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Not genuine Windows 7 ? RRS feed

  • Question

  • Hi you intelligent people, I have the problem of windows suddenly saying my version is not genuine, it is as I bought it in 2010 as an upgrade from XP! I still have the receipt email. Anyway here is the diagnostic report so can someone please tell me what I should do next.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-K3Q3W-3R92W-4QBMV
    Windows Product Key Hash: XGvK50Ie6ZFsuZraksjyuex918g=
    Windows Product ID: 00426-104-1545006-85756
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {8F405479-36CD-4F38-BCBC-A21547A5AE63}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8F405479-36CD-4F38-BCBC-A21547A5AE63}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4QBMV</PKey><PID>00426-104-1545006-85756</PID><PIDType>5</PIDType><SID>S-1-5-21-1777180715-1031059326-864514002</SID><SYSTEM><Manufacturer>Alienware</Manufacturer><Model>M17x</Model></SYSTEM><BIOS><Manufacturer>Alienware</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="6"/><Date>20110117000000.000000+000</Date></BIOS><HWID>6CCF3507018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ALWARE</OEMID><OEMTableID>ALIENWRE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-104-154500-01-1033-7601.0000-1572014
    Installation ID: 000412682992532823262633874283905445651350289550015770
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 4QBMV
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 06/06/2014 06:26:22

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 6:6:2014 06:09
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: NAAAAAIAAgABAAEAAQACAAAAAgABAAEAln3IDRU/NCieuyI5xN1oYHf2Yj2yhTjn9GZ2Vg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PTLTD APIC  
      FACP INTEL CRESTLNE
      HPET INTEL CRESTLNE
      BOOT PTLTD $SBFTBL$
      MCFG INTEL CRESTLNE
      OSFR DELL   DELL    
      SLIC ALWARE ALIENWRE
      SSDT PmRef CpuPm
      SSDT PmRef CpuPm
      SSDT PmRef CpuPm

    Friday, June 6, 2014 4:39 AM

Answers

  • Hi Noel,

    Unfortunately I did this and my computer would not re-boot after I did this, Windows tried to solve the issue but couldn't, I have had to use an old hard drive to be able to use the computer again. I would suggest that others do not try this to fix their machines. I will just have to re-format the hard drive and install Windows 7 again and see what happens.

    Wednesday, June 11, 2014 12:43 PM

All replies


  • This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  

    Installing the Intel Rapid Storage Drivers

    try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

    (you want the iata_enu.exe download)

    Once complete, please reboot twice, then post another MGADiag report.   


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, June 6, 2014 10:32 AM
    Moderator
  • Hi Noel,

    Unfortunately I did this and my computer would not re-boot after I did this, Windows tried to solve the issue but couldn't, I have had to use an old hard drive to be able to use the computer again. I would suggest that others do not try this to fix their machines. I will just have to re-format the hard drive and install Windows 7 again and see what happens.

    Wednesday, June 11, 2014 12:43 PM
  • Of the 400or so people this fix has been suggested to, you are the first that we've heard of to have that outcome - 75%+ of the others, it solves the problems, and most of the rest are solved by an alternative fix.

    There must be something very peculiar with your system. - Do you have any idea what it may be?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, June 11, 2014 7:55 PM
    Moderator
  • Hi, There's nothing special about the computer, it's an Alienware M17, I run Windows 7 and XP in Virtual mode. The computer is mainly used for CAD, StopZilla is the main anti malware software, and I also use stopzill optimizer. The computer does use facial recognition to log on.

    All was fine until I tried to update windows 7 when it said updates were switched off, then I started to get the pop up window saying windows was not genuine, The computer was running fine apart from I couldn't update it and the pop up window would show up every now and then.

    after I ran iata_enu.exe and rebooted the computer would just hang on the window logo with no hard drive activity.

    Fortunately I have all my files backed up.

    Thursday, June 12, 2014 6:25 AM
  • I am not a fan of registry cleaners - and Stopzilla Optimizer is on of that ilk. I would not be surprised if that has had something to do with your current problems.

    Have you managed to get the machine to start OK now? - how long did you leave it before forcing the shutdown?

