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windows 7 copy not genuine RRS feed

  • Question

  • Hi, I bought a laptop from a big UK retailer last October, I have had no problems with it up until today when I got a message on the bottom right hand corner saying Windows 7, Build 7600, this copy of Windows is not genuine. Im assuming that the Windows is genuine as it is from a big retailer and it was pre installed. I dont want to have to pay for an upgrade or to reinstall as im pretty sure this one should be genuine. Im not the best with computers so maybe Im just being thick? Can anyone help or tell me why this is happening especially after 7 months of no problems? I have tried active windows through start and search however I get the message "windows must be restored, an unauthorised change was made to windows. You must reinstall or restore windows system files to activate" I have also tried system restore but still have the same problem

    Any suggestions as what to do next?

    Saturday, May 14, 2011 9:00 AM

Answers

All replies

  • In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link. http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.



    Saturday, May 14, 2011 9:08 AM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-BFF84-6GFC2-BWX77
    Windows Product Key Hash: EkRG02noirn1etiserf2jJnVqlM=
    Windows Product ID: 00359-OEM-8992687-00017
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {5BFE5F66-BFC4-4072-B2A1-DFA3251B432B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5BFE5F66-BFC4-4072-B2A1-DFA3251B432B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BWX77</PKey><PID>00359-OEM-8992687-00017</PID><PIDType>2</PIDType><SID>S-1-5-21-3850280547-474722912-1456244938</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>SATELLITE PRO C650</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20100427000000.000000+000</Date></BIOS><HWID>57B93607018400E8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65520</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EE7
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:4:2011 09:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAnJ8oN7wJMAacethp2IFcC4TtAJLSrla4

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSINV  TOSINV00
      FACP   TOSINV  TOSINV00
      HPET   TOSINV  TOSINV00
      BOOT   TOSINV  TOSINV00
      MCFG   TOSINV  TOSINV00
      ASF!   TOSINV  TOSINV00
      SLIC   TOSINV  TOSINV00
      SSDT   PmRef  Cpu0Cst
      SSDT   PmRef  Cpu0Cst

     

    Saturday, May 14, 2011 11:35 AM
  • Licensing Data--> 

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

     

    Click the Start Orb & type in cmd.exe into the search. Right click it and select to Run as Administrator.

    Type the following command: sfc /scannow

     

    Wait for the process to finish when done. Reboot the system & try and Validate Online.

    There also is an updated BIOS version (v1.50) which you might want to update to. Toshiba Download Page


    Saturday, May 14, 2011 12:18 PM
  • Sorry to hijack thread but I have a similar problem that started today.  I have enclosed a diag as per instructions.  Many thanks for your help in advance.

    Kind regards

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-XQG8R-D49RV-4QBHG
    Windows Product Key Hash: WPskhnnRPbGSZqYX6nxZwR2bXsI=
    Windows Product ID: 00359-232-6191515-86730
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {C9DAEB40-4DB1-43BE-9EE2-27CFB95BDA86}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-800a_E2AD56EA-766-1f7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C9DAEB40-4DB1-43BE-9EE2-27CFB95BDA86}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4QBHG</PKey><PID>00359-232-6191515-86730</PID><PIDType>5</PIDType><SID>S-1-5-21-1560085439-3240825492-2704411918</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M7720</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>R01-A2  </Version><SMBIOSVersion major="2" minor="5"/><Date>20081209000000.000000+000</Date></BIOS><HWID>7C533C07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>6DBBFCB4DF0A72C</Val><Hash>s7E4SMF2Gj5Z327f0WOfQF3ayrU=</Hash><Pid>81602-918-4516804-68191</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 3b965dfc-31d9-4903-886f-873a0382776c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00172-232-619151-00-1033-7600.0000-0392011
    Installation ID: 011900921092264015138691988294029101811245952573433663
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 4QBHG
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 14/05/2011 22:37:08

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:14:2011 16:55
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAQACAAAAAQABAAEA4nOQb96Nqn/cflbwXKmA/WI9KrR+8OqC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  APIC1105
      FACP   ACRSYS  FACP1105
      HPET   ACRSYS  OEMHPET
      MCFG   ACRSYS  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   ACRSYS  OEMB1105
      DMAR   AMI  OEMDMAR
      AWMI   ACRSYS  OEMB1105
      SSDT   DpgPmm  CpuPm

     

    Saturday, May 14, 2011 9:48 PM
  • "auscam" wrote in message news:e139f934-9e82-4389-b407-aa1172d13859...

