Program crashes on file open RRS feed

  • Question

  • When I try to create a new project and open the MP4 file it crashes. Here is the error signature

      Problem Event Name:    APPCRASH
      Application Name:    Microsoft.Research.Hyperlapse.Desktop.exe
      Application Version:    1.1.5637.34085
      Application Timestamp:    557648f3
      Fault Module Name:    AMDh264Enc64.dll
      Fault Module Version:
      Fault Module Timestamp:    517f27b6
      Exception Code:    c0000005

    My display is

    ATI Radeon HD 3200 Graphics

    Is this a compatibility issue?

    Tuesday, June 16, 2015 11:09 PM

All replies

  • Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    Microsoft.Research.Hyperlapse.Desktop.exe
      Application Version:    1.1.5637.34085
      Application Timestamp:    557648f3
      Fault Module Name:    AMDh264Enc64.dll
      Fault Module Version:
      Fault Module Timestamp:    517f27b6
      Exception Code:    c0000005
      Exception Offset:    0000000000009a2f
      OS Version:    6.1.7601.
      Locale ID:    1033
      Additional Information 1:    a5e0
      Additional Information 2:    a5e04632acdf94536c94daf4e693db0c
      Additional Information 3:    ef60
      Additional Information 4:    ef60e8940fe1a7b2062e72dc2d406d55

    Im getting the same problem too. Cant open any files.

    AMD HD 4800 series, Windows 7 64bit.
    Monday, July 6, 2015 5:16 PM