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Incorrect Product key RRS feed

  • Question

  • I've recently purchased a HP Laptop that comes with the Microsoft Proof of License Certificate of Authenticity with the product key on the bottom of my laptop. However, Microsoft Office Word is making me enter the product key, but every time I enter it it comes up incorrect. I've typed in it numerous times and it still comes up incorrect. What am I suppose to do?
    • Moved by Stephen Holm Wednesday, March 4, 2009 11:46 PM Moving to the correct forum.... Thank you .... stephen (Moved from Windows XP Genuine Advantage Validation Issues (Windows XP) to Office Genuine Advantage Validation Issues (Office))
    Sunday, March 1, 2009 9:44 PM

Answers

  • Hello Ninaasm,


    The Certificate of Authenticity with the Product Key (found on the sticker on the side or bottom of your computer) is for Windows only and will not activate Office programs as Dan mentioned. I would like to add some additional information.

    Office programs  normally do not come standard on computers but are offered for an additional cost. Computer Manufacturers will often include a Trial version of Office, which allows you to use it for a limited number of uses after which, it will ask for a valid Office Product Key. If you wish to continue using it, you would need to buy a Full Version of Microsoft Office.

    If the copy of Office, that came with your computer is supposed to be a Full Version, then your vendor should have included in the documentation that came with your computer. If you are unable to find the Office Product Key and you still believe that the computer should have come with a Full Version of Office, please contact the Vendor and/or person that you bought the computer from for further assistance.

    The following Knowledge Base (KB) articles will show you how to determine whether you have a trial edition of an Office 2007 suite or program installed and conversion processes.

    KB927920 - How to determine whether you have a trial edition of a 2007 Office suite or program installed

    http://support.microsoft.com/kb/927920/en-us

    KB927756 - How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version

    http://support.microsoft.com/kb/927756/en-us

    How to buy the 2007 Microsoft Office suites

    http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1

    Also note that trial software has a 30 day timer which begins when you launch the program for the first time.

    If it is out of date, you will have two options. The first is to uninstall it from your system. The second is to purchase the full version. It is recommended that you uninstall it if you do not wish to purchase to avoid further validation issues.

    Thank you for visiting the WGA program forum.


    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 5, 2009 2:53 AM
    Thursday, March 5, 2009 2:52 AM

All replies

  • Ninaasm,

    The Product Key on the Certificate of Authenticity sticker on the bottom of your HP laptop is for the Operating System ONLY for example, Windows XP or Windows Vista.

    It will NOT work on Microsoft Word.

    Your HP laptop most likely came with an installation of a TRIAL license for Office 2007.  If you are inquiring about how to convert the trial license for Office 2007 in a Perpetual License, please see the following post:  http://social.microsoft.com/Forums/en-US/genuineoffice/thread/9157d80b-545c-4cee-9d8b-b0665287569a
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, March 4, 2009 4:39 AM
  • Hello Ninaasm,


    The Certificate of Authenticity with the Product Key (found on the sticker on the side or bottom of your computer) is for Windows only and will not activate Office programs as Dan mentioned. I would like to add some additional information.

    Office programs  normally do not come standard on computers but are offered for an additional cost. Computer Manufacturers will often include a Trial version of Office, which allows you to use it for a limited number of uses after which, it will ask for a valid Office Product Key. If you wish to continue using it, you would need to buy a Full Version of Microsoft Office.

    If the copy of Office, that came with your computer is supposed to be a Full Version, then your vendor should have included in the documentation that came with your computer. If you are unable to find the Office Product Key and you still believe that the computer should have come with a Full Version of Office, please contact the Vendor and/or person that you bought the computer from for further assistance.

    The following Knowledge Base (KB) articles will show you how to determine whether you have a trial edition of an Office 2007 suite or program installed and conversion processes.

    KB927920 - How to determine whether you have a trial edition of a 2007 Office suite or program installed

    http://support.microsoft.com/kb/927920/en-us

    KB927756 - How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version

    http://support.microsoft.com/kb/927756/en-us

    How to buy the 2007 Microsoft Office suites

    http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1

    Also note that trial software has a 30 day timer which begins when you launch the program for the first time.

    If it is out of date, you will have two options. The first is to uninstall it from your system. The second is to purchase the full version. It is recommended that you uninstall it if you do not wish to purchase to avoid further validation issues.

    Thank you for visiting the WGA program forum.


    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 5, 2009 2:53 AM
    Thursday, March 5, 2009 2:52 AM