Windows 7 became not genuine recently

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  Hello midas.wang,
  
    Your Windows 7 is Genuine and I do not see anything in the Diagnostic Report that could cause a Windows Non-Genuine message. 
  
    However, I do see you have a Trial version of Office installed. When a Trial version of Office ends, it will start showing a Non-Genuine message when you open up an Office programn. 
  
    Where are you seeing the Non-Genuine messaging?  Is it when you open a Office program (Word, Excel so on)?
  
  Thank you,
  Darin MS

  Thursday, March 4, 2010 10:46 PM
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  Hi Darin,
  
  I guess that the problem could be caused by Vistalizator.exe because I saw some other thread are discussing similar problem. I just used the program to switch language to English and now I switched the language back to traditional Chinese but the non-genuine dialog also appears randomly. So, is there any solution to solve this problem?
  
  Thanks,
  Midas

  Friday, March 5, 2010 1:34 PM
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  Hi Midas,
  
    I am researching your Diagnostic with my Devs.  I should be able to provide more information later, but for now, if you think the Vistalizator.exe could be to blame, you may want to try uninstalling it to see if the Non-genuine error goes away.
  
  Thank you,
  Darin MS

  Friday, March 5, 2010 8:24 PM
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  Hi Darin,
  
  The Vistalizator.exe is a stand-alone program so it can be deleted directly to uninstalling. And there is a file "windows6.1-kb972813-x86-en-us_22ee3397a02372681b375ddabf6ffa33662fd500.exe" may be called language pack is necessary for switching windows language to English. Probably the language pack contains some thing causes Windows became non-genuine.
  
  Thanks,
  Midas

  Saturday, March 6, 2010 1:34 AM
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  Since Vistalizator is a program that allows installing language packs (MUI) even on Windows versions which don't support that (only Ultimate offers this support, normally), it's well possible that it tricks the language pack into thinking your version is Ultimate. A side effect of this trick could be that WGA/WAT now also are thinking it's Ultimate (occasionally) and can't combine that with your Home Premium key.

  ---

  "I think there is a world market for maybe five computers.” (Thomas J. Watson, Sr.)

  Saturday, March 6, 2010 12:32 PM
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  Thanks for your reply. I turned off system protection already, there is no chance to restore disk to previous status. Is there any solution to make the non-genuine dialog disappear?

  Monday, March 8, 2010 1:36 PM
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  Remove vistalizator.
  remove the wat update KB971033
  Run sfc /scannow
  reboot
  go to www.microsoft.com/genuine and run validation for windows and office. (this will reinstall the update via activeX)
  Run mgadiag again and post the results.
  

  Wednesday, March 10, 2010 12:35 AM
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  Hello everyone,
  
  My laptop has same symptoms. I bought it week ago and did install vistalizer also...
  
  Now it keeps telling me that Windows is not genuine.
  
  I would want to keep this language  tool...
  

  Thursday, March 11, 2010 3:07 AM
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  You should really start your own thread for your specific problem, run the MGAdiag and post the results in a new thread.
  
  go.microsoft.com/fwlink/?linkid=52012

  Friday, March 12, 2010 1:32 AM
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  me, too.
  

  Friday, March 12, 2010 8:36 AM
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  If you want to keep vistalizator then email the support line. I emailed him and recieved a respose that he is working on a fix. It is his responsibility to insure his product works as designed.

  Friday, March 12, 2010 1:27 PM
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  Hello all,
  
    I have a bit of information to add to the discussion.
  
    When you install the WAT Update (KB971033), before it checks if there are any Activation hacks installed, it first checks a number of windows system files that are needed for WATs to be able to check for installed hacks and that also allow Windows the ability to Validate.
  
    The check that WAT does involves comparing the Hash (think fingerprint) of the file to a listing for that file in the System Catalog. Since if a file is modified in any way, it's Hash will change, if the comparison doesn't match, WAT knows that one or more of the windows system files have been modified (this is known as a Tamper).
  
