files onto USB flash drives or USB connected hard disk drives.

    Return the Vista you purchased to the store for a refund because you will not need it once your manufacturer's recovery disc is shipped to you.  If the store will not accept an open software return, Microsoft has a 45-day money back return policy for Windows Vista:  http://www.microsoft.com/mscorp/productrefund/refund.mspx
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, September 26, 2009 3:31 AM
  • I have the same problem, but I'm being told by microsoft technical assistant that I need to purchase a kit in order to make my operating system genuine. I do not understand why I should have to purchase an operating system that I have already purchased once.  Microsoft says that the product key that I have was not intended for use by individual consumer therefore they have blocked it. I can not go back  to the consumer as Circuit City is no longer in business.  Where does that leave me.  I believe Microsoft should issue us a genuine copy of this software since we purchased it from an organization we had no reason to doubt. the operating system was installed on my HP laptop when I purchased it,


    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation. Unfortunately, the product key used to install your Office Suite is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.


       If you want to keep Office installed on the computer, then your best option is to participate in the Genuine Office  and purchase an OGA Kit. You will be emailed a Product Key that can be used immediately for  your currently non- genuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and COA, which you can use to do a clean installation (recommended).

    Tuesday, September 29, 2009 5:18 AM
  • Hey YZ Blaster, did you recovered your data??
    If not, I can help you. Just e-mail me to: hollandsystem [at] yahoo [dot] es. No cost, no tricks, just want to help.
    If you did, good for you.
    Thursday, October 8, 2009 7:44 AM
  • I did finally get it done.
    My girfriends sisters husband is an IT guy.
    He showed me a way to get into my files from the blank desktop I had.
    I manually went through and sent all my pic's, vids, and music to an external hardrive.
    I could only work like an hour at a time until the system shut down on me,
    then he said I had to reboot and bunch of time to get back into the system.
    I booted up my Windows Ultimate disk when I finished and did a clean install.
    This whole ordeal has left a real bad taste in my mouth with Microsoft.
    I can understand how the richest corp in the world is worried about piracy but I DID NOT STEAL ANYTHING!
    This laptop like my previous Dell came with Windows.
    Maybe Mac is the way to avoid all this hassle next time.
    Thanks Microsoft for taking care of your honest loyal customers....YZ
    Thursday, October 8, 2009 8:51 PM
  • Hello YZ Blaster,

      No One has accused you of stealing anything.  As you said, there were corrupt files on your hard drive. I am sure that some of those corrupt files were Vista System Files. Vista doesn't know why it's files are being "Modified" it just see it as an attack on it's security and responds by flagging itself as Non-Genuine.

      Regardless if it's a Windows  or a Mac PC, if you have corrupt files, the OS will act unpredictably (your Vista was so damaged, it couldn't even copy and paste).  If you are unable to repair the corrupt files, the resolution was to reinstall the copy of Windows that came with your computer. 

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, October 15, 2009 6:08 PM
    Thursday, October 15, 2009 6:07 PM
  • Hello YZ Blaster,

    It's unfortunate that you experienced these issues with your computer.  Just having the troubles is a real pain, but when you have important pics, vids, and other personal stuff on the computer and they might get erased, well, that's enough to get anyone hyped up!

    The REAL solution to all this is not run around saying "I'm gonna buy a Mac!" :-)  Macs are every bit as subject to hardware problems as PCs are.  And yes, if I were your IT guy, the first thing I would have done after rescuing your data would have been to test the RAM and the HDD on your computer, to try to eliminate or confirm them as the REAL source of the problem.  Many computer manufacturers have hardware test suites either on CD on accessible thru the Recovery Environment--if yours has this, use it!  Corrupted files just don't happen unless there is a reason for them, and IME that's almost always a hardware reason.

    The REAL solution is to have your GF's sister's hubby show you how to set up a backup system so that your important stuff gets backed up regularly to that external hard disk drive.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, October 16, 2009 1:58 PM
  • I can believe it could have been hardware related but for Vista to lock me out of the system seems like a flaw in the OS if you ask me.
    After 1 simple search of google about Vista locking people out and saying their software is not genuine tells me a WHOLE LOT of people have the same problem
    and had similar hoops to jump through to fix it. Now I see Windows 7 is coming out. I wonder what the upgrade cost is on that. At any rate I'm calm down now.
    Thank you everyone for taking the time to troubleshoot a problem from a complete stranger.
    Hey Dan, if there is anything this experience has left me with it's the importance of backing up my valuable info lol, thanks for the suggestion...YZ
    Friday, October 16, 2009 7:53 PM
  • Diagnostic Report (1.9.0019.0):
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-6DCTG-HTJCG-74BFK
    Windows Product Key Hash: uqzVi+2PAZXvyvHP0f9JDWrIo/g=
    Windows Product ID: 89576-OEM-7201301-51005
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    ID: {94106122-BE6D-46C6-9633-FF5187B4B59A}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.091208-0542
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{94106122-BE6D-46C6-9633-FF5187B4B59A}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-74BFK</PKey><PID>89576-OEM-7201301-51005</PID><PIDType>8</PIDType><SID>S-1-5-21-267107139-1788101779-424576174</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>8743GZU</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7IET23WW (1.04 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20061227000000.000000+000</Date></BIOS><HWID>F4323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7I   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version=""/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>4F05F4658579712</Val><Hash>0FqCJHGgxnP0uX87cKRfuGfDIZA=</Hash><Pid>81602-905-2819555-68068</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: f758e09b-7c7c-492c-b78c-aba5bd4e3f5b
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00144-013-051005-02-1033-6001.0000-0482010
    Installation ID: 084604093540091523118490723081818063157282785631750211
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 74BFK
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).

    Windows Activation Technologies-->

    HWID Data-->

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  TP-7I  
      FACP   LENOVO  TP-7I  
      HPET   LENOVO  TP-7I  
      BOOT   LENOVO  TP-7I  
      MCFG   LENOVO  TP-7I  
      SSDT   LENOVO  TP-7I  
      ECDT   LENOVO  TP-7I  
      TCPA   LENOVO  TP-7I  
      SLIC   LENOVO  TP-7I  
      SSDT   LENOVO  TP-7I  
      SSDT   LENOVO  TP-7I  
      SSDT   LENOVO  TP-7I  
      SSDT   LENOVO  TP-7I  


    Wednesday, February 17, 2010 4:25 PM