none
I have a licensed copy of VISTA 64-bit, but have been locked out and the diagnostic tells me it is an invalid license

    Question

  • I have had problems with start up for weeks and now am down for the count. I only have a black screen with no Start and no icons.  The windows activationsaid that windows discovered a change that would result in limited Windows functionality. I was told to install a wpa...Installer.exe in the popup. No popup was there and a search at Microsoft resulted in 0 replies. I went onlin and found the item and downloaded it. That did not work. I also received a 0xC004D401 and then a msls31.dll is not found.  IVISTA 64-BIT was purchased with HP Pavillion Entertainment. A certification of authenticity is posted on the bottom of the computer but your site tells me I have an invalid license. I have used the product for the past couple of years and have received updates. However, I was unable to download some updates in the past. Did Sam's Club sell me computer without a valid license or did not of my downloads cause this problem?    I have attempted to fix the problem for the past 6 hours...no luck. Please help me. I swear I a customer with a valid license even though your system doesn't think so.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {23604C64-3C95-4F79-8A86-56F06B73EB64}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: M:20110715033430703-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Access Runtime (English) 2007 - 121
    Microsoft Office Professional Plus 2007 - 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{23604C64-3C95-4F79-8A86-56F06B73EB64}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1508879382-3299530146-3941310144</SID><SYSTEM/><BIOS/><HWID>0B313507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-001C-0409-0000-0000000FF1CE}"><LegitResult>121</LegitResult><Name>Microsoft Office Access Runtime (English) 2007</Name><Ver>12</Ver><Val>A6DF1BF2503CD6C</Val><Hash>dTTDvXHN4cR0t+IYAOhhFudJX58=</Hash><Pid>00000-694-0010114-62886</Pid><PidType>2</PidType></Product><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>69DD71DEBF6DF12</Val><Hash>2QHtQpYm5EAWvnm/cRPR3mx7zbA=</Hash><Pid>81608-905-4474797-65611</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAACAAAAM0KAAAAAAAAYWECAAAAAACbemTQ7DzMARhy9171jCizkdIEkQaJZ67yinFn8U1iYa+csw5+1yUeI5PxfplCeSdbRxkaO/O5iCd7IPmIgITKmLNv1wD2WLYYc+xDeADgaOeS0ZtihvHIqaOcEd48HYsOntqnEBPIUIqaMVS50xsGhTiu2v3HTjLlzsauw1rN6YPtvvhlgmsOgBe4wEVRYcHWzat6M07q88GxBpop0WwiuBXa5HXuzs1OU5kpI4Km83cHZMn5BmY2HdKPD8tNYkwP34K9Ekif+jOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwYcvde9Ywos5HSBJEGiWeujvVykc1lIhHIwZyyj7jO2sGpKkZbTdpl+UUuOc4gfcUneyD5iICEypizb9cA9li2ewOEBkv5efJ0SCoGSFp8XamjnBHePB2LDp7apxATyFCKmjFUudMbBoU4rtr9x04y5c7GrsNazemD7b74ZYJrDoAXuMBFUWHB1s2rejNO6vPBsQaaKdFsIrgV2uR17s7NTlOZKSOCpvN3B2TJ+QZmNh3Sjw/LTWJMD9+CvRJIn/ozkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMGHL3XvWMKLOR0gSRBolnrhckVC8296fY12DBlMWaAdByx6P7gCmX+TTeQ8Yh9aS3J3sg+YiAhMqYs2/XAPZYtqhSNfh0yBDQJa+C6ZJT0Wupo5wR3jwdiw6e2qcQE8hQipoxVLnTGwaFOK7a/cdOMuXOxq7DWs3pg+2++GWCaw6AF7jARVFhwdbNq3ozTurzwbEGminRbCK4Fdrkde7OzU5TmSkjgqbzdwdkyfkGZjYd0o8Py01iTA/fgr0SSJ/6M5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDA==

    Licensing Data-->
    Error 0x80041013 occurred in connecting to the processor on server ..