    At that point, WAT will attempt to repair the files. If the repair operation is unsuccessful, WAT will not proceed with any further checks because the nessacary files are assumed to be compromised and can not be trusted to return correct data. WAT will then mark Windows as Non-Genuine.  However, this Non-Genuine state is different then normal Non-Genuine behavior.  In this case, the only thing that will happen is that a Non-Genuine Windows will appear every so often.  NOTE: the user will not see the normal Non-Genuine black background (if a black background is seen then the issue is either not a Tamper or is a Tamper plus some other non-genuine issue)
  
    In midas.wang's Diagnostic Report we see the line "HrOffline: 0x8004FE21" means that the WAT Update has found System Files that have ben modified in some way. (A Tamper has been found) 
  
    One importent thing to understand is that when WAT check these system files, it also checks the MUI versions of these system files, as well.
  
    Now I am not very experienced with MUI files or with this Vistalizator program, but if that Vistalizator is modifing (or possibly even just adding) MUI files, then it is most likely the cause of this Non-Genuine issue. 
  
   The problem is that even if you remove the Vistalizator, WAT still sees the Modified or Added MUI files.  If it's possible, I recommend using the Vistalizator to remove any MUI files that have been added by the Vistalizator and if the Vistalizator modified any MUI files, see if there is any function in the program to restore the MUI files back to normal.
  
    Once you have done this, go to http://microsoft.com/genuine and click the Validate Windows button.  This will force WAT to re-run.  If you were successful in getting Vistalizator to restore Windows to it's proper, unmodified MUI files, WAT should no longer detect Modified Files and should set your Windows back to Genuine. 
  
   If you were unsuccessful in getting Windows's MUI file back to normal, there really isn't any way for me to help since I don't know what Vistalizator has done.  At that point, the only thing I can recommend is to reinstall.
  
  Hope this was helpful,
  Darin MS 
  

  • Marked as answer by Darin Smith MS Friday, March 12, 2010 9:15 PM

  Friday, March 12, 2010 9:08 PM
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  thanks for your great work!

  Monday, March 15, 2010 2:26 PM
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  The language pack is removed by Vistalizator.exe but I still got HrOffline: 0x8004FE21. I think the tampering is from windows6.1-kb972813-x86-en-us_22ee3397a02372681b375ddabf6ffa33662fd500.exe and it is un-recoverable :(

  Thursday, March 18, 2010 1:19 AM
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  I still get that same 0x8004fe21 message. I haven`t done anything for it since I am thinking it`s not actually so harmful. I am thinking some how that there must be some second/last warning before my system will fall down forever. Someone said that it`s not actual genuine problem since my screen is not black...

  
  

  
  

  What are you thinking midas.wang ?

  
  

  Do you feel it`s necessary to format disk and re install whole ____ ?

  
  

  
  

  
  

  I have customized my windows with so many programs and made user accounts and everything so I am not at all willing to re install. 

  
  

  
  

  -Looking forward to update from Vistalizator-

  Thursday, March 18, 2010 3:56 AM
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  I am thinking about some ways to recover the invalid files like repairing by windows 7 CD or using file open monitoring tool to see what files are opened by MGADiag.exe. I don't want to re-install windows 7, neither. Maybe Vistalizator will provide solution someday!

  Saturday, March 20, 2010 1:45 AM
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  KB972813 contains lots of files. I think re-installation might be the only way to solve this issue :(

  Sunday, March 21, 2010 2:57 PM
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  With as much time and frustration as you have invested in this, maybe you are right. I doubt that the update itself caused the problem but the combination of it and Vistalizator may have caused too much damage to easily fix.

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  MGAdiag can be found here go.microsoft.com/fwlink/?linkid=52012 What does your COA look like? http://www.microsoft.com/howtotell/content.aspx?displaylang=en&pg=coa

  Sunday, March 21, 2010 3:08 PM
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  I just had a similar problem.

  Left the compy off for a while, the battery died on it.

  Finally today plugged it back in, and it took FOREVER to boot up.

  Then gave me the "not verified" notice in the corner. This is a HP upgraded from Vista.

   

  Ran the support tool, and then the screen went black and I had to type in my code again.

   

  Now my screen is black and files are all askew, but i can move that. I rarely let mine go online though. I dont use wireless for work and am on a specific IP for work with it. Maybe that has something to do with it...

  I havent installed anything on the computer in the last month, and all of a sudden, like a timer goes off, and it dies... I dunno... Sounds like another Fishy Microsoft issue to me...

   

  How I love my Mac... 

  Sunday, March 21, 2010 7:52 PM
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  E R G, post a diagnostic in your own thread. The link is in my signature.

