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how to resolve this Office Software issue? RRS feed

  • Question

  • Hello,

    here there is the WGA Diagnostic Log from MGADiag.

    Could you please asdvise how to resolve this Office Software issue?

    Best,
    vanmash

    EDIT: new log file.

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-9F6TR-J26GM-YTKKD
    Windows Product Key Hash: dTcDwhlX33aMfV2pAlp+lk/+oCg=
    Windows Product ID: 55864-OEM-2211906-00117
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {503CDA71-8CF2-423D-9CD6-68AAD7FA4C29}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{503CDA71-8CF2-423D-9CD6-68AAD7FA4C29}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YTKKD</PKey><PID>55864-OEM-2211906-00117</PID><PIDType>2</PIDType><SID>S-1-5-21-1659004503-1935655697-1060284298</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>LIFEBOOK E2010</Model></SYSTEM><BIOS><Manufacturer>Phoenix/FUJITSU</Manufacturer><Version>Version 1.26 </Version><SMBIOSVersion major="2" minor="3"/><Date>20040301000000.000000+000</Date><SLPBIOS> FUJITSU SIEMENS, FSC SYSTEM, FSC SERVER, FUJITSU SIEMENS</SLPBIOS></BIOS><HWID>78933507018400E2</HWID><UserLCID>0415</UserLCID><SystemLCID>0415</SystemLCID><TimeZone>Środkowoeuropejski czas stand.(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    Sunday, April 12, 2009 3:01 PM

Answers

  • Hello Vanmash,

    Based from your MGA Diagnostic results I did not see any versions of Microsoft Office installed.  So there does not appear to be any problem.


    Thank you,

    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, April 13, 2009 8:32 PM
    Monday, April 13, 2009 8:32 PM