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    Hello recently my brother bought a copy of Microsoft Office Home and Student 2007 for his laptop. On the CD case it said that it was licensed for use on up to 3 personal computers. He managed to install it fine on his laptop which had vista and then I decided to install it on my computer (XP). I installed it fine, entering the Key inside the CD Case. I then downloaded all the security updates from the Microsoft website.

    However whenever I start up my computer a message comes up saying: Office Genuine Advantage has encountered an error and needs to close. We are sorry for the inconvenience.
    Then when I load up Microsoft Word it says this copy of Microsoft Office has not been activated etc.
    I clicked on the Office Logo in the top-left corner of the screen, went onto Word Options and when I clicked the activate button it says "This product has already been activated"

    I looked up the error message online and I clicked the MGA Diagnostic Tool and the report comes up on the first line saying Validation Status: Blocked VLK.
     Also below it shows my product key which doesn't match the product key inside the CD Case.

    Please help. :)
    Saturday, September 5, 2009 6:31 PM

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    Hello Cyberking1,

    Sketzii does have a nongenuine installation of XP Pro on his/her computer, but at the moment we don't know if s/he needs to purchase a WGA Kit.

    If Sketzii tells us there is a CoA on the computer for Windows, we may be able to have him/her run the PK Updater, or use a genuine hologrammed CD or recovery CD to put genuine Windows back onto the computer.

    If Sketzii has no CoA on the computer and does not have retail materials for Windows, then it would be likely that Sketzii would need to purchase a WGA Kit or other wise purchase a genuine Windows license to install on his/her computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, September 9, 2009 4:48 PM
    Sunday, September 6, 2009 6:24 PM

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    To help us troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool.  Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post.  Thank you!

    Carey Frisch
    Saturday, September 5, 2009 6:38 PM
    Moderator
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    Here you are: Diagnostic Report (1.9.0011.0): ----------------------------------------- WGA Data--> Validation Status: Blocked VLK Validation Code: 3 Cached Validation Code: N/A Windows Product Key: *****-*****-PWXPF-JPPYD-8XD2J Windows Product Key Hash: 6cKSA1pniF2rUeImodK5HX9q6a0= Windows Product ID: 55274-646-1051034-23375 Windows Product ID Type: 1 Windows License Type: Volume Windows OS version: 5.1.2600.2.00010100.3.0.pro ID: {9777284B-3178-482C-A7CB-DEA5E2DBA6FC}(3) Is Admin: Yes TestCab: 0x0 WGA Version: Registered, 1.9.9.1 Signed By: N/A, hr = 0x80004005 Product Name: N/A Architecture: N/A Build lab: N/A TTS Error: N/A Validation Diagnostic: 025D1FF3-230-1 Resolution Status: N/A WgaER Data--> ThreatID(s): N/A Version: N/A WGA Notifications Data--> Cached Result: 3 File Exists: Yes Version: 1.9.9.1 WgaTray.exe Signed By: N/A, hr = 0x80004005 WgaLogon.dll Signed By: N/A, hr = 0x80004005 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: 2.0.48.0 OGAExec.exe Signed By: Microsoft OGAAddin.dll Signed By: Microsoft OGA Data--> Office Status: 100 Genuine Microsoft Office Home and Student 2007 - 100 Genuine OGA Version: Registered, 2.0.48.0 Signed By: Microsoft Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: {9777284B-3178-482C-A7CB-DEA5E2DBA6FC}1.9.0011.05.1.2600.2.00010100.3.0.prox32*****-*****-*****-*****-8XD2J55274-646-1051034-233751S-1-5-21-1202660629-412668190-839522115AWARD_AWRDACPIPhoenix Technologies, LTD6.00 PG20051027000000.000000+000D8DD36170184A07708090409GMT Standard Time(GMT+00:00)02100100Microsoft Office Home and Student 2007123D4B80104FCB734KyXmrfuHqY9aiPRcZhUA5BKXisE=81602-922-0618015-685781 Licensing Data--> N/A HWID Data--> N/A OEM Activation 1.0 Data--> BIOS string matches: no Marker string from BIOS: N/A Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005 OEM Activation 2.0 Data--> N/A
    Saturday, September 5, 2009 6:52 PM
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    Please visit Genuine Microsoft Software and click on Validate Office.  Then report back with the results.
    Carey Frisch
    Saturday, September 5, 2009 8:22 PM
    Moderator
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    Hello Sketzii,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original key holder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, Microsoft may have blocked the key if it notices a pattern of misuse, i.e., more installations of XP using that key than authorized.

    Volume Product Keys are subject to Volume License Agreements, which can expire, causing a previously installation of XP one day to become nongenuine the next day.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therefore cannot be used as the primary or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation. 

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or another version or edition of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key printed on the CoA.

    5.  Windows XP purchased in retail packaging will have the CoA on the retail package box top, and will have the Product Key on a yellow-orange label affixed to the CD holder folder inside the box.

    Not sure what to look for?  Click here:  http://www.microsoft.com/howtotell/content.aspx?displaylang=en&pg=coa

    By the way, there is nothing wrong with your installation of Office H&S 2007, it is showing as a Genuine installation of a retail license, 100% Good to Go.

    Office Status: 100
    Genuine Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

    • Proposed as answer by Cyberking1 Sunday, September 6, 2009 11:07 AM
    Sunday, September 6, 2009 4:24 AM
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    The copy of the windows xp is not genuine copy. You need to purchase WGA kit. All the best.
    Sunday, September 6, 2009 11:08 AM
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    Hello Cyberking1,

    Sketzii does have a nongenuine installation of XP Pro on his/her computer, but at the moment we don't know if s/he needs to purchase a WGA Kit.

    If Sketzii tells us there is a CoA on the computer for Windows, we may be able to have him/her run the PK Updater, or use a genuine hologrammed CD or recovery CD to put genuine Windows back onto the computer.

    If Sketzii has no CoA on the computer and does not have retail materials for Windows, then it would be likely that Sketzii would need to purchase a WGA Kit or other wise purchase a genuine Windows license to install on his/her computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, September 9, 2009 4:48 PM
    Sunday, September 6, 2009 6:24 PM