Answered by:
Error 0XC004F050

Question
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Hi, I have been getting this error message for days now. I installed a program on Monday of this week and ever since then the computer tells me that my access code is not correct. I have tried a few of the steps you have listed on the site (slui_3, slui_4, etc.) and nothing seems to work. My access code is the same it has always been, this is a new computer that I purchased about a year ago. Any help would be greatly appreciated.
Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0xc004c4a8
Cached Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
CSVLK Server: N/A
CSVLK PID: N/A
ID: {B78BBC10-84A8-4967-90E7-8BC294D182AA}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.071009-1548
TTS Error:
Validation Diagnostic:
Resolution Status: N/ANotifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B78BBC10-84A8-4967-90E7-8BC294D182AA}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3061792406-3346337372-3676379582</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20070402000000.000000+000</Date></BIOS><HWID>82333507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M07 </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>9C811FC58997DAE</Val><Hash>gFWTlAD1dqYTrGbVW5w10+TD84c=</Hash><Pid>81602-OEM-6872793-67872</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Saturday, December 22, 2007 1:26 AM
Answers
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Hi Samantha_101,
There is a Support Doc: "You may be prompted to activate Windows Vista on a computer on which Windows Vista was already activated by a Volume License or OEM installation" at http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573 That I beleive is specific to your issue. Please follow the resolution portion of the doc.
The that does not resolve your issue, please follow the steps below. If the first set of steps does not resolve, move on to the next set of steps.
----------------------------------------------------------------------------------------
Step set #1
(If you access to the start button)
1) Click the Start button
2) Type cmd in the Start Search field
3) At the top the Start window, you will see cmd.exe
4) Right Click cmd.exe and select Run as Administrator
5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
6) Hit the Enter key
7) Reboot 2 times
(If you Do Not access to the start button)
1) Click the option Access computer with reduced functionality
2) A Browser will open, type: %windir%\system32 into the address field
3) Find the file cmd.exe
4) Right Click on the cmd.exe and select Run as Administrator
5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
6) Hit the Enter key
7) Reboot 2 times
-------------------------------------------------------------------------------------------
Step set #2
(If you access to the start button)
1) Click the Start button
2) Type: slui.exe 3 and hit the Enter key
3) Type in the Product key from the sticker on your computer
4) Click the Next button.
5) You will be asked if want to Activate, click ok
6) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)
7) Click the Start button
8) Type: slui.exe 4 and hit the Enter key
9) Select your location in the drop down menu and click the Next button
10) The next screen provides the number to call to Activate by Phone
NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Automated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.
Once completed, you may need to reboot twice.
(If you Do Not access to the start button)
1) Click the option 'Run with reduced functionality'
2) A internet Browser should come up, type: %windir%\system32\cmd.exe in the browser address bar
3) A window with a black background will come up
4) Type: slui.exe 3 and hit the Enter key
5) Type in the Product key from the sticker on your computer
6) Click the Next button.
7) You will be asked if want to Activate, click ok
8) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 9)
9) Return to the window with the black background
10) Type: slui.exe 4 and hit the Enter key
11) Select your location in the drop down menu and click the Next button
12) The next screen provides the number to call to Activate by Phone
NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Atomated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.
Once completed, you may need to reboot twice.
----------------------------------------------------------------------------------------
Step set #3
1) Open Internet Browser
2) Type %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select Run as Administrator
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Reboot Twice
12) You may be required to Re-Activate. Use the Activate by Phone method outlined below
Activate by Phone steps:
a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.
b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enterand follow steps to Activate over the Phone.
NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.Thank you,
Darin Smith
WGA Forum Manager
Thursday, December 27, 2007 8:23 PM -
Step set #3 did the trick. Thank you so much for your help!
Saturday, December 29, 2007 11:02 PM
All replies
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Hi Samantha_101,
There is a Support Doc: "You may be prompted to activate Windows Vista on a computer on which Windows Vista was already activated by a Volume License or OEM installation" at http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573 That I beleive is specific to your issue. Please follow the resolution portion of the doc.
The that does not resolve your issue, please follow the steps below. If the first set of steps does not resolve, move on to the next set of steps.
----------------------------------------------------------------------------------------
Step set #1
(If you access to the start button)
1) Click the Start button
2) Type cmd in the Start Search field
3) At the top the Start window, you will see cmd.exe
4) Right Click cmd.exe and select Run as Administrator
5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
6) Hit the Enter key
7) Reboot 2 times
(If you Do Not access to the start button)
1) Click the option Access computer with reduced functionality
2) A Browser will open, type: %windir%\system32 into the address field
3) Find the file cmd.exe
4) Right Click on the cmd.exe and select Run as Administrator
5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
6) Hit the Enter key
7) Reboot 2 times
-------------------------------------------------------------------------------------------
Step set #2
(If you access to the start button)
1) Click the Start button
2) Type: slui.exe 3 and hit the Enter key
3) Type in the Product key from the sticker on your computer
4) Click the Next button.
5) You will be asked if want to Activate, click ok
6) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)
7) Click the Start button
8) Type: slui.exe 4 and hit the Enter key
9) Select your location in the drop down menu and click the Next button
10) The next screen provides the number to call to Activate by Phone
NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Automated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.
Once completed, you may need to reboot twice.
(If you Do Not access to the start button)
1) Click the option 'Run with reduced functionality'
2) A internet Browser should come up, type: %windir%\system32\cmd.exe in the browser address bar
3) A window with a black background will come up
4) Type: slui.exe 3 and hit the Enter key
5) Type in the Product key from the sticker on your computer
6) Click the Next button.
7) You will be asked if want to Activate, click ok
8) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 9)
9) Return to the window with the black background
10) Type: slui.exe 4 and hit the Enter key
11) Select your location in the drop down menu and click the Next button
12) The next screen provides the number to call to Activate by Phone
NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Atomated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.
Once completed, you may need to reboot twice.
----------------------------------------------------------------------------------------
Step set #3
1) Open Internet Browser
2) Type %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select Run as Administrator
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Reboot Twice
12) You may be required to Re-Activate. Use the Activate by Phone method outlined below
Activate by Phone steps:
a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.
b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enterand follow steps to Activate over the Phone.
NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.Thank you,
Darin Smith
WGA Forum Manager
Thursday, December 27, 2007 8:23 PM -
Step set #3 did the trick. Thank you so much for your help!
Saturday, December 29, 2007 11:02 PM