    Sorry to hijack thread but I have a similar problem that started today.  I have enclosed a diag as per instructions.  Many thanks for your help in advance.

    Kind regards

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-XQG8R-D49RV-4QBHG
    Windows Product Key Hash: WPskhnnRPbGSZqYX6nxZwR2bXsI=
    Windows Product ID: 00359-232-6191515-86730
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003

     


    Please repost your report in a NEW thread of your own - this avoids confusion.
    Having said that your report shows the presence of a Blocked MSDN Key

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, May 14, 2011 9:53 PM
    Moderator
  • Hi, Thanks for your help with this, I ran the scan as you said and then tried to validate it through your link however it was trying to validate it for over an hour so I gave up, should I have more patience with it and let it run for longer?

    Sorry for all the quesions

    Sunday, May 15, 2011 1:58 AM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {A9C47314-E817-49C9-A28F-49D06BCEE513}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A9C47314-E817-49C9-A28F-49D06BCEE513}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-2217041061-601863611-2111107563</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>G31M-S2L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8b DL</Version><SMBIOSVersion major="2" minor="4"/><Date>20081103000000.000000+000</Date></BIOS><HWID>CCBA3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57311</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600400-02-1033-7600.0000-1312011
    Installation ID: 021881811843356800840050785412473310616540439213093161
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4K27
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 5/15/2011 12:09:53 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4AB
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:10:2011 22:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAMAAgABAAEAAQABAAAAAQABAAEAeqiS6HsAzVAEg6p2BujiQV4Mje+QDXbETFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      SSDT            PmRef        CpuPm
      SLIC            HPQOEM        SLIC-MPC


    Sunday, May 15, 2011 6:41 AM
  • @ gems_99

    Validation should not take that long.

    Try validating using Internet Explorer if your not already doing so.

    Make sure to allow the ActiveX scripts etc it should prompt you if you want to allow them or not.


    @ vicks24

    You really should have started your own thread to ask for assistance. But I'll answer you here.

    Your copy of Windows 7 is Pirated. You are using a Gigabyte Motherboard with a Win 7 Dell Ultimate OEM SLP Serial.

    Your Bios information is also showing as having a HP OEM SLIC Table. An illegal activation hack called a loader has been used on your system.

    To spoof your system as being OEM SLIC 2.1 pre-activated. It has incorrectly given you the wrong Manufacturer SLIC and OEM SLP serial for your system.

     

    You will need to purchase a genuine copy of Windows 7 from the Microsoft Store.



    Sunday, May 15, 2011 7:14 AM
  • "gems_99" wrote in message news:9cb3831a-8e01-4e4c-b5be-088286858b65...

    Hi, Thanks for your help with this, I ran the scan as you said and then tried to validate it through your link however it was trying to validate it for over an hour so I gave up, should I have more patience with it and let it run for longer?

    Sorry for all the quesions

    Try the Validation Diagnostics - www.microsoft.com/genuine/diag - see what they have to say, and follow any advice - then try the Validation again. Post back with a new MGADiag report.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 15, 2011 8:15 AM
    Moderator
  • Hi, Thanks, I have run the diagnostics and everything apart from the ActiveX passed, there were no instructions on how to rectify this but I went in to tools -  internet options - security - interent zone - custom level - and ActiveX control and plug ins were enabled as was script Activex control marked safe for scripting. Is there anything else I need to do? It seems that it should be something so simple but my computer is just not playing ball with any of the ideas!
    Monday, May 16, 2011 1:44 AM
  • "gems_99" wrote in message news:40ff56b6-8996-48f8-9285-9d56bbd9b993...
    Hi, Thanks, I have run the diagnostics and everything apart from the ActiveX passed, there were no instructions on how to rectify this but I went in to tools -  internet options - security - interent zone - custom level - and ActiveX control and plug ins were enabled as was script Activex control marked safe for scripting. Is there anything else I need to do? It seems that it should be something so simple but my computer is just not playing ball with any of the ideas!

