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Validation Error, Maybe Game Related? RRS feed

  • Question

  • I installed Vista 3 days ago, and woke up this morning to an error about validation, which lead me to these forums.  The only thing I've installed on this new copy of windows is Quickbooks 2007, Trial Version of Office (until my cd arrives), mIRC 2.16, Norton 360 and C&C Renegade.

     

    How do I know if this is game related, or if it's something I need to worry about? I can't find that Renegade uses GameGuard, but maybe it does.

     

    Shane

     

     

     

    Here's my diagnostic report.

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f027
    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
    Windows Product Key: *****-*****-H7Q8V-Q396P-C9TY9
    Windows Product Key Hash: +nELa82mLqJmqpgfwR9p8YgXy8g=
    Windows Product ID: 89576-021-8757654-71089
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.000
    ID: {3C2EA07C-83E6-4915-B09A-9DE925A79FEE}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error: K:20070918030451517-M:20070918021830563-
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3C2EA07C-83E6-4915-B09A-9DE925A79FEE}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010100.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C9TY9</PKey><PID>89576-021-8757654-71089</PID><PIDType>5</PIDType><SID>S-1-5-21-3513706879-2447556167-1114982353</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>122-CK-NF68</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20070112000000.000000+000</Date></BIOS><HWID>7A323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>19998247FD7027A</Val><Hash>DpBcMlExEJdYO9FXECURyGfn8Ts=</Hash><Pid>81605-317-5727491-65330</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, September 18, 2007 1:27 PM

Answers

  • Hi Shane,

     

      What's happening is  called a Tamper State. There is a program that is incompatable with Vista and when that program does something that Vista doesn't allow, Vista goes into a Non-Genuine state.

     

    There is two trpes of programs that cause a Tamper State

      a) A program that can be launched at any time, by the user (such as a game) 

      b) A program that launches at Start up and that contently runs (such as an anti virus program)

     

    For a) type programs, once you reboot, Vista goes back to a genuine state (because the program is no longer running)

    For b) type programs, if you reboot, Vista is still in the tamper state because the program automaticly re-launched after re-boot.

     

    I beleive you are experiancing a Tamper state caused by the a) type of programs since you seem to be poping back and forth between non-genuine and genuine. The key is identifing the offending program and either deleting it or upgradeing is to a Vista compatable version.

     

    In your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch of letters and numbers: K:20070918135751517-M:20070918021830563-

     

    If you break down the numbers, you will get a time stamp:

     

        (year)  (month) (day) (time in 24format) (milisec...I think) 

    K: 2007       09      18          0218                  30563

    M: 2007      09       18          0218                 30563

     

    In your case you have 2 tampers, but since it's at the same time, for both, I would assume it's only one program causing both tampers.

     

    Now that we know the time of the tamper, you can now try to connect that time with a program.

     

    we do that by:

    1) Click the 'Start' button

    2) Right Click 'Computer'

    3) Select 'Manage'

    4) Continue thru the "Windows needs your permission to continue" window (if any)

    5) Click the arrow next to 'Reliability and Proformance'

    6) Click the arror next to 'Monitoring Tools'

    7) Click on 'Reliability Monitor'

    8) Click on the graph above the date 9/18/2007

    9) Below the graph, look at the report titled "Software (Un)Installs for 9/18/2007"

    10) Look for any program that shows "Application Install" in the 'Activity' colum.

     

    This will tell you what programs were installed on the Tamper date and should help you narrow down the possable programs that could be causing the issue . Unfortunetly, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state)  till 09/18/2007, this process may not be helpfull.  

     

    Please tell me if this helps you relsove the issue. If not, I will have additional steps for you to try.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

     


     

     

     

     

     

    Wednesday, September 19, 2007 11:18 PM

All replies

  • Hi Shawn,

     

      Would you go to go to http://www.microsoft.com/genuine/ and click the "Validate Windows" button. If there are any problems, look to the lower left of the page for a light gray error code similar to this [0xc004c4a8]. Record this code then run the Genuine Diagnostics tool again (at this link http://go.microsoft.com/fwlink/?linkid=52012) , then click the Windows tab, click the "Copy" button, then paste the report and the error code, into a response message in this thread.

     

    Thank you,
    Darin Smith
    WGA Forum Manager

     

     

    Tuesday, September 18, 2007 5:23 PM
  • Hi Again Shawn,

     

      I've done some research on C&C Renegade and it appears to have a GameGuard type of program called RenGuard. We have had no known instances of RenGuard causing this problem and after looking thru they support forums at http://www.renguard.com/, I do not see any report of issues similar to your own.

     

      I won't rule out RenGuard as the cause, but it looks unlikely that it is the problem.

     

      Go ahead and follow the steps in my above post and we'll see if the additional information will shead some light on the issue.

     

    Thank you,
    Darin Smith
    WGA Forum Manager

     

    Tuesday, September 18, 2007 6:38 PM
  • I'm pretty sure that the directions you gave are exactly what I did and posted in my original thread.  However, here is the diagnostic report again.