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  Download and run MGAdiag and paste the results in your thread go.microsoft.com/fwlink/?linkid=52012

  Sunday, March 21, 2010 11:22 PM
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  hey,

  did somebody found any solution?

  maybe vistalizato 2.31b?

  Sunday, March 28, 2010 10:53 PM
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  hey,

  did somebody found any solution?

  maybe vistalizato 2.31b?

  Sunday, March 28, 2010 10:53 PM
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  This program comes from the languae packs you installed by using Vistalizor. so basiclly you don't need to re-install windows 7.  I had the same problem. but it was worked out simply. Just change the language pack (express) into the original one (internal). Maybe vistalizor users have to wait until froggie provides the solution. 

   

  Sunday, April 18, 2010 7:25 AM
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  This was done but the symptom is still. According to previous articles,  it could be some system files with different version are installed into my home premium version of win7.

  Monday, April 19, 2010 2:38 AM
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  Whether or not Office is Genuine has nothing to do with WGA with Windows itself, right?
  

  Hello midas.wang,
  
    Your Windows 7 is Genuine and I do not see anything in the Diagnostic Report that could cause a Windows Non-Genuine message. 
  
    However, I do see you have a Trial version of Office installed. When a Trial version of Office ends, it will start showing a Non-Genuine message when you open up an Office programn. 
  
    Where are you seeing the Non-Genuine messaging?  Is it when you open a Office program (Word, Excel so on)?
  
  Thank you,
  Darin MS

  
  

  Monday, April 19, 2010 12:43 PM
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  Hi,

  I have the same problem. My Windows 7 was activated already and it runs okay but suddenly pops a notice that it is not genuine. what will I do to solve this.

  Thanks,

  here's my diagnostic report:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE22
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-2FM23-WMJJD-QMHD8
  Windows Product Key Hash: Zp4ncVcog40pgcvG0af4xbSQMPE=
  Windows Product ID: 00359-312-0818891-85292
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7600.2.00010300.0.0.003
  ID: {13B1C9CD-3142-4344-868D-E5E8508FA06B}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000000
  Build lab: 7600.win7_gdr.100226-1909
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{13B1C9CD-3142-4344-868D-E5E8508FA06B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QMHD8</PKey><PID>00359-312-0818891-85292</PID><PIDType>5</PIDType><SID>S-1-5-21-978811091-1248628426-3272458401</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0411   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090522000000.000000+000</Date></BIOS><HWID>A8B93607018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7600.16385
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00170-312-081889-00-1033-7600.0000-1602010
  Installation ID: 011036444265822904307725711186925730854012165683744352
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: QMHD8
  License Status: Licensed
  Remaining Windows rearm count: 3
  Trusted time: 9/16/2010 10:21:36 AM
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE22
  HrOnline: N/A
  HealthStatus: 0x0000000000000400
  Event Time Stamp: 9:14:2010 15:37
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
  
  
  HWID Data-->
  HWID Hash Current: NAAAAAIABAABAAEAAAACAAAAAQABAAEAnJ8IfENGqBgeHVr/qnZI5Jyf2KFe8b0g8CBGyg==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            A_M_I_        OEMAPIC
    FACP            A_M_I_        OEMFACP
    HPET            A_M_I_        OEMHPET
    MCFG            A_M_I_        OEMMCFG
    OEMB            A_M_I_        AMI_OEM
    GSCI            A_M_I_        GMCHSCI
  
  
  

  Thursday, September 16, 2010 2:44 AM
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  "irvinecorp" wrote in message news:bc4c65f0-edce-4877-857d-c8592cee16c7...

  Hi,

  I have the same problem. My Windows 7 was activated already and it runs okay but suddenly pops a notice that it is not genuine. what will I do to solve this.

  Thanks,

  here's my diagnostic report:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE22
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-2FM23-WMJJD-QMHD8
  Windows Product Key Hash: Zp4ncVcog40pgcvG0af4xbSQMPE=
  Windows Product ID: 00359-312-0818891-85292
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7600.2.00010300.0.0.003
  
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE22
  HrOnline: N/A
  HealthStatus: 0x0000000000000400
  Event Time Stamp: 9:14:2010 15:37
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
  
  

  
  

  Please repost this in your OWN, NEW thread

   

  
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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Thursday, September 16, 2010 7:13 AM

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