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Getting error code 0xC004C756 when trying to activate windows 7 home premium RRS feed

  • Question

  • I am trying to activate my copy, but each time it comes up with the error code 0xC004C756 and I haven't found anything on the internet relating to this issue.
    Friday, April 15, 2011 1:57 AM

Answers

  • I understand that error code 0xC004C756 indicates that the activation servers are unavailable just now.  Try again tomorrow.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, April 15, 2011 3:42 AM
    Answerer

All replies

  •  In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.
    Carey Frisch
    Friday, April 15, 2011 2:41 AM
    Moderator
  • Sam issue here.  Freshly installed windows 7 home premium on a dell inspiron 530s, updated to sp1 and remaining updates.  Go to activate and get the above error.  Here is the diagnostic report.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-VXHW8-GDDXT-2M6GH
    Windows Product Key Hash: oekMrtzfiwoJKAuSHcjtgPZxubc=
    Windows Product ID: 00359-OEM-8703361-42478
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {5D525B71-8461-401F-A074-97211EEBF00C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5D525B71-8461-401F-A074-97211EEBF00C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2M6GH</PKey><PID>00359-OEM-8703361-42478</PID><PIDType>3</PIDType><SID>S-1-5-21-4091030275-389496443-2653739870</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530s</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.13</Version><SMBIOSVersion major="2" minor="5"/><Date>20080320000000.000000+000</Date></BIOS><HWID>2FDD3F07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-033-642478-02-1033-7601.0000-1042011
    Installation ID: 021294631262802795075523030550673564958535353061115413
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2M6GH
    License Status: Initial grace period
    Time remaining: 42960 minute(s) (29 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 4/14/2011 10:42:48 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAeqjoRPzzZP7ye4j9tlmo1OxQRCUKFEbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09  
      FACP   DELL    FX09  
      HPET   DELL    FX09  
      MCFG   DELL    FX09  
      SLIC   DELL    FX09  
      DMY2   DELL    FX09  

     

    Friday, April 15, 2011 3:09 AM
  • I understand that error code 0xC004C756 indicates that the activation servers are unavailable just now.  Try again tomorrow.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, April 15, 2011 3:42 AM
    Answerer
  • @Arbytronix

      Most Non-Genuine issues look the same regardless of the true underlying cause. So to help minimize the confusion caused by troubleshooting multiple different issues, we ask that all users create their own thread for thier own specific issue.

    In other words, please do not post "Me Too" messages in other people's threads.

    Thank you,
    Darin MS


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, April 18, 2011 10:51 PM
    Answerer