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAQACAAAAAwABAAEA6GHGBzbopANGZFT5EDMmOFrG8vTqRUQBLm3SkqxWfig=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HP            TRINITY
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      SSDT            AMD           PowerNow


    Friday, July 15, 2011 7:35 PM

Answers

  • Thanks for your input. I'm between a rock and a hard place. I have no way to Undo the changes, nor the scareware since I have no Start Button or Icons and using offsite uninstall doesn't work it says there is not enough quota.   I did get a pop up saying that I should install WgapluginInstall.exe and that it was available on a popup, but that didn't happen. Do  you think that might work?  And, if it doesn't pop up, where can I get it?  I searched that on the Microsoft site and nothing came up.  I'm feeling quite like a disgruntled Microsoft customer!!!

     

     


    Danette Shepard

    You CAN remove Avast while in Safe Mode (unless your registry cleaner has 'cleaned' the uninstaller away!) - either use the shortcut to the uninstaller in the All Programs menu, or the Uninstaller in Programs & Features.
    Uniblue may have to wait while you fix the rest of the system, or elect for a reformat/reinstall.
    The problem is not of Microsoft's making - but that of Avast, and/or Uniblue.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by drso Tuesday, July 19, 2011 1:04 AM
    • Unmarked as answer by drso Tuesday, July 19, 2011 1:04 AM
    • Marked as answer by drso Tuesday, July 19, 2011 1:20 AM
    Monday, July 18, 2011 11:48 PM
    Moderator

All replies

  • What is the specific model number of your HP computer?
    Carey Frisch
    Friday, July 15, 2011 8:19 PM
    Moderator
  • It's a HP Pavilion Entertainment PC dv7;   I see other postings here that possibly it Avast. I have Avast and tried to uninstall it but ran across two problems. One, I have no Start button or icons so I have no access to the control panel. Two, when I tried to uninstall it from the Avast site, the message comes up that there is a message "not enough quota is available to process this command.  HELP!? 
    Danette Shepard
    Friday, July 15, 2011 8:58 PM
  • It's a HP Pavilion Entertainment PC dv7;   I see other postings here that possibly it Avast. I have Avast and tried to uninstall it but ran across two problems. One, I have no Start button or icons so I have no access to the control panel. Two, when I tried to uninstall it from the Avast site, the message comes up that there is a message "not enough quota is available to process this command.  HELP!? 
    Danette Shepard

    The error messages that you are getting are NOT typical of the 'usual Avast problem'
    Your machine appears to be a standard retail product - but it has an odd connection to the activation server.
    I would look first at Firewalls and the like for problems.
    Have either Norton or McAfee software EVER been installed on this PC??
    I also have a problem that I cannot see the actual provenance of the PC in the <SYSTEM>  section of the report - which often means that the original motherboard has been replaced by a retail upgrade, which in turn means that the OEM License is automatically invalidated.
     
    Have you owned this machine since new?  Have you ever sent it for repair?
    For what version and edition of Windows is the machine licensed, according to the COA sticker on the case?

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, July 15, 2011 10:19 PM
    Moderator
  • Thanks for responding. Yes the machine is standard, purchased at Sam's Club. I would look at firewalls, but I can't get to the Start or Control Panel. I can't remember a time when Norton or McAfee software was added. The motherboard has never been replaced. I did have adapter problems but that was replaced. I have owned this machine since new and it has never been sent away for repair. The machine was purchased with Vista and the sticker is still on the machine.  The machine has been a good one up until a few weeks ago.
    Danette Shepard
    Saturday, July 16, 2011 4:47 AM
  • Thanks for responding. Yes the machine is standard, purchased at Sam's Club. I would look at firewalls, but I can't get to the Start or Control Panel. I can't remember a time when Norton or McAfee software was added. The motherboard has never been replaced. I did have adapter problems but that was replaced. I have owned this machine since new and it has never been sent away for repair. The machine was purchased with Vista and the sticker is still on the machine.  The machine has been a good one up until a few weeks ago.
    Danette Shepard

