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    I've had to reinstall the OS and Office 2007.  On validation of Office 2007 it stated the COA already been installed the allowable number of times.  I had to use my other Office 2007 COA from my other laptop to get it installed and now have 2 questions.  I own both laptops and COA s in question, the only occurances of installation have been the original install of Office 2007 and or subsequant re installations on the same laptop due to catastrophic failures or OS Installations.

    1.  Who to contact and how to get the COA released so it only reflects the current install on the correct machines.

    2.  What is the approved method of changing the COA to the COA that shipped with the laptop or Office 2007 media?
    Monday, January 25, 2010 5:33 PM

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    Hello KHelmers,

    Assuming you have two computers where the installations of Office have gotten "mixed up" and you want to return the specific Office licenses to the computer that they were originally on, please follow these steps.

    1.  On each computer, uninstall Office.  Restart.
    2.  On each computer, run the MS FixIt utility in this article http://support.microsoft.com/kb/971179/ to remove any remnants of previous installations.  Restart.
    3.  On each computer, perform an installation of Office 2007 using the correct media and Product Key.
    4.  After installation, activate each installation online normally.  If you receive an error message about installing too many times, please rerun the Activation Wizard, but this time choose the option to activate your Office product telephonically.  Follow the prompts, entering the installation ID (IIRC it will be something like 54 digits) from the activation wizard into the automated telephone system, and then when the phone system gives you the activation ID, enter it into the activation wizard.
    5.  If the automated telephone system tells you it cannot activate your product, choose the option to be connected to a live Activation Representative to complete activation of your Office products.  If you call during normal business hours for your country/region, you generally will be connected to support personnel native to your country/region.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 2, 2010 7:36 PM
    Monday, February 1, 2010 3:35 AM

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    Hello KHelmers,

    When you received the "installed too many times" error message, your next step should have been to conduct a "telephonic activation."  If you encounter this problem in the future, please activate your product by selecting the option in the activation wizard to do a telephonic activation.

    To figure out which computer has which product key installed, use a well-respected keyfinding utility such as the Magical Jellybean Keyfinder.

    If you find that the same product key was used on both computers (this could happen only if the same version and edition of Office is installed on both computers), you may want to change one to a different product key.  Here is an MS KB article that tells you how to do that:  http://support.microsoft.com/default.aspx/kb/895456

    If you find that each laptop now has a different product key, then my suggestion would be to leave "well enough alone."  In a situation where there are two laptops with the same version and edition of Office installed, it is not absolutely necessary to rearrange product keys so that the product key that shipped with Laptop A, which may have subsequently been moved to Laptop B, is returned to Laptop A.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, January 28, 2010 8:56 PM
    • Unmarked as answer by KHelmers Sunday, January 31, 2010 7:51 PM
    Wednesday, January 27, 2010 5:35 AM
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    While it may be acceptable it does not answer the question posed.
    1.  Who to contact and how to get the COA released so it only reflects the current install on the correct machines.
               What specific phone number and prompts and what process they call clearing a COA as I spent 4 hours on the phone with Microsoft people that hadn't clue.

    2.  What is the approved method of changing the COA to the COA that shipped with the laptop or Office 2007 media?

    Sunday, January 31, 2010 7:53 PM
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    Hello KHelmers,

    Assuming you have two computers where the installations of Office have gotten "mixed up" and you want to return the specific Office licenses to the computer that they were originally on, please follow these steps.

    1.  On each computer, uninstall Office.  Restart.
    2.  On each computer, run the MS FixIt utility in this article http://support.microsoft.com/kb/971179/ to remove any remnants of previous installations.  Restart.
    3.  On each computer, perform an installation of Office 2007 using the correct media and Product Key.
    4.  After installation, activate each installation online normally.  If you receive an error message about installing too many times, please rerun the Activation Wizard, but this time choose the option to activate your Office product telephonically.  Follow the prompts, entering the installation ID (IIRC it will be something like 54 digits) from the activation wizard into the automated telephone system, and then when the phone system gives you the activation ID, enter it into the activation wizard.
    5.  If the automated telephone system tells you it cannot activate your product, choose the option to be connected to a live Activation Representative to complete activation of your Office products.  If you call during normal business hours for your country/region, you generally will be connected to support personnel native to your country/region.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 2, 2010 7:36 PM
    Monday, February 1, 2010 3:35 AM