configuration wizard RRS feed

  • Question


    while attempting to run the configuration wizard, an error comes up:


    Microsoft Dynamics CRM for Outlook with offline access has already been configured for a user on this computer. Only one user can be configured per computer for Microsoft dynamics CRM for Outlook with offline access.


    Anyone know how to fix that?


    Thank you

    Tuesday, July 8, 2008 6:59 PM


All replies

  • Uninstall CRM and SQL Express, reinstall, then configure.  That should do it.

    Tuesday, July 8, 2008 9:14 PM
  • Hi DavidE72,

    This problem is down to the existence of the CRM SQL Server 2005 Express Edition database on that computer. Uninstalling CRM and reinstalling it does not fix the issue, and it would be fixed by removing SQL Server 2005 Express Edition as well – but that is overkill. All you need to do is to remove the MSCRM_MSDE database. And the easiest way to do this is to use the osql command line tool.  

    1. Start > Run > type cmd and press Enter (or type cmd in the search box in Vista/Windows 7).
    2. In the Command Prompt type osql -E -S pcname\CRM and press Enter.
    3. At the number prompt type drop database mscrm_msde and press Enter.
    4. At the next number prompt type go and press Enter.
    5. Finally type quit followed by Enter to exit from osql.

    You can now run the CRM 4.0 Configuration Wizard for this new user and choose Offline Mode if you wish – a new database will be created.

    That's work for me.


    Friday, August 12, 2011 7:47 AM