CRM Outlook plugin issue - causing outlook to misbehave RRS feed

  • Question

  • Hi,

    I am having a problem with Dynamics CRM 4.0 plugin for outlook with some of my users. When I enable the outlook plugin for these users, outlook memory usage shoots up, it doesnt shut down cleanly (I literally have to kill it), and most annoying of all the outlook screen flickers. When i disable the plugin, outlook behaves as normal. The only thing different about these users is their inboxes are bigger than other users. I looked at this knowledgebase article http://support.microsoft.com/kb/916566, which is actually for CRM 3.0 and used the specified Method 2 (Disable the e-mail auto-tagging feature for all Microsoft Dynamics CRM users), still no difference. The backend is CRM-live and i have applied the latest updates to the CRM client for outlook. Running diagnostics on the client doesnt come up with anything either.

    Suggestions would be greatly appreciated.



    • Moved by Donna EdwardsMVP Tuesday, May 18, 2010 5:23 PM (From:CRM)
    • Moved by Xiaopeng Wu Tuesday, March 8, 2011 10:40 PM Forum consolidation (From:CRM Online)
    Monday, May 3, 2010 3:09 PM


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