locked
Unable to download PRoduct Key Update Tool. RRS feed

  • General discussion

  • I am trying to become genuine.  Have received my new Product Key.  However, Update Tool can not be downloaded.  Error - "please ensure machine connected to Internet OX80004005.   I was connected to Internet - tried again - same message.  What next?  I haven't received my CD in the mail as yet.   Help please.  Pam.

     

    Sunday, January 28, 2007 6:11 AM

All replies

  • Pam Skurray,

    When the 0x80004005 error is reported, that means MS programs cannot connect to MS servers.

    Check for incorrectly configured antivirus or firewall programs, antispyware programs, or proxy server settings.

    Occasionally, poorly configured ISP DNS servers will prevent communication, too.  In such case, try using the DNS servers at www.opendns.com.

    Sunday, January 28, 2007 5:11 PM