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Windows not Genuine on new Dell laptop RRS feed

  • Question

  • Hi All,  I found a few posts on this already but couldn't find a recent one to help me out.  

     

    I just bought a brand new from dell xps 15.  when I got it I used revo uninstaller pro to remove most of the junk software that dell puts on a new laptop.  I then updated windows 7 home premium that came with it using the windows update.  I'm now getting the windows not genuine popup every now and then.  I posted the WGA Diag tool results below.   Any help would be much appreciated. 

     

     

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {713F497E-83CA-4947-A544-9D83A38D38F7}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110408-1631

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Chris\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{713F497E-83CA-4947-A544-9D83A38D38F7}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-4206242747-3735309365-2626066626</SID><SYSTEM><Manufacturer>Dell Inc.         </Manufacturer><Model>Dell System XPS L502X</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.         </Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="6"/><Date>20110504000000.000000+000</Date></BIOS><HWID>AAC53B07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered. 

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE22

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000800

    Event Time Stamp: 6:16:2011 17:59

    WAT Activex: Registered

    WAT Admin Service: Registered

     

    HWID Data-->

    HWID Hash Current: OAAAAAIAAQABAAIAAQACAAAABAABAAEAln2kwC2thB2I6navdIhE6UGYoIMm1IYElrEA4rKZLnM=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC DELL   QA09   

      FACP DELL   QA09   

      HPET DELL   QA09   

      MCFG DELL   QA09   

      SLIC DELL   QA09   

      SSDT DELL   PtidDevc

      ASF! DELL   QA09   

      SSDT DELL   PtidDevc

      SSDT DELL   PtidDevc

      SSDT DELL   PtidDevc

      UEFI DELL   QA09   

      UEFI DELL   QA09   

      DMAR INTEL SNB 

      UEFI DELL   QA09   

     

     

    Friday, June 17, 2011 11:45 PM

Answers

  • McAfee (and Norton) applications are notorious for not uninstalling (or upgrading) cleanly.

    1. Download the McAfee Consumer Products Removal Tool, saving it to your desktop:  http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

    2. Close all open applications (i.e., anything with an icon on the taskbar).

    3. Right-click on the file you saved in #1 above and select Run as Administrator to run the utility. Don't TOUCH your keyboard until the run completes, then reboot.

    4. Reset IE Advanced settings per http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings

    5. Open Internet Explorer (32-bit only) to http://support.microsoft.com/kb/971058 [ignore any DOES NOT APPLY warnings] & run the Fix It in DEFAULT and then AGGRESSIVE modes. [1]

    6. Reboot once more & test.

    Note: Make certain that you purchase the Bit Defender application or uninstall the free-trial & install something else (e.g., Microsoft Security Essentials - free) BEFORE the 30-day free-trial period expires on 14 July 2011.

    ~~~~~~~~~~~~~~~~~~~~~~~~
    [1] Full Disclosure: Running the Fix It in AGGRESSIVE mode will delete your Update History but not the list of Installed Updates.


    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
    Tuesday, June 21, 2011 4:06 PM

All replies

  • Please answer all of the following diagnostic questions by number in your very next reply (no need to quote this post):

    1. When (approx. date) did you purchase the computer?

    2. When (approx. date) did you first connect your new computer to the internet or any local networks (i.e., other computers)?

    3. What anti-virus application or security suite is installed and is your subscription current?  What anti-spyware applications (other than Defender)?  What third-party firewall (if any)?

    4. Did a Norton free-trial or a McAfee free-trial [pick one] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

    <waves @Noel>


    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
    Saturday, June 18, 2011 12:02 AM
  • "Shniggysaurus" wrote in message news:8f7316a7-a8f4-4534-999e-124e7e06713c...

    Hi All,  I found a few posts on this already but couldn't find a recent one to help me out.  

     

    I just bought a brand new from dell xps 15.  when I got it I used revo uninstaller pro to remove most of the junk software that dell puts on a new laptop.  I then updated windows 7 home premium that came with it using the windows update.  I'm now getting the windows not genuine popup every now and then.  I posted the WGA Diag tool results below.   Any help would be much appreciated. 

     

     

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered. 

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE22

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000800

    Event Time Stamp: 6:16:2011 17:59

     


    Seems that Revo (or something) may have corrupted your Licensing Store.
     
