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CRM 2013 online Custom lookup field disabled RRS feed

  • Question

  • I've have added two new lookup fields to the Account entity in online CRM 2013. The field makes a lookup to the User entity and the lookup is optional. 

    Both fields have been added to the Account form.

    The problem is that, when I (a System Administrator) open an Account, I can see and specify all fields including both lookup fields. 
    However, when anyone else (NOT System Administrators) open and edit an Account, the two lookup fields on the form are disabled. 
    They can't edit it. The ordinary lookup fields work fine, so it must be something to do with the new lookup fields.

    I have tried to find a solution in the forum's without any success.

    If anybody could help to shed some light on this issue, I'd be most appreciative!! :)
    Monday, March 17, 2014 7:20 PM

All replies

  • Have you applied Field Security to the new lookup fields (a property of the field itself) by mistake?

    Hope this helps.
    Adam Vero, Microsoft Certified Trainer | Microsoft Community Contributor 2011
    UK CRM Guru Blog


    • Edited by Adam Vero Monday, March 17, 2014 7:29 PM
    Monday, March 17, 2014 7:28 PM
  • This issue seems related to security role . Check the security role of user .

    Hope this helps. ----------------------------------------------------------------------- Santosh Bhagat If this post answers your question, please click "Mark As Answer" on the post and "Vote as Helpful"

    Tuesday, March 18, 2014 7:33 AM
  • Hi,

    Have a look at "add" and "add to" rights on account and user for the security roles that the user has.

    Regards



    Rickard Norström Developer CRM-Konsulterna
    http://www.crmkonsulterna.se
    Swedish Dynamics CRM Forum: http://www.crmforum.se
    My Blog: http://rickardnorstrom.blogspot.se

    Tuesday, March 18, 2014 7:43 AM
  • I think Rickard means "Append" (on Account) and "Append To" (on User), in the English version of the UI (I suspect this term does not translate accurately in Swedish).

    He still gets an upvote from me for spotting what may be the obvious answer...


    Hope this helps.
    Adam Vero, Microsoft Certified Trainer | Microsoft Community Contributor 2011
    UK CRM Guru Blog

    Tuesday, March 18, 2014 9:56 AM