    OK then  - try the Avast fix (uninstalling it - http://social.microsoft.com/Forums/en-US/genuinevista/thread/E2F066B3-2517-41BC-8FAD-4C036F2F4AC8 ) and also run the Norton Removal Tool, and the MCPR just to be sure that there's nothing else interfering (they are the most likely to have been pre-installed - you should also run  the removal tool for any other AV that has been installed)
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, July 16, 2011 5:57 AM
    Moderator
  • The Avast would not let me remove it and said the Avast self protection is enabled. I attempted to remove Norton and got a message that there is not enough quota available to process this command. McAfee extracted the files.  When I go back to the Windows Activation pop-up it says that an unauthorized change was made to Windows. and says that windows has discovered a change that will result in limited Windows functionality.

    Some thoughts...could this be a virus or malicious invasion of some kind? Would it help to download another virus protection and scan the machine I don't know if the quota availability would hinder this. Would it be possible to download, select the self protection mode to disable it and then remove it? Or, would it help to purchase VISTA (I don't know whether this is even possible since it is the outmoded model). Or, would it help to download Windows 7. And, if I did that would that erase files. I do have offsite backup so could do that, but would be a major pain to bring files back to my computer.


    Danette Shepard
    Saturday, July 16, 2011 3:00 PM
  • OK...another problem. In the meantime, I just booted up my SONY VAIO and it determined there was a problem with Windows. I pulled it up under safe mode and after disk check the following message came up

     

    Phoenix TrustedCore (tm) NB

    Copyright 1985-2006 Phoenix Technologies Ltd.

    CPU = 1 Processors Detected. Cores per Processor = 2

    Intel (R) Core (TM) 2 Duo CPU T5450 @ 1.66GHz

    2039M System RAM Passed

    2048 KB L2 Cache

    System BIOS shadowed

    Video BIOS shadowed

    ATAPI CD-ROM: MATSHITADVD-RAM UJ870QJ

    FIXED Disk 0: FUJITSU MH22250BH 62

    Mouse initialized

    System Configuration Data updated

    ERROR

    0232: Extended RAM Failed at address line: OB

    Pres F1 to resume, F2 to Set up

     

     

     


    Danette Shepard
    Saturday, July 16, 2011 3:29 PM
  • The Avast would not let me remove it and said the Avast self protection is enabled. I attempted to remove Norton and got a message that there is not enough quota available to process this command. McAfee extracted the files.  When I go back to the Windows Activation pop-up it says that an unauthorized change was made to Windows. and says that windows has discovered a change that will result in limited Windows functionality.

    Some thoughts...could this be a virus or malicious invasion of some kind? Would it help to download another virus protection and scan the machine I don't know if the quota availability would hinder this. Would it be possible to download, select the self protection mode to disable it and then remove it? Or, would it help to purchase VISTA (I don't know whether this is even possible since it is the outmoded model). Or, would it help to download Windows 7. And, if I did that would that erase files. I do have offsite backup so could do that, but would be a major pain to bring files back to my computer.


    Danette Shepard

    Boot to Safe Mode, and uninstall Avast from there.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, July 16, 2011 5:27 PM
    Moderator
  • OK...another problem. In the meantime, I just booted up my SONY VAIO and it determined there was a problem with Windows. I pulled it up under safe mode and after disk check the following message came up

     

    Phoenix TrustedCore (tm) NB

    Copyright 1985-2006 Phoenix Technologies Ltd.