    So - ActiveX is the source of the problem.... I suspect there is an Anti-Virus or Firewall getting in the way - what are you using? Check the settings, and exclusions.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 16, 2011 7:23 AM
    Moderator
  • Hi

     

    I have Norton internet security 2011, I have disabled it and run the diagnostics again but activeX is still the problem, should I uninstall it?

    Monday, May 16, 2011 8:48 AM
  • "gems_99" wrote in message news:721eaff4-030c-40f7-b7ef-15a2267cc6e1...

    Hi

     

    I have Norton internet security 2011, I have disabled it and run the diagnostics again but activeX is still the problem, should I uninstall it?


    Ah - the magic words NIS again.
    My preference would be never to let anything labeled Norton anywhere near my PC's - but it's your choice, and your money.
    You need to check the settings in the NIS Firewall and see if there's anything there that may be blocking ActiveX connections. You should also check with their support forums to see if you can find any similar problems, and if not, post a query there.
     
    Darin may have some advice to offer when he gets in to the office - or someone else may have an idea what the problem is.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 16, 2011 9:42 AM
    Moderator
  • thx for the help
    Monday, May 16, 2011 4:29 PM
  • I have unistalled norton from my computer, I now have now anti virus or firewall on my computer and after running diagnostics again  it still says activeX is the problem.
    Wednesday, May 18, 2011 4:34 AM
  • "gems_99" wrote in message news:fc3df9cb-2d3b-4ff3-a9ba-0bcec596dd1a...
    I have unistalled norton from my computer, I now have now anti virus or firewall on my computer and after running diagnostics again  it still says activeX is the problem.

    Please run a new MGADiag report and post the result

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 18, 2011 6:34 AM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-BFF84-6GFC2-BWX77
    Windows Product Key Hash: EkRG02noirn1etiserf2jJnVqlM=
    Windows Product ID: 00359-OEM-8992687-00017
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {5BFE5F66-BFC4-4072-B2A1-DFA3251B432B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Gemma\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Prompt
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Prompt

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5BFE5F66-BFC4-4072-B2A1-DFA3251B432B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BWX77</PKey><PID>00359-OEM-8992687-00017</PID><PIDType>2</PIDType><SID>S-1-5-21-3850280547-474722912-1456244938</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>SATELLITE PRO C650</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20100427000000.000000+000</Date></BIOS><HWID>57B93607018400E8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65520</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EE7
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:4:2011 09:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAnJ8oN7wJMAacethp2IFcC4TtAJLSrla4

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSINV  TOSINV00
      FACP   TOSINV  TOSINV00
      HPET   TOSINV  TOSINV00
      BOOT   TOSINV  TOSINV00
      MCFG   TOSINV  TOSINV00
      ASF!   TOSINV  TOSINV00
      SLIC   TOSINV  TOSINV00
      SSDT   PmRef  Cpu0Cst
      SSDT   PmRef  Cpu0Cst

     

    Wednesday, May 18, 2011 7:55 AM
  • "gems_99" wrote in message news:76c60ffa-6925-4ec9-a321-a394bc53e9bb...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-BFF84-6GFC2-BWX77
    Windows Product Key Hash: EkRG02noirn1etiserf2jJnVqlM=
    Windows Product ID: 00359-OEM-8992687-00017
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003

     


    I wish I could say that something has changed :)
    I think the best thing would be for you to contact WGA support direct - hopefully it'll be free.
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
     
    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0
     
    Please let us know if MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 18, 2011 9:24 AM
    Moderator
  • ok, thanks for all your help, I will let you know if it ever gets rectified :)
    Wednesday, May 18, 2011 9:40 AM