    How is it behaving?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, June 12, 2014 3:48 PM
    Moderator
  • All is working fine at the moment (except some of the alienware custom buttons/software but that is down to not installing the standard drivers etc), I'm still using Stopzilla. I left the computer running for over 3 hours to see if it eventually would boot up but it didn't, the hard drive activity would stop after about 10 seconds on the windows logo splash screen.

    I have run the diagnostic again for you to compare with the one above so you might be able to see what was wrong between this set up that is working and when it wasn't.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-K3Q3W-3R92W-4QBMV
    Windows Product Key Hash: XGvK50Ie6ZFsuZraksjyuex918g=
    Windows Product ID: 00426-104-1545006-85756
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {C6647A10-7566-4C80-9AB5-74DA80D967F2}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C6647A10-7566-4C80-9AB5-74DA80D967F2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4QBMV</PKey><PID>00426-104-1545006-85756</PID><PIDType>5</PIDType><SID>S-1-5-21-1777180715-1031059326-864514002</SID><SYSTEM><Manufacturer>Alienware</Manufacturer><Model>M17x</Model></SYSTEM><BIOS><Manufacturer>Alienware</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="6"/><Date>20110117000000.000000+000</Date></BIOS><HWID>DFF73907018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ALWARE</OEMID><OEMTableID>ALIENWRE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-104-154500-01-1033-7600.0000-3542010
    Installation ID: 005924381893289010906300740734039275667646338485620506
    Processor Certificate URL:
    Machine Certificate URL:
    Use License URL:
    Product Key Certificate URL:
    Partial Product Key: 4QBMV
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 12/06/2014 19:57:06

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:10:2014 18:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAIAAgABAAEAAQACAAAAAgABAAEAln3IDRU/NCgiOZ67YN5oYHf2Yj2yhTjn9GZ2Vg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      OSFR   DELL    DELL   
      SLIC   ALWARE  ALIENWRE
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm


    I had to remove the URL links as it wouldn't let me post with them on
    • Edited by Getsis Thursday, June 12, 2014 6:30 PM
    Thursday, June 12, 2014 6:01 PM
  • The report looks fine now - about the only thing that I can think of that may have caused this is because there was a conflict between the already-installed HD drivers and the ones I suggested that you install.

    Interesting that you have a Retail license for Windows 7 Ultimate, while your machine appears to be licensed also for Windows 7.

    What type of License is it? - a Full Retail License, a Retail upgrade License, or an Anytime Upgrade license? (i.e.  did you get disks with it, or not? - where did you get it from?)

    So far as I can see from the reports, there's no reason why the suggestion should have given the results it did, unless there were also other problems present.

    To recover, did you do a clean install, a recovery from an image, or a repair install?

    I'd really like to find out what caused this, as it would impact how I approach this problem in the future.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, June 12, 2014 8:22 PM
    Moderator
  • The computer came with Windows 7 home installed (retail), I upgraded this over the internet to Ultimate (bought from Microsofts website). Before I upgraded I did a system backup (in 2010) this is what I used to get back to the original installation (after formatting the hard drive) I then used the installation disc I made after the first installation of Ultimate to upgrade the computer once again. I have manually installed most of my CAD software and other utility software etc onto this clean installation. All working great so far.

    Before the problem occurred I had not installed any new software only upgrades to existing software and drivers, I did however get a message from Stopzilla about a month ago it had put two files into quarantine. I didn't recognise the file names so just left them in there.


    I did say in the earlier post I upgraded from XP this was wrong I needed XP to run some software I had and that is why I needed Ultimate to be able to run XP along side Windows 7.
    • Edited by Getsis Friday, June 13, 2014 5:50 AM
    Friday, June 13, 2014 5:47 AM
  • (You can run XP Mode in Windows 7 Pro as well :) )

    From what I can see on Dell's site, the driver is the correct one - the worst I would have expected would be an error message statin either' does not meet minimum requirements' or one saying that the drivers you were installing were older than those already installed.

    Thanks for the extra detail, and good luck with the new build!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, June 13, 2014 3:39 PM
    Moderator