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Error 0xC004D401 - nothing to do with Gameguard (I don't think)! RRS feed

  • Question

  • This morning, for no apparent reason, this error came up with the warnings about never being able to update etc. again.

     

    The ONLY thing to change on my computer from turning it on yesterday to turning it on today is a windows update.

     

    The ONLY game I play is World of Warcraft - which appears not to be named on the gameguard thread, and the only programs regularly used are by Microsoft or Adobe. No new programs have been isntalled in about a month.

     

    This is the report:

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f027
    Cached / Grace status: (N/A, hr = 0xc004d401) / (N/A, hr = 0xc004d401)
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.000
    ID: {A883F4E8-E1AD-47EF-B6A2-1DEAB0043645}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004d401) / 0x0 / (N/A, hr = 0xc004d401)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error: K:20070819101843037-M:20070819101135574-
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A883F4E8-E1AD-47EF-B6A2-1DEAB0043645}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3361423359-1852280064-2823948511</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>RS921AA-ABU m7775.uk</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.09</Version><SMBIOSVersion major="2" minor="4"/><Date>20070111000000.000000+000</Date></BIOS><HWID>E3333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>AE1C55507AB470E</Val><Hash>dH4nahwooritBKjm4uvKZsfMucw=</Hash><Pid>81602-903-7951643-68279</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    I apologise if the answer is elsewhere on this forum, but after buying a PC from PCWorld with a genuine copy of windows I object to spending more time than I have to sort out the problem.

     

    Sunday, August 19, 2007 9:30 AM

Answers

  •  

    The error 0xC004D401 is a temporary "Tamper" issue often caused by programs running in the background which are not compatible for Vista.

     

    Rebooting resolves the issue temporarily until you run the program again.

     

    I wouldn't worry too much! I suggest going about daily business - but do come back here and let me know if the issue occurs again (and record the programs you're running at that time so we can investigate).

     

    -phil

    Wednesday, August 22, 2007 1:37 AM

All replies

  •  

    Peter:

     

    It looks like your HP Pavilion PC experienced a software "Tamper" from something installed and was run at this specific time:

     

    August 19, 2007 10:11AM your local time.

     

    What was running at that time? Do you have any scheduled processes as listed here http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=897109&SiteID=25?

     

    -phil

    Monday, August 20, 2007 7:12 PM
  • Thank you for your reply.

     

    If I was on the computer at that time I would have been using Windows Media Centre to watch TV, alternatively I would have been using internet explorer. It is possible I was playing World of Warcraft, but unlikely (unfortunately I can't remember precisely, however it is unual for me to play games when my baby daughter is awake - and she was).

     

    The only program running in the background (except for Microsoft programs) is Norton Anti-virus.

     

    I don't have any of those programs listed.

     

    My computer is no longer saying the version of windows is not genuine in a popup, however it seems to be having a problem installing updates it has downloaded. At shut down it has tried to install the same update several times since Sunday.

     

    Peter

     

    Tuesday, August 21, 2007 12:43 AM
  •  

    The error 0xC004D401 is a temporary "Tamper" issue often caused by programs running in the background which are not compatible for Vista.

     

    Rebooting resolves the issue temporarily until you run the program again.

     

    I wouldn't worry too much! I suggest going about daily business - but do come back here and let me know if the issue occurs again (and record the programs you're running at that time so we can investigate).

     

    -phil

    Wednesday, August 22, 2007 1:37 AM
  • I'm afraid this problem is ongoing....

     

    I've used the computer as normal and rebooted several times, and I've not had the same problem with Windows authenitcation process, but Updates still aren't working. It has been trying and failing to install the same update all week. Is this a related pronlem? It wasn't an issue before windows decided it wasn't genuine.

     

    Peter

     

    Monday, August 27, 2007 4:02 PM
  • Peter:

     

    Can you elaborate as to the "Updates not working"? Failing to install updates is NOT a WGA Validation issue.

     

    It may be the specific update you're trying to download isn't able to install on your machine for various reasons (compatibility, etc).

     

    -phil

    Monday, August 27, 2007 6:45 PM
  • The same day Windows said it was not genuine, it downloaded an update.

     

    This update failed to install, now everytime I turn the computer off it show the 'installing update 1of1' screen for about 30 seconds. There are no error messages, but it the same update keeps trying to install.

     

    And, while my laptop has downloaded several windows updates since then, my desktop (with the problems) isn't regstering any new updates from windows, but IS downloading and installing new drivers from 3rd parties (e.g. Logitec) using windows update.

     

    It may be coincidence, but wasn't an issue until the day windows gave the message that it wasn't valid.

     

    Peter

    Wednesday, August 29, 2007 7:53 AM
  •  

    Peter:

     

    It sounds like there is a Windows Installer problem inherent on your machine (maybe for that specific update) - what update is it failling to install?

     

    Please note that WGA Validation isn't required to install updates through Windows Updates currently.

     

    I would suggest contacting Windows Update support via www.support.microsoft.com for investigation of the failure to install problem - as the WGA Validatoin (0xC004D401) is resolved it seems (however if it reoccurrs please let me know).

     

    -phil

    Thursday, August 30, 2007 1:30 AM