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Sending an email from Unified Service Desk RRS feed

  • Question

  • Hi gurus,

    here a funny question from USD.

    First of all, CRM 2016 + USD 2.1.

    Said that, the problem. We can create an email from USD. We show the email form to create an email in a sesión scope. When we send the email or we select save and close, a popup asks the user to close the email. If you confirm closing the email, the result is an empty session. We are trying to close the session together with the email form. To do this, we invoke SessionTabs.CloseSession action on Email ActiveClose event. The action is raised correctly, but USD shows a security error and gets closed.

    Any ideas about this?

    Thanks in advance

    Thursday, July 14, 2016 12:35 PM