Help RRS feed

  • Question

  • Got the blue screen of death.  Reinstalled Windows but I have warnings indicating my copy of Windows may be counterfeit.  It is not a fake.  I have four computers (wife, kids, laptop) and four copies of windows that came preinstalled on the computers.  For reasons unknown, I cannot download the Windows Genuine Advantage Validation Tool or use the tool at its current location.  Diagnostic report follows:

    If it matters, computer is a Dell DImension 8100 bought new in 2001 with WIndows ME and upgraded to Windows XP.  I have the product key stickered on the side of the computer if you need it.


    James - Spent all weekend trying to get my computer up.

    Diagnostic Report (1.7.0012.0):
    WGA Data-->
    Validation Status: Validation Control not Installed
    Detailed Status: N/A
    Windows Product Key: *****-*****-HH68B-8PHHX-XHYXY
    Windows Product Key Hash: qZS3PiLb0A6jReY3AbArFyEmnfw=
    Windows Product ID: 76477-OEM-2167311-73948
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 082aece7-74b5-4ee0-bee8-f8a8914c5b8b
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Failed to retrieve file version. - 0x0
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: FCEE394C-438-80080005_025D1FF3-118-80080005
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: FCEE394C-438-80080005_025D1FF3-118-80080005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: F:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>082aece7-74b5-4ee0-bee8-f8a8914c5b8b</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-XHYXY</PKey><PID>76477-OEM-2167311-73948</PID><PIDType>3</PIDType><SID>S-1-5-21-861567501-436374069-1343024091</SID><SYSTEM/><BIOS><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>00C3348F0184CE5A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>B2DEFAD537F72C6</Val><Hash>I/6hPMNBuF3dYy8QkL1zt4VW6Q4=</Hash><Pid>54186-700-4306915-17219</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 


    Sunday, February 25, 2007 11:24 PM


All replies

  • James:


    It looks like part of the files needed to properly run WGA Validation and WGA Notifications is missing. Can you try downloading and running the installation package by itself?





    Sunday, February 25, 2007 11:44 PM
  • Phil - Thanks.  That was too easy.  I take back one of the the bad words I called MSFT this weekend during my blue screen of death party.  Now more work to do to get all the programs back.  Later and many thnaks



    Monday, February 26, 2007 2:51 AM