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Error Code 38 when connecting both USB flash drive and my Ipod.

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I have finally set up a nice music library and tried to connect my Ipod; I received an error with a code of 38, "Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)

The driver could not be loaded because a previous version of the driver is still in memory."

I received the same message when I attached my HP flash drive.

I would sincerely appreciate some help ASAP as I am leaving town in a few days and wanted to take my music with me.

I have a new Dell Inspiron 17R that was originally equipped with Windows 8.1 but I went ahead with the Windows 10 upgrade two days ago.

Thank you!

Sunday, October 11, 2015 5:18 AM

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Completely remove the current driver and install the newest driver available. For instructions on how to do that Read all about updating drivers by my partner JMH3143 here http://answers.microsoft.com/en-us/windows/wiki/windows_other-hardware/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1?tm=1436753520149

Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)
- Proposed as answer by Mike Laughlin Monday, October 12, 2015 11:50 AM
- Marked as answer by Just Karl Monday, October 19, 2015 9:32 PM
Sunday, October 11, 2015 10:32 AM
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They can help you over here with that.

http://answers.microsoft.com/en-us/windows/forum/windows_10-hardware?

Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]

Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
- Proposed as answer by Mike Laughlin Monday, October 12, 2015 11:50 AM
- Marked as answer by Just Karl Monday, October 19, 2015 9:32 PM
Sunday, October 11, 2015 12:33 PM

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Completely remove the current driver and install the newest driver available. For instructions on how to do that Read all about updating drivers by my partner JMH3143 here http://answers.microsoft.com/en-us/windows/wiki/windows_other-hardware/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1?tm=1436753520149

Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)
- Proposed as answer by Mike Laughlin Monday, October 12, 2015 11:50 AM
- Marked as answer by Just Karl Monday, October 19, 2015 9:32 PM
Sunday, October 11, 2015 10:32 AM
0

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They can help you over here with that.

http://answers.microsoft.com/en-us/windows/forum/windows_10-hardware?

Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]

Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
- Proposed as answer by Mike Laughlin Monday, October 12, 2015 11:50 AM
- Marked as answer by Just Karl Monday, October 19, 2015 9:32 PM
Sunday, October 11, 2015 12:33 PM