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Error 80004005 and Product Key Update Problems RRS feed

  • Question

  • Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23848
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {1602B36C-5F75-4EF2-A76A-C761E1F2A6B9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Small Business Edition 2003 - 120
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1602B36C-5F75-4EF2-A76A-C761E1F2A6B9}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76487-640-8365391-23848</PID><PIDType>1</PIDType><SID>S-1-5-21-2668062722-2217043898-3904973008</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D820                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="4"/><Date>20080604000000.000000+000</Date></BIOS><HWID>ADC13F07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Latitude D820</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>120</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>7678FF7F1E87F1E</Val><Hash>U9YCmeJAuDHfoRuMOiBd1gFQS4w=</Hash><Pid>70160-OEM-5691124-91330</Pid><PidType>6</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 4000:Dell Inc|4000:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A



    Hey there.  Updated today and failed validation.  Couple of issues though.  1st is that there is a product key on the bottom of this dell laptop, but unfortunately one of the characters is missing.  Secondly, I have an unused XP Pro reinstall disk that is service pack 2, but it differs from this laptop.  Can't find the original CD for this one yet.  Still looking.  Using the new disk, I am getting an error with the update.  Dell says call microsoft for the key, microsoft says call Dell.  Fun fun.  Microsoft chat support is terrible!  Twice today they cut me off while I was typing and ended our session.  Anyway, this laptop has been to the shop many times.  I am hoping we can either use the product key on the bottom or this older (service pack 2) disc to get going again.  Thanks.

    Friday, March 20, 2009 9:47 PM

Answers

  • Hello Oschultz,


    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I would like to add additional information to what Dan has provided :-).  We understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. Below I have extracted a portion of the MGA results to share. 

    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23848
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro



    As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.   Oschultz if this is a corporate system please ask your systems administrator to logon to the eOpen site (
    https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK. If this computer is not a corporate system please uninstall the current Windows XP Professional. Currently it appears you are a home user?



    You have a few options available. First you should have been given the option to "Get Genuine" when you failed Windows XP validation. Here you may purchase a Windows XP from Microsoft and become genuine. Next contact Dell Technical Support and explain your situation regarding the damaged COA. Technically Dell would be responsible because the COA is an OEM-SLP Windows installation. Please contact Dell @ (800) 474-6836 or by their website.  Since the telephone number and websites are not maintained by Microsoft we cannot make any warranty as to their validity.

    Contact HP 

    Worldwide

    http://welcome.hp.com/country/us/en/wwcontact_us.html

    Support for HP products (United States only)

    http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1

    HP and Compaq Desktop PCs –Obtaining a Recovery CD or DVD set

     

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

    Also you may try to contact the Microsoft Supplemental Team and ask how you may replace Microsoft Software.

    See the following Knowledge Base (KB) article:

    KB326246 - How to replace Microsoft software or hardware, order service packs and product upgrades, and replace product manuals

    http://support.microsoft.com/default.aspx/kb/326246



    Hopefully this will provide you with additional information.


    Take care,

    Stephen



    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, March 20, 2009 10:47 PM
    Friday, March 20, 2009 10:45 PM

All replies

  • Oschultz,

    I don't think MS Product Keys use letter "I", letter "O", numeral "0", or numeral "1", so it looks like you're down to 24 letters and 8 numerals.   I have not seen anyone post that there is a limit on how many tims you can run the PK updater, so let 'er rip!  :-) LOL

    If your Dell Latitude D820 shows a blue bar with www.dell.com at the top of the screen right after the Dell logo fades and right before the Microsoft logo comes up, it might still have the hidden partition that has Dell PC Restore by Symantec.  If so, you can press CTRL + F11 when the blue bar is displayed to enter Dell PC Restore.  Back up before, though, because PC Restore nukes the C: partition and all your files.

    The XP Pro CD you have will only work to do a repair reinstallation if (a) it is a systembuilder/OEM/small manufacturer CD, AND (b) if you make a new working CD with SP3 slipstreamed into it.  If not an OEM CD you get the "Product Key is Not Valid for this system" error, and if not slipstreamed up to SP3 you'll get this "Setup cannot continue because the version of Windows on your computer is newer than the version on the CD" error.

    Here's the link to contact Dell to order a replacement OS CD:  http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1

    BTW the 0X80004005 error means the Updater can't contact MS servers...check firewall, AV, and other protective programs t make sure the Updater is given full access to the internet.



    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, March 20, 2009 10:12 PM
  • Hello Oschultz,


    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I would like to add additional information to what Dan has provided :-).  We understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. Below I have extracted a portion of the MGA results to share. 

    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23848
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro



    As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.   Oschultz if this is a corporate system please ask your systems administrator to logon to the eOpen site (
    https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK. If this computer is not a corporate system please uninstall the current Windows XP Professional. Currently it appears you are a home user?



    You have a few options available. First you should have been given the option to "Get Genuine" when you failed Windows XP validation. Here you may purchase a Windows XP from Microsoft and become genuine. Next contact Dell Technical Support and explain your situation regarding the damaged COA. Technically Dell would be responsible because the COA is an OEM-SLP Windows installation. Please contact Dell @ (800) 474-6836 or by their website.  Since the telephone number and websites are not maintained by Microsoft we cannot make any warranty as to their validity.

    Contact HP 

    Worldwide

    http://welcome.hp.com/country/us/en/wwcontact_us.html

    Support for HP products (United States only)

    http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1

    HP and Compaq Desktop PCs –Obtaining a Recovery CD or DVD set

     

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

    Also you may try to contact the Microsoft Supplemental Team and ask how you may replace Microsoft Software.

    See the following Knowledge Base (KB) article:

    KB326246 - How to replace Microsoft software or hardware, order service packs and product upgrades, and replace product manuals

    http://support.microsoft.com/default.aspx/kb/326246



    Hopefully this will provide you with additional information.


    Take care,

    Stephen



    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, March 20, 2009 10:47 PM
    Friday, March 20, 2009 10:45 PM