    Recreate the Licensing Store
        1) Click Start button.
        2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
        Note: the Software Protection service may not be running, this is ok.
        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
        6) Type: rename tokens.dat tokens.bar
        7) Type: cd %windir%\system32
        8) Type: net start sppsvc
        9) Type: slui.exe
        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
    Reboot and  Post back with a new MGADiag report

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 18, 2011 12:03 AM
    Moderator
  • "PA Bear MS MVP" wrote in message news:f73d7680-5bfa-45e3-82f2-0ca7ec649cf4...

    Please answer all of the following diagnostic questions by number in your very next reply (no need to quote this post):

     


     


    kibbitzing, Robear? :)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 18, 2011 12:18 AM
    Moderator
  • @PA Bear

    1.  it arrived about 6/14/11

    2.  6/14/11

    3.  as soon as I connected to interwebs I went to the bitdefender site and installed their trial of total internet security 2011 and the trial still has teh subscription current.  It was supposed to disable windows defender and windows firewall but I ahve noticed a few tiems of the windows firewall popping up and asking me to let something through.

    4.  I think it was mcaffee that came with it but that was one of the first things to be uninstalled.

     

    @Noel  

    I did all as instructed but when I tried to run slui.exe nothign popped up.  I then tried to run it from start menu but still nothing happened. should I try and reboot adn try slui.exe again?

    Saturday, June 18, 2011 12:23 AM
  • "Shniggysaurus" wrote in message news:2961c77f-17bb-4460-b20e-1fd78e5ed429...

    @PA Bear

    1.  it arrived about 6/14/11

    2.  6/14/11

    3.  as soon as I connected to interwebs I went to the bitdefender site and installed their trial of total internet security 2011 and the trial still has teh subscription current.  It was supposed to disable windows defender and windows firewall but I ahve noticed a few tiems of the windows firewall popping up and asking me to let something through.

    4.  I think it was mcaffee that came with it but that was one of the first things to be uninstalled.

     

    @Noel  

    I did all as instructed but when I tried to run slui.exe nothign popped up.  I then tried to run it from start menu but still nothing happened. should I try and reboot adn try slui.exe again?


    no - please run and post a new MGADiag report first.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 18, 2011 12:27 AM
    Moderator
  • Ran WGAdiag and it seemed to run fine but when I try to copy I get error :

     

    "Failed to create output files, hr=0x80070002. Please contact support."

     

     

    Edit:  I just googled that error and saw to ignore the error and that it will still copy so here it is

     

     

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {713F497E-83CA-4947-A544-9D83A38D38F7}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110408-1631

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Chris\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{713F497E-83CA-4947-A544-9D83A38D38F7}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-4206242747-3735309365-2626066626</SID><SYSTEM><Manufacturer>Dell Inc.         </Manufacturer><Model>Dell System XPS L502X</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.         </Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="6"/><Date>20110504000000.000000+000</Date></BIOS><HWID>AAC53B07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered. 

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE22

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000800

    Event Time Stamp: 6:16:2011 17:59

    WAT Activex: Registered

    WAT Admin Service: Registered

     

    HWID Data-->

    HWID Hash Current: OAAAAAIAAQABAAIAAQACAAAABAABAAEAln2kwIQdLa2I6navdIhE6UGYoIMm1IYElrEA4rKZLnM=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC DELL   QA09   

      FACP DELL   QA09   

      HPET DELL   QA09   

      MCFG DELL   QA09   

      SLIC DELL   QA09   

      SSDT DELL   PtidDevc

      ASF! DELL   QA09   

      SSDT DELL   PtidDevc

      SSDT DELL   PtidDevc

      SSDT DELL   PtidDevc

      UEFI DELL   QA09   

      UEFI DELL   QA09   

      DMAR INTEL SNB 

      UEFI DELL   QA09   

     

     

    Saturday, June 18, 2011 12:36 AM
  • "Shniggysaurus" wrote in message news:feee8d90-67dc-4ed4-a830-95a621863e6e...

    Ran WGAdiag and it seemed to run fine but when I try to copy I get error :

     

    "Failed to create output files, hr=0x80070002. Please contact support."

     

     

    Edit:  I just googled that error and saw to ignore the error and that it will still copy so here it is

     

     

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

    Other data-->

    SYSTEM><Manufacturer>Dell Inc.         </Manufacturer><Model>Dell System XPS L502X</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.         </Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="6"/><Date>20110504000000.000000+000</Date></

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered. 

