Everything greyed out in CRM Outlook client RRS feed

  • Question

  • Hi, we're having an issue with all buttons being greyed out in CRM 2013 after we upgraded from CRM 2011 and installed the new outlook client. This is happening to everyone.
    Friday, September 12, 2014 8:23 AM

All replies

  • Anyone?
    Friday, October 3, 2014 7:38 AM
  • Hi Gustav, We too have installed CRM 2013 client for outlook and never found an issue like this. Are you able to install the client on a fresh machine and see if you still have issue? This will exclude the possibility of upgrade causing issue. What version of outlook are you using? And what OS? Regards Jithesh
    Friday, October 3, 2014 8:41 AM
  • https://community.dynamics.com/crm/f/117/t/113635.aspx

    also please check if the crm addin is loaded. If you open addin manager, see if the checkbox next to crm addin is checked. If not, check the check box. Usually it is some permissions issue on local machine.



    Friday, October 3, 2014 8:48 AM
  • Have you tried a fully reinstall?

    ==How to fully uninstall CRM Outlook client==
    - Removed CRM form the Program and Features.
    - Delete Microsoft Dynamics CRM folder from C:\program files.
    - Deleted MSCRM folder from C:\Users\Your username\AppData\local\Microsoft\MSCRM
    - Performed similar step for C:\Users\Your username\AppData\local\Microsoft\MSCRM and deleted MSCRM folder if it exist.
    - Go to Run, type in regedit and press enter.
    - Click on HKEY_CURRENT_USER>>Software>>Microsoft>>MSCRM. Delete all MSCRM related folder.
    - Click on HKEY_LOCAL_MACHINE>>Software>>Microsoft>>MSCRM. Delete all MSCRM related folder.
    - Click on HKEY_USER>>Software>>Microsoft>>MSCRM. Delete all MSCRM related folder.


    Monday, October 6, 2014 7:01 AM
  • Which version of the CRM Outlook client are you using?  We saw similar behavior when we had CRM 2013 but still had the CRM 2011 Outlook client.
    Tuesday, October 7, 2014 7:28 PM