    CPU = 1 Processors Detected. Cores per Processor = 2

    Intel (R) Core (TM) 2 Duo CPU T5450 @ 1.66GHz

    2039M System RAM Passed

    2048 KB L2 Cache

    System BIOS shadowed

    Video BIOS shadowed

    ATAPI CD-ROM: MATSHITADVD-RAM UJ870QJ

    FIXED Disk 0: FUJITSU MH22250BH 62

    Mouse initialized

    System Configuration Data updated

    ERROR

    0232: Extended RAM Failed at address line: OB

    Pres F1 to resume, F2 to Set up

     

     

     


    Danette Shepard

    Looks like you have a RAM problem - may just need reseating, but this is not the proper forum for troubleshooting that.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, July 16, 2011 5:29 PM
    Moderator
  • I'd love to Boot to anything. But, all I get is a blank window with no icons and a popup that tells me An unauthorized change was made to Windows...You will no longer receiving notifications, including those about your license or activation.  It then tells me to use the link to find answers online. I remembered that I had difficulty downloading DriverScanner from Uniblue, which has the Microsoft Gold Seal. So, I went back and tried to install again and up came two popups, telling me that it could not install because msls31.dll component is missing and then it shut down telling me that Windows is closing down in an odd way. (No Joke!). If I could get to Start, I think I would be able to at least problem solve better.  Is there any way to speak to Microsoft so that my GENUINE Windows Vista could be reactivated?  Or would it help to reinstall a licensed copy.  Would an upgrade to Windows 7 be a solution?

     


    Danette Shepard
    Sunday, July 17, 2011 2:46 PM
  • Thanks. It started working...so at least I have a backup.  Thanks.

     


    Danette Shepard
    Sunday, July 17, 2011 2:47 PM
  • I'd love to Boot to anything. But, all I get is a blank window with no icons and a popup that tells me An unauthorized change was made to Windows...You will no longer receiving notifications, including those about your license or activation.  It then tells me to use the link to find answers online. I remembered that I had difficulty downloading DriverScanner from Uniblue, which has the Microsoft Gold Seal. So, I went back and tried to install again and up came two popups, telling me that it could not install because msls31.dll component is missing and then it shut down telling me that Windows is closing down in an odd way. (No Joke!). If I could get to Start, I think I would be able to at least problem solve better.  Is there any way to speak to Microsoft so that my GENUINE Windows Vista could be reactivated?  Or would it help to reinstall a licensed copy.  Would an upgrade to Windows 7 be a solution?

     


    Danette Shepard

    Uniblue?
    DUMP IT as soon as possible - it's pure scareware, and has no business being on a real system!
    Before you do dump it, you should UNDO any changes that it has been inept enough to make.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, July 17, 2011 5:43 PM
    Moderator
  • Thanks for your input. I'm between a rock and a hard place. I have no way to Undo the changes, nor the scareware since I have no Start Button or Icons and using offsite uninstall doesn't work it says there is not enough quota.   I did get a pop up saying that I should install WgapluginInstall.exe and that it was available on a popup, but that didn't happen. Do  you think that might work?  And, if it doesn't pop up, where can I get it?  I searched that on the Microsoft site and nothing came up.  I'm feeling quite like a disgruntled Microsoft customer!!!

     

     


    Danette Shepard
    Monday, July 18, 2011 10:06 PM
  • Thanks for your input. I'm between a rock and a hard place. I have no way to Undo the changes, nor the scareware since I have no Start Button or Icons and using offsite uninstall doesn't work it says there is not enough quota.   I did get a pop up saying that I should install WgapluginInstall.exe and that it was available on a popup, but that didn't happen. Do  you think that might work?  And, if it doesn't pop up, where can I get it?  I searched that on the Microsoft site and nothing came up.  I'm feeling quite like a disgruntled Microsoft customer!!!