     

    [0xC004D401]

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f027
    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
    Windows Product Key: *****-*****-H7Q8V-Q396P-C9TY9
    Windows Product Key Hash: +nELa82mLqJmqpgfwR9p8YgXy8g=
    Windows Product ID: 89576-021-8757654-71089
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.000
    ID: {3C2EA07C-83E6-4915-B09A-9DE925A79FEE}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error: K:20070918104951517-M:20070918021830563-
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3C2EA07C-83E6-4915-B09A-9DE925A79FEE}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010100.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C9TY9</PKey><PID>89576-021-8757654-71089</PID><PIDType>5</PIDType><SID>S-1-5-21-3513706879-2447556167-1114982353</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>122-CK-NF68</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20070112000000.000000+000</Date></BIOS><HWID>7A323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>19998247FD7027A</Val><Hash>DpBcMlExEJdYO9FXECURyGfn8Ts=</Hash><Pid>81605-317-5727491-65330</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Tuesday, September 18, 2007 7:50 PM
  • Renguard is an aftermarket cheat detection tool written as a client and server side add on to the game.  It is not required, and is not installed on my system. However, the same people that created it, created a Core Patch for the game, which did modify the game.exe file with a no-cd patch.  however.. this is being used by hundreds of people, and I seriously doubt that it is the cause of the problem.. i would have heard about it before now on their forums.

     

    I suppose I could uninstall the programs one at a time and attempt to revalidate.. would this work and show me which product is causing the issue? or would I be wasting my time?  There is nothing on my system which should be causing this error..  Everything I've installed, I've done so using the product keys that came with the CD's...

     

    Please let me know how I should proceed..  I don't want to waste any more time resolving it than I have to...

     

    Shane

     

    Tuesday, September 18, 2007 9:24 PM
  •  

    Here is an updated diagnostic.  I didn't change anything to my PC at all.. I rebooted, then ran the validation once again.  It validated fine.. so I ran the diagnostic also.  Here are the results.

     

    Is there anything in this code that lets you know what the problem was? or do I just have to keep coming here if it happens again tomorrow?

     

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
    Windows Product Key: *****-*****-H7Q8V-Q396P-C9TY9
    Windows Product Key Hash: +nELa82mLqJmqpgfwR9p8YgXy8g=
    Windows Product ID: 89576-021-8757654-71089
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    ID: {3C2EA07C-83E6-4915-B09A-9DE925A79FEE}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error: K:20070918135751517-M:20070918021830563-
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3C2EA07C-83E6-4915-B09A-9DE925A79FEE}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C9TY9</PKey><PID>89576-021-8757654-71089</PID><PIDType>5</PIDType><SID>S-1-5-21-3513706879-2447556167-1114982353</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>122-CK-NF68</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20070112000000.000000+000</Date></BIOS><HWID>7A323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>19998247FD7027A</Val><Hash>DpBcMlExEJdYO9FXECURyGfn8Ts=</Hash><Pid>81605-317-5727491-65330</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, September 18, 2007 10:21 PM
  • Hi Shane,

     

      What's happening is  called a Tamper State. There is a program that is incompatable with Vista and when that program does something that Vista doesn't allow, Vista goes into a Non-Genuine state.

     

    There is two trpes of programs that cause a Tamper State

      a) A program that can be launched at any time, by the user (such as a game) 

      b) A program that launches at Start up and that contently runs (such as an anti virus program)

     

    For a) type programs, once you reboot, Vista goes back to a genuine state (because the program is no longer running)

    For b) type programs, if you reboot, Vista is still in the tamper state because the program automaticly re-launched after re-boot.

     

    I beleive you are experiancing a Tamper state caused by the a) type of programs since you seem to be poping back and forth between non-genuine and genuine. The key is identifing the offending program and either deleting it or upgradeing is to a Vista compatable version.

     

    In your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch of letters and numbers: K:20070918135751517-M:20070918021830563-

     

    If you break down the numbers, you will get a time stamp:

     

        (year)  (month) (day) (time in 24format) (milisec...I think) 

    K: 2007       09      18          0218                  30563

    M: 2007      09       18          0218                 30563

     

    In your case you have 2 tampers, but since it's at the same time, for both, I would assume it's only one program causing both tampers.

     

    Now that we know the time of the tamper, you can now try to connect that time with a program.

     

    we do that by:

    1) Click the 'Start' button

    2) Right Click 'Computer'

    3) Select 'Manage'

    4) Continue thru the "Windows needs your permission to continue" window (if any)

    5) Click the arrow next to 'Reliability and Proformance'

    6) Click the arror next to 'Monitoring Tools'

    7) Click on 'Reliability Monitor'

    8) Click on the graph above the date 9/18/2007

    9) Below the graph, look at the report titled "Software (Un)Installs for 9/18/2007"

    10) Look for any program that shows "Application Install" in the 'Activity' colum.

     

    This will tell you what programs were installed on the Tamper date and should help you narrow down the possable programs that could be causing the issue . Unfortunetly, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state)  till 09/18/2007, this process may not be helpfull.  

     

    Please tell me if this helps you relsove the issue. If not, I will have additional steps for you to try.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

     


     

     

     

     

     

    Wednesday, September 19, 2007 11:18 PM