     


    No change :(
    that in itself is odd, since recreating the Licensing Store almost always results in a change in that line.
    Did you get any error messages when you attempted the fix?
    please try it again - you may have to change line 6 to
       6) Type: rename tokens.dat tokens.bar2
    to get it to work without error.
    What anti-malware/anti-virus software are you running? - it may be preventing vbs scripts from running.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 18, 2011 6:43 AM
    Moderator
  • Thinking about it - PABear's questions are actually pertinent here (TY, Bear!)

    You should run the McAfee removal tool, and possibly then need to reinstall BitDefender -- McAfee is renowned for leaving bits behind that stuff up later AV's and it may be this that's causing the problem.

    http://service.mcafee.com/FAQDocument.aspx?id=TS100507


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 18, 2011 7:08 AM
    Moderator
  • McAfee (and Norton) applications are notorious for not uninstalling (or upgrading) cleanly.

    1. Download the McAfee Consumer Products Removal Tool, saving it to your desktop:  http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

    2. Close all open applications (i.e., anything with an icon on the taskbar).

    3. Right-click on the file you saved in #1 above and select Run as Administrator to run the utility. Don't TOUCH your keyboard until the run completes, then reboot.

    4. Reset IE Advanced settings per http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings

    5. Open Internet Explorer (32-bit only) to http://support.microsoft.com/kb/971058 [ignore any DOES NOT APPLY warnings] & run the Fix It in DEFAULT and then AGGRESSIVE modes. [1]

    6. Reboot once more & test.

    Note: Make certain that you purchase the Bit Defender application or uninstall the free-trial & install something else (e.g., Microsoft Security Essentials - free) BEFORE the 30-day free-trial period expires on 14 July 2011.

    ~~~~~~~~~~~~~~~~~~~~~~~~
    [1] Full Disclosure: Running the Fix It in AGGRESSIVE mode will delete your Update History but not the list of Installed Updates.


    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
    Tuesday, June 21, 2011 4:06 PM
  • well tried all of the advice and I am very thankful for the help.  I'm still having the issue though.  I still can't get slui.exe to do anything visible (as far as opening a prompt or anything I can see)  

     

    here is the latest mgadiag:

     

     

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {713F497E-83CA-4947-A544-9D83A38D38F7}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110408-1631

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Chris\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{713F497E-83CA-4947-A544-9D83A38D38F7}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-4206242747-3735309365-2626066626</SID><SYSTEM><Manufacturer>Dell Inc.         </Manufacturer><Model>Dell System XPS L502X</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.         </Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="6"/><Date>20110504000000.000000+000</Date></BIOS><HWID>AAC53B07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8002801D' to display the error text.

    Error: 0x8002801D 

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE22

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000800

    Event Time Stamp: 6:22:2011 20:22

    WAT Activex: Registered

    WAT Admin Service: Registered

     

    HWID Data-->

    HWID Hash Current: NAAAAAIAAQABAAIAAQABAAAAAwABAAEAln2kwIQdLa2I6navdIhE6UGYJtSGBJaxAOIucw==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC DELL   QA09   

      FACP DELL   QA09   

      HPET DELL   QA09   

      MCFG DELL   QA09   

      SLIC DELL   QA09   

      SSDT DELL   PtidDevc

      ASF! DELL   QA09   

      SSDT DELL   PtidDevc

      SSDT DELL   PtidDevc

      SSDT DELL   PtidDevc

      UEFI DELL   QA09   

      UEFI DELL   QA09   

      DMAR INTEL SNB 

      UEFI DELL   QA09   

     

     

    Saturday, June 25, 2011 3:30 PM
  • "Shniggysaurus" wrote in message news:ad784865-e552-4eea-b4ed-8765c1bb51e1...

    well tried all of the advice and I am very thankful for the help.  I'm still having the issue though.  I still can't get slui.exe to do anything visible (as far as opening a prompt or anything I can see)  

     

    here is the latest mgadiag:

     

     

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8002801D' to display the error text.

    Error: 0x8002801D 

     


    Hmmm - Library Not Registered ?? - why this change from the more usual  one in your previous reports? (are they talking about a different library?)
     
    Darin may have some input on this - it's not an error I recall seeing before.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 26, 2011 5:25 PM
    Moderator
  • I'm thinking about making a backup disc somehow of my windows 7 os and just doing a fresh install then only installing the dell drivers i need/want.  if I can figure out a way to make a reinstall disc would the errors I'm having be copied onto the disc or would I be good once I re entered my windows serial for the install?
    Monday, June 27, 2011 1:50 AM
  • Just get the installation dvd from Dell or from a third party like Recovery-Disks.com.  The key appearing in your report cannot be entered manually.  The COA key on the label affixed to your computer can be used to activate manually.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, June 27, 2011 3:09 AM
    Answerer
  • "Shniggysaurus" wrote in message news:4f563bc4-9f46-4b53-9e07-c6730430fb0e...
    I'm thinking about making a backup disc somehow of my windows 7 os and just doing a fresh install then only installing the dell drivers i need/want.  if I can figure out a way to make a reinstall disc would the errors I'm having be copied onto the disc or would I be good once I re entered my windows serial for the install?