     

     


    Danette Shepard

    You CAN remove Avast while in Safe Mode (unless your registry cleaner has 'cleaned' the uninstaller away!) - either use the shortcut to the uninstaller in the All Programs menu, or the Uninstaller in Programs & Features.
    Uniblue may have to wait while you fix the rest of the system, or elect for a reformat/reinstall.
    The problem is not of Microsoft's making - but that of Avast, and/or Uniblue.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by drso Tuesday, July 19, 2011 1:04 AM
    • Unmarked as answer by drso Tuesday, July 19, 2011 1:04 AM
    • Marked as answer by drso Tuesday, July 19, 2011 1:20 AM
    Monday, July 18, 2011 11:48 PM
    Moderator
  • Bless you, Noel.  I got to thinking that my computer might have frozen up. When I would turn on the computer, the Microsoft Vista Windows would come up on the screen. There were three icons on immediate start up, the one that took you to the password, a bottom blue icon for ease, and a right bottom red incon for start, restart, etc.  When I entered the password, it would take me to the dark gray screen with the box in the middle saying there was an unauthorized change to windows. I restarted the computer about 15 times and finally my full realm of screen with Program buttons, the program icons and filefolders.  THANK YOU!!! Now, unfrozen, I was able to run advanced uninstall of Uniblue and Avast.  We'll see how it goes for the long haul. I think I'll run the diagnostic to see if my license has been validated.  I am so thankful for all your help.
    Danette Shepard
    Tuesday, July 19, 2011 1:20 AM
  • Bless you, Noel.  I got to thinking that my computer might have frozen up. When I would turn on the computer, the Microsoft Vista Windows would come up on the screen. There were three icons on immediate start up, the one that took you to the password, a bottom blue icon for ease, and a right bottom red incon for start, restart, etc.  When I entered the password, it would take me to the dark gray screen with the box in the middle saying there was an unauthorized change to windows. I restarted the computer about 15 times and finally my full realm of screen with Program buttons, the program icons and filefolders.  THANK YOU!!! Now, unfrozen, I was able to run advanced uninstall of Uniblue and Avast.  We'll see how it goes for the long haul. I think I'll run the diagnostic to see if my license has been validated.  I am so thankful for all your help.
    Danette Shepard

    You're welcome - we do need to see that new MGADiag report, though.
    Good Luck
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 19, 2011 9:17 AM
    Moderator
  • OK...I'M BACK!! Here is my Diag Report...it really is genuine!  I am having difficulty downloading Adobe. It tells me that the msls31.dll file has not been found. What does that mean and where do I FIND IT. 

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.2.0.000
    ID: {23604C64-3C95-4F79-8A86-56F06B73EB64}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Microsoft Windows XP
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: M:20110716012330620-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Access Runtime (English) 2007 - 121
    Microsoft Office Professional Plus 2007 - 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{23604C64-3C95-4F79-8A86-56F06B73EB64}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.2.0.000</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1508879382-3299530146-3941310144</SID><SYSTEM/><BIOS/><HWID>0B313507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-001C-0409-0000-0000000FF1CE}"><LegitResult>121</LegitResult><Name>Microsoft Office Access Runtime (English) 2007</Name><Ver>12</Ver><Val>A6DF1BF2503CD6C</Val><Hash>dTTDvXHN4cR0t+IYAOhhFudJX58=</Hash><Pid>00000-694-0010114-62886</Pid><PidType>2</PidType></Product><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>69DD71DEBF6DF12</Val><Hash>2QHtQpYm5EAWvnm/cRPR3mx7zbA=</Hash><Pid>81608-905-4474797-65611</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Error 0x80041013 occurred in connecting to the processor on server ..

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAQACAAAAAwABAAEA6GHGBzbopANGZFT5EDMmOFrG8vTqRUQBLm3SkqxWfig=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HP            TRINITY
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      SSDT            AMD           PowerNow



    Danette Shepard
    Thursday, July 21, 2011 12:04 AM
  • OK...I'M BACK!! Here is my Diag Report...it really is genuine!  I am having difficulty downloading Adobe. It tells me that the msls31.dll file has not been found. What does that mean and where do I FIND IT. 

