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off topic - Some has hacked into my hotmail account! RRS feed

  • General discussion

  • this is urgent. Someone has hacked into my hotmail account.  They are currently trying to get people from my contacts to send them money via western union.

    Wednesday, December 10, 2008 7:36 PM

All replies

  •  

    You're off topic for this forum, which is dedicated to Windows Live OneCare.

     

    Change your password at http://account.live.com before doing anything else.

     

    Support for Windows Live Hotmail and other Windows Live programs and services:

    Go to http://support.live.com and sign in with a LiveID

    Click on the Windows Live service or product you need help with.

    If you are not presented with an email support form, but are instead redirected to help.live.com for that service/product, in the page that opens from http://help.live.com select any topic on the left hand side or search for a question in the search box.

    The results of your search or the clicked topic appears in the right hand frame, along with a tiny link in the lower right hand corner – “Get more help.”

    Click that tiny link and you will get to a page with a link “Contact support”

    Click that link and you will be presented with the email support form to fill out. Provide as much detail as possible and you should get a response from support within 24 hours.

    Help topics at http://help.live.com

    Support for MSN or paid Hotmail Plus - http://support.msn.com

     

    Wednesday, December 10, 2008 7:41 PM
    Moderator
  • can't log into my account because they changed my password and my security questions.  Hotmail does not have a live person to talk to in regards to this and it can take anywhere from 24-48 hours for them to reply.  In the meantime I had to contact the FBI because of the extortion and these thieves have access to my saved folders.  They have been using information to verify that they are me.  In order for a live MSN employee to assist you it must be a paid account. 
    Wednesday, December 10, 2008 10:23 PM