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  • Question

  • i have the same problem and I too am computer illiterate. Please help. 
    • Split by Stephen Holm Monday, November 17, 2008 8:58 PM Splitting the post.
    Monday, November 17, 2008 11:51 AM

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  • Hello Dan,


        First I wanted to let you know we split you post. This will allow us to focus more attention on what you are experiencing vs. having multiple posts located in one thread.  Next. we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue or error messages, or codes. Error codes can be found in the lower left hand corner of most Genuine Advantage web-pages when an error is encountered.

        By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows Vista is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=b5c507e5-3522-40de-a2f4-97d82b39cc47&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Genuine Advantage forums. We look forward to working with you.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    Monday, November 17, 2008 9:01 PM
  • Thank You but the problem is solved, spyware and/or malware was the problem.
    Monday, November 17, 2008 10:45 PM
  • Dan,

    Thank you for the feedback. I would like to provide you with some information should you ever experience this again in the future. 

    Please call our PC Safety line at 1-866-PCSAFETY or 1 (866) 727-2338.  This phone number is for virus and other security-related support free of charge. It is available 24 hours a day for the U.S. and Canada.

    Detailed information including selecting various regions for support can be located at:

    http://support.microsoft.com/common/international.aspx?rdpath=4

    PC Safety & Security Websites

    Cleaning a Compromised System:

    http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx

    KB129972 - Computer viruses: description, prevention, and recovery

    http://support.microsoft.com/kb/129972/en-us

    Windows Update:

    http://www.update.microsoft.com/

     Microsoft Security Central: 

    http://www.microsoft.com/security/default.mspx .  

    Windows Live OneCare:

     http://www.onecare.com/  

    Windows Live OneCare Safety Scanner:

    http://safety.live.com

    Microsoft Security Response Center (MSRC):

    http://blogs.technet.com/msrc/default.aspx  

    Microsoft Security at Home:

    http://www.microsoft.com/protect/default.mspx

    Security Guidance Center:

    http://www.microsoft.com/smallbusiness/support/computer-security-overview.aspx - BulletinsAndAlerts

    PC Safety and Security is important. The best way for eradicating malware infections is to re-image your computer. It may provide you with a better peace of mind overall. Please take the time and review the websites. There is a wealth of information for protecting families while using the computer. Thank you again for contacting the Genuine Advantage forums.



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, November 17, 2008 11:12 PM
    Monday, November 17, 2008 11:12 PM