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.2.0.000

    Licensing Data-->
    Error 0x80041013 occurred in connecting to the processor on server ..



    Danette Shepard

    I *really* do hate to disillusion you, but you still have a rather large problem.....
    Error 0x80041013 occurred in connecting to the processor on server ...
    This can mean a number of things - the most likely of which is, I believe, an interfering Anti-Virus or Anti-Malware application - what version of either are you using? and what settings are you using?

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, July 21, 2011 9:45 PM
    Moderator
  • You weren’t kidding!  The machine worked really well today, then I found your e-mail. I knew there were still issues, but I *really* was disillusioned.  I read your message and I started hunting.  I had deleted all anti-virus programs listed under program files yesterday. Today when I returned, there was a faint type file of Uniblue, but the information about it was gone and while the Uninstall button was present when I selected other programs, the uninstall button disappears when I select the Uniblue. So I went looking further and found a download file with multiple copies of anti-virus uninstalls EACH for Avast, Uniblue Registry Booster, Norton and McAfee.  My system made multiple copies of everything I downloaded. That can’t be normal.

    So, I went to work uninstalling. However, when the machine restarted…It went down for the count.  I was working on uninstalling McAfee when it went down. When I turn it on, it usually shuts down. Twice it stayed alive and I was able to select the launch repair and then got to the restore frame. Both times the cursor moved but the restore button didn’t work.  Is this problem related to the missing msls31.dll. Also, I was never able to install SP2. Am I wasting my time here?  Is it fixable?  What next?


    Danette Shepard
    Friday, July 22, 2011 2:54 AM
  • You weren’t kidding!  The machine worked really well today, then I found your e-mail. I knew there were still issues, but I *really* was disillusioned.  I read your message and I started hunting.  I had deleted all anti-virus programs listed under program files yesterday. Today when I returned, there was a faint type file of Uniblue, but the information about it was gone and while the Uninstall button was present when I selected other programs, the uninstall button disappears when I select the Uniblue. So I went looking further and found a download file with multiple copies of anti-virus uninstalls EACH for Avast, Uniblue Registry Booster, Norton and McAfee.  My system made multiple copies of everything I downloaded. That can’t be normal.

    So, I went to work uninstalling. However, when the machine restarted…It went down for the count.  I was working on uninstalling McAfee when it went down. When I turn it on, it usually shuts down. Twice it stayed alive and I was able to select the launch repair and then got to the restore frame. Both times the cursor moved but the restore button didn’t work.  Is this problem related to the missing msls31.dll. Also, I was never able to install SP2. Am I wasting my time here?  Is it fixable?  What next?


    Danette Shepard

    From today's behaviour, I suspect that we're not going to be able to fix things properly through the forums - multiple installed AV's will ALWAYS conflict and give strange effects.
    You could try running the downloadable uninstallers  (Norton Removal Tool, MCPR, and the Avast Uninstallation Utility) while in a Clean Boot, but I suspect that things (thanks to Uniblue, possibly) have got too far for that, and your best way forward would be a clean install, after backing up your data to external media.
    Once back to a stable base in that way, remove the pre-installed trial AV (using the uninstaller in Programs and Features, followed by the manufacturer's removal tool), and install ONE AV of your choice. You should only then bring your data back onto the system, so that the AV gets a good look at it to check it.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, July 22, 2011 5:48 AM
    Moderator
  • Thank you so much Noel.  I already have external backup, thankfully. Well worth the $63 a year. With a dissertation due on Jul 28th, it's time for a new one and make this a backup.  Thanks for ALL of your help.
    Danette Shepard
    Friday, July 22, 2011 1:35 PM
  • Thank you so much Noel.  I already have external backup, thankfully. Well worth the $63 a year. With a dissertation due on Jul 28th, it's time for a new one and make this a backup.  Thanks for ALL of your help.
    Danette Shepard

    You're welcome - good luck with the dissertation!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, July 23, 2011 5:59 AM
    Moderator