Answered by:
BIG PROBLEM WITH LIVE ONE CARE

Question
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I installed Live One Care on my dest top on Jan. 2, 2009. I tried to install it on my Laptop today. It asked me for the pass word that i used when I installed it the first time which was on my dest top. I couldn't remember it and I tried to get it but could not find anyway to get it. So I thought I would uninstall it on the desk top and change my pass word and then reinstall it and use my new pass word but when I got to the part where I entered the product key code it told my that that key number was already in use and to use the original pass word I used to first install it. I don't remember it. Does anyone know what I need to do now?
- Moved by Stephen BootsMVP, Moderator Thursday, March 12, 2009 4:45 PM (Moved from Windows Live OneCare Anti-Virus to Windows Live OneCare Install and Activate)
Thursday, March 12, 2009 2:10 AM
Answers
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You will have to contact support to retrieve your One Care sign in credentials. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim- Marked as answer by Stephen BootsMVP, Moderator Thursday, March 12, 2009 4:45 PM
Thursday, March 12, 2009 3:45 AMModerator -
If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.
If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
If you know the LiveID, but forgot the password, you can reset the password at http://account.live.com
Alternatively, sign in at http://billing.microsoft.com/ with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.
If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b
For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm
-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator- Marked as answer by Stephen BootsMVP, Moderator Thursday, March 12, 2009 4:45 PM
Thursday, March 12, 2009 4:44 PMModerator
All replies
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You will have to contact support to retrieve your One Care sign in credentials. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim- Marked as answer by Stephen BootsMVP, Moderator Thursday, March 12, 2009 4:45 PM
Thursday, March 12, 2009 3:45 AMModerator -
If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.
If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
If you know the LiveID, but forgot the password, you can reset the password at http://account.live.com
Alternatively, sign in at http://billing.microsoft.com/ with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.
If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b
For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm
-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator- Marked as answer by Stephen BootsMVP, Moderator Thursday, March 12, 2009 4:45 PM
Thursday, March 12, 2009 4:44 PMModerator