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Windows 7 Not Genuine RRS feed

  • Question

  • Hi guys,

    I've recently upgraded my folks' PC to Windows 7. I had originally purchased a pirated copy (which actually had all the markings of a legal copy as per the microsoft website, they must have become extremely sneaky these days). So I purchased a new serial key and followed instructions, installed new copy when it came in the mail etc. Unfortunately, now, a couple of months since being 'genuine' it's now back and displaying the 'non-genuine' message. Would anyone be able to help me with this problem?

    Please see below for the MGADiag tool report.

    Cheers,

    Rob

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-B6V9C-49R47-9J473
    Windows Product Key Hash: HljOxD60mOZW/UXx13+nxmTWNig=
    Windows Product ID: 00426-068-0650802-86896
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {63045D7D-344D-4004-8AD1-D08483A2B53F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{63045D7D-344D-4004-8AD1-D08483A2B53F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9J473</PKey><PID>00426-068-0650802-86896</PID><PIDType>5</PIDType><SID>S-1-5-21-241997730-1686817312-992650426</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>G41MT-D3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="4"/><Date>20100504000000.000000+000</Date></BIOS><HWID>4BBA3607018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-068-065080-00-3081-7600.0000-3232011
    Installation ID: 015770839746707584127961988811431544367701173351458322
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9J473
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 19/11/2011 7:38:02 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:11:2011 20:50
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAgABAAEAAAABAAAAAQABAAEA6GGAVNBJqnYG6NJZTDb0AZ4lRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      TAMG   GBT     GBT   B0
      SSDT   PmRef  CpuPm

     

     

    Saturday, November 19, 2011 9:55 AM

Answers

All replies

  • where did you purchase this?

    Windows Product ID: 00426-068-0650802-86896

     

    The product ID -068- Indicates a not for resale MSDN account. If you are not the account holder and you purchased this in a retail box, the box and it's contents are counterfeit. Demand an immediate refund from the seller

    For more information see this:

     http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

     

    And this:

     

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f

     

    To see how good these counterfeits are becoming, see:

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    You will have to purchase a legitimate windows from a legitimate retailer.

    • Marked as answer by Darin Smith MS Monday, November 21, 2011 10:31 PM
    Saturday, November 19, 2011 1:26 PM
    Answerer
  • If you purchased a bare product key online then you doubled your losses.  Bare product keys cannot be legitimately sold.  Microsoft requires that the software accompany the product key in all sales. 

    The key you purchased is from the same basic source as the product key in your counterfeit box.  These pirates are using product keys from fraudulently obtained MSDN subscriptions because they will activate successfully until Microsoft finally detects them as abused keys and blocks them.  The keys themselves are not fakes, but they are only valid when used by the subcriber to whom they were issued.

    Using sophisticated modern production equipment in China the counterfeiters are able to print genuine MSDN product keys inside very authentic-looking boxes and sell them around the world in auction and discount sites.  There are also several pirate sites selling these product keys without software (bare keys).  It appears to be your bad luck to have been bitten twice.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, November 19, 2011 3:02 PM
    Answerer
  • I purchased the Get Genuine Online Kit and that is where this key has come from (wasn't a bare product key).

    I did a clean install with the kit that was posted to me, with the new product key. So this is also counterfeit?  Or is it worth me doing another clean install and seeing what happens?

    I did a quick trace of the original emails I was sent and they seem to come from the general area of a Microsoft office in the states, but these things can be altered, so probably doesn't really support my case any.

    If this is key is still counterfeit, I'll just give up, reinstall XP and wander back out to my shed.

    Thanks guys.

    Sunday, November 20, 2011 10:54 AM
  • "FuzzyDropbear" wrote in message news:05b47f41-0cd2-4c31-88b2-e37cf0923f5b...

    I purchased the Get Genuine Online Kit and that is where this key has come from (wasn't a bare product key).

    I did a clean install with the kit that was posted to me, with the new product key. So this is also counterfeit?  Or is it worth me doing another clean install and seeing what happens?

    I did a quick trace of the original emails I was sent and they seem to come from the general area of a Microsoft office in the states, but these things can be altered, so probably doesn't really support my case any.

    If this is key is still counterfeit, I'll just give up, reinstall XP and wander back out to my shed.

    Thanks guys.

    The Key in this report is NOT from a Get Genuine Kit – it is from an MSDN subscription.
    Please check your emails again.
    You should log into the MS Store using the same LiveID you used to make the purchase, and crosscheck the Key with the one above.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, November 20, 2011 10:59 AM
    Moderator
  • Hi Noel,

    You're right, the key above isn't the key I entered after the fresh install, I can't believe I didn't double check that. Looks like I'll be doing a fresh install again with the GGOK next weekend and will post back if there's still a problem.

    Many thanks to yourself, George and Colin for responding. Cheers guys, I'll let you know how I go on the weekend.

    Sunday, November 20, 2011 11:17 AM
  • There is no need to install again.  Just change the key with the Change Product Key link at the bottom of the page at WinKey + Pause/Break.  You can check for malware if you like but I doubt there will be any.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, November 20, 2011 2:50 PM
    Answerer
  • "Cbarnhorst" wrote in message news:ffaa13ee-a784-4c68-b9fc-2e6044d0e3ee...
    There is no need to install again.  Just change the key with the Change Product Key link at the bottom of the page at WinKey + Pause/Break.  You can check for malware if you like but I doubt there will be any.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
     
     
    That depends on the source of the disk used to install the OS – I’ve seen no indication that this install is from a ‘known-good’ source, yet??
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, November 20, 2011 6:56 PM
    Moderator
  • Nor have I, but I have been through this with the counterfeit boxes.  The counterfeiters that are shipping these out of China with MSDN keys are not taking chances with getting caught prematurely by salting with viruses.  That simply is not their game.  It is in their interests to NOT do anything to draw attention to the product.  While I agree that best practice is reinstall, it isn't required to cure the product key issue.  The OP is assuming he HAS TO reinstall but in my opinion it is advisable but not required.  I have no problem about your advising to reinstall but I do have an alternative opinion for those who don't want to: try just changing the PK and run lots of AV programs.  It has been a year since I got caught by this scam but I am not hearing anyone in this forum who bought one of the counterfeits also reporting malware.  That was my experience.  I just changed the PK after I bought my copy of Windows 7 from the Microsoft Store.  Of course I still downloaded the .iso files and made the dvds.  In fact I went back after SP1 released and watched the downloads in my account until I could get an SP1 integrated .iso and made that dvd also.  A Microsoft store agent told me a year ago that once the link is in the account it is not updated.  I doubted that and it turned out he was wrong. 

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, November 20, 2011 8:01 PM
    Answerer
  • Hi guys, I highly doubt the original was a genuine copy. A mate was off to buy a copy for his PC while I was working on his car and at the time I was also building my parents a new PC, so I asked him, while he was there, to pick me up a copy for the new PC rather than sticking with the old XP OS on a new system (thinking he was off to a legit shop (officeworks etc)).

    After a couple of months, it started to display the 'not genuine' message and I asked where he got it from and he didn't answer. However, I ended up getting my money back and hence bought the GGOK. As a result, I no longer do favours for him.

    Think I'll do a clean install with the GGOK, just to be on the safe side. I know I can just enter the new product key, but to be on the safe side (and for the sake of a couple of hours) I might as well do the job properly.

    Monday, November 21, 2011 1:35 AM