Error Code 38 when connecting both USB flash drive and my Ipod. RRS feed

  • Question

  • I have finally set up a nice music library and tried to connect my Ipod; I received an error with a code of 38, "Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)

    The driver could not be loaded because a previous version of the driver is still in memory."

    I received the same message when I attached my HP flash drive.  

    I would sincerely appreciate some help ASAP as I am leaving town in a few days and wanted to take my music with me.

    I have a new Dell Inspiron 17R that was originally equipped with Windows 8.1 but I went ahead with the Windows 10 upgrade two days ago.

    Thank you!

    Sunday, October 11, 2015 5:18 AM


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