    By the very nature of things, any disk you create using your current install as a basis will still have the errors present.
    If you can get hold of a retail Win7 disk, you could use that to clean-install the OS, using your COA Key
    If you can still access the Recovery system present on your machine, you can use that to reinstall the original OS.
    In both cases you can carry across any settings by using the Windows Easy Transfer system (data, I recommend you back up separately) BEFORE you do the reformat/reinstall.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 27, 2011 7:02 AM
    Moderator
  • Well I did a system recovery from teh dell partition and I'm back to where I started. Windows believes its genuine adn I have 47 programs from dell installed taht I don't want.  Since you all seem very knowlegable and have been very helpful I'm hoping you can help me with one last thing.  I would like to do a clean install of windows on this laptop and install all the drivers/programs myself.  Is there a way perhaps using the windows recovery disc that you can make with windows 7 to do this? or any other way to make myself a copy of windows 7 from the os installed on my laptop?  I just want to completely wipe this harddrive of everything includinng the recovery partition adn start fresh.  the problem is I don't have an install disc, only a couple of recovery discs I made using the dell software that comes with the laptop I believe which are designed to restore everything to factory settings which I very much don't want.

     

     

    thanks for you help

    Saturday, July 9, 2011 1:44 AM
  • "Shniggysaurus" wrote in message news:ad083a90-5cb1-4cc2-83c2-b493a8fff718...

    Well I did a system recovery from teh dell partition and I'm back to where I started. Windows believes its genuine adn I have 47 programs from dell installed taht I don't want.  Since you all seem very knowlegable and have been very helpful I'm hoping you can help me with one last thing.  I would like to do a clean install of windows on this laptop and install all the drivers/programs myself.  Is there a way perhaps using the windows recovery disc that you can make with windows 7 to do this? or any other way to make myself a copy of windows 7 from the os installed on my laptop?  I just want to completely wipe this harddrive of everything includinng the recovery partition adn start fresh.  the problem is I don't have an install disc, only a couple of recovery discs I made using the dell software that comes with the laptop I believe which are designed to restore everything to factory settings which I very much don't want.

     

     

    thanks for you help


    Unfortunately no - but if you can borrow a Retail disk from someone then you can install Windows using that, in combination with your COA Key (then make a copy of the disk for you own use)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, July 9, 2011 9:08 AM
    Moderator
  • I found this through google.  http://forums.cnet.com/7726-19411_102-3320466.html   It says you can download an image of the OS from digital river.  I have windows 7 home premium 64 bit and they link me to http://msft-dnl.digitalrivercontent.net/msvista/pub/X15-65733/X15-65733.iso for a direct download of the image.  Do you think its safe and legit to use this image with my serial?  Its been a while but It seems like hte student copy of windows 7 upgrade I bought a while back was downloaded from digital river.  Are they affiliated with microsoft or lisenced to distribute windows?
    Saturday, July 9, 2011 5:43 PM
  • "Shniggysaurus" wrote in message news:dbb49be5-fa3c-49f5-a4cf-6c59297668fc...
    I found this through google.  http://forums..cnet.com/7726-19411_102-3320466.html   It says you can download an image of the OS from digital river.  I have windows 7 home premium 64 bit and they link me to http://msft-dnl.digitalrivercontent.net/msvista/pub/X15-65733/X15-65733.iso for a direct download of the image.  Do you think its safe and legit to use this image with my serial?  Its been a while but It seems like hte student copy of windows 7 upgrade I bought a while back was downloaded from digital river.  Are they affiliated with microsoft or lisenced to distribute windows?

    Digital River is the only non-MS approved site for Windows OS downloads - so the source is fine. Whether it's either ethical or legal to do so is another matter which I leave to your discretion.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, July 9, 2011 6:03 PM
    Moderator
  • DR is a recognized MS partner.  If the posting is old the link may not work but try it.  You are entitled to make one copy of a Windows dvd and you are entitled to repair your Windows, so as long as you own a product key I don't see what difference the source of the media is as long as it is MS or a partner.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, July 9, 2011 6:43 PM
    Answerer