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  • Question

  • I have a Dell XPS 400 that was purchased new in December 2005.  4 Months ago I had to do a Dell System Restore.  Microsoft updates for it have always been able to be obtained and installed successfully up till Feb. 23rd, 2007.  On the 22nd of Feb. I downloaded and installed the WGA Notification update -KB905474- and got a clean bill of health, which I expected.  But all updates for both Windows XP Pro SP2 and Windows Defender have failed to install since the 23rd of Feb onward.  I only discovered this after getting a notification of a failure to install updated signatures for Defender on Mar. 6th.  I obtained the MGA Diagnostic Tool from Microsoft and ran it, it says my XP Pro is genuine, but I have noticed a slightly different Product ID Number (PID) than what is showing on the General tab of Properties under My Computer.

    3 Questions now:  How and why did I get 2 PID's? And how do I get the original PID to be the sole PID for my computer.  The original PID is not recognized when I try to get Support from Microsoft.  The slightly different PID is taken.  

    If I do a Dell System Restore, will the original PID be restored and recognized by Microsoft?

    Posted Below are the results of the MGA DIagnostic Tool:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 6396f43e-5e0a-4956-a1a1-869a9063c332
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 3E121E02-409-80004005_3E121E02-300-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>6396f43e-5e0a-4956-a1a1-869a9063c332</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-287389197-2173216487-3605907508</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXP051                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20051028000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>90BC3D870184606D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell XPS DXPO51</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>796B0D3C5346DD8</Val><Hash>M7fM9b8JxJuVuL3XvbiQm7lgiMs=</Hash><Pid>70172-748-6638856-55076</Pid><PidType>1</PidType></Product><Product GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>5859F5EC2B93DA2</Val><Hash>HMGltEDq7YmlSKHpXFBcOhSVqeQ=</Hash><Pid>73931-721-2381905-57128</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

     

     

    Friday, March 9, 2007 1:45 AM

Answers

  • Hello Prakseda,

      First off, WGA is not causing your Windows Update install issues. Once WGA Notification (update KB905474) has deemed your software as genuine (and it has), it don't run anymore (i.e it is not active, and sush, would not be resposable for your Windows Update install issues)

      I can not answer your 3 questions because A) I don't understand what you are asking B) the questions do not appear to be WGA related (and therefore out of scope for support on this forum) and c) as far as the Dell System Restore is concerned, Dell would be the people to ask.

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

    Friday, March 9, 2007 8:06 PM

All replies

  • Prakseda,

    OEM licenses for XP are supported by the computer manufacturer and not MS.

    Friday, March 9, 2007 6:03 PM
  • Hello Prakseda,

      First off, WGA is not causing your Windows Update install issues. Once WGA Notification (update KB905474) has deemed your software as genuine (and it has), it don't run anymore (i.e it is not active, and sush, would not be resposable for your Windows Update install issues)

      I can not answer your 3 questions because A) I don't understand what you are asking B) the questions do not appear to be WGA related (and therefore out of scope for support on this forum) and c) as far as the Dell System Restore is concerned, Dell would be the people to ask.

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

    Friday, March 9, 2007 8:06 PM
  • I disagree with you, Darin, about WGAN KB905474, not causing the problem.  That was the last update that I was able to get successfully.  That was on Feb. 22, 2007.  Starting on the 23rd of Feb, every update, both for Windows and Windows Defender failed to install AND no error code was displayed.  My computer is 14 months old and I have only done 1 Dell System Restore and that was 4 months ago and every update successfully downloaded and installed, since then and up till the 23rd of Feb.

    The question about how and why I have 2 PID's showing is really annoying, more so, because the original PID is not being taken at MS's validation site, but the second one--the one that the MGA Diagnostic tool shows, is accepted.

    So the question is: why am I able to download the updates but get a Failure to Install message.  I don't think that Dell is the one who should answer that question, but it is Microsoft's responsibility!

    Now there is a secondary problem--when I check my update history and I click on a Failed icon, I get no further information.  I am running IE 7 with the 3 updates for it installed and with Pop-ups accepted. So how do I find further information about the failure?

    My questions are: 1) What do I do to resolve the problem of not getting Updates to install--how do I fix it?

                                    2) How and why do I have 2 PID's showing?

                                    3) Then, and in relation to question 1, how do I obtain further info about failed update installs?

    The question about doing a Dell System Restore seems to be my only option as it appears that I am not getting help from Microsoft on this matter.

    If I appear to be upset--I am!  Something caused the ability to obtain updates with a GENUINE install of XP Pro with SP2 to break and since the lst thing that was successfully installed was KB 905474, I strongly feel that it was the reason for my problem.    I hope that you will take another look at my situation and suggest something that will solve the problem.

    Thanks,

    Prakseda

    Saturday, March 10, 2007 5:43 AM
  • Hello prakseda,
      To answer your questions:
     
    1a) Click Start, and then click Run.
    1b) In the Open box, type %windir%\windowsupdate.log, and then click OK. (you can go to http://support.microsoft.com/kb/902093/en-us for more information on how to read this file)
    1c) Save the windowsupdate.log to your desktop.(or to an area where it can easily be found) 
    1d) Open a Support Request for Windows Update at https://support.microsoft.com/oas/default.aspx?gprid=6527 and provide the windowsupdate.log to the support agent.

    2) The PID in your Diagnostic Report shows 76487-OEM-2211906-00102, is the other pid 76487-OEM-0011906-00102? If so, this is a known xp bug. All OEM Windows XP PIDS show xxxxx-OEM-00xxxxx-xxxxx in the General tab, but show xxxxx-OEM-22xxxxx-xxxxx in the diagnostic report. This is nothing to be alarmed about.

    Please explain, in detail, what you mean by "the original PID is not being taken at MS's validation site". I am not aware of any Microsoft Websites that request your PID. Please provide URLs, error messages (i.e what does "Not being taken" mean) so on.

    3) See answer 1)

    Thank you,
    Darin Smith
    WGA Forum Program Manager


    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

    Monday, March 12, 2007 7:37 PM