Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Windows Counterfeit? I don't know RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    I purposely tried not to download the Windows genuine Advantage (what advantage) update tool, not because I was running pirated copies of Windows XP, but because the product key never matched the actual ID of the pc. I will try to explain, when I bought my computer from a mail order company (never again) I didn't receive a Windows XP Home disk with it, when I phoned the manufacturers (iQon technologies) I was told that my copy of Windows had come pre-installed, when I asked them for a copy of the disk in case I had to reformat or just because I believe I should have got one for the amount of money I'm paying; I was told you can have a disk but it will cost you £60.00. I asked a week later and was told it would cost £50.00.

    Now every time I boot up in last 2 weeks I get a message saying my copy of windows is not genuine, also I hace a small blue 5 pointed star in my toolbar, which if  I roll my cursor over it says "you may be the victim of software counterfeiting" right click and I get four options.

    I know I am not at fault here, and would like to hear from anyone else who purchased an iQon computer from Littlewoods catalogue (UK) last year, also since I thought I hadn't downloaded the WGA, how did it end up on my pc?

    All help appreciated.

    Friday, September 29, 2006 10:18 AM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Lexx,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the Copy button, then paste the report into a fresh thread in the "Problems" section at this link:  http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25.  The secton of the forum you are in now is for comments and other feedback.

    Be sure to copy-paste your description of the problem as well.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  EDIT:  Oops disregard this>>In your case we would expect it to read, "Dell."

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Friday, September 29, 2006 12:50 PM