Hello Larry,
This is an issue with your XML services on your computer. If you compare your diagnostic report with others on the forum, you will notice that you are missing a bunch of text at the bottom of your report. We call this the XML Blob. We have found that the 299 error in conjunction with the missing XML Blob means that either that the file msxml3.dll is unregistered (which means the registry key “HKEY_CLASSES_ROOT\MSXML.DOMDocument” is missing) or msxml3.dll is missing/corrupt. NOTE: st I recommend that you backup any and all data for precautionary measures.
To fix your issue, follow the below steps:
1) Click 'Start' button, then “Run...”
2) In the Run window, Type: regsvr32 msxml3.dll <Click OK>
(Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)
If this does not work, the msxml3.dll may be missing or corrupt. Follow the below steps, in that case:
1) Go to the 'Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7)' download page at http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en
2) From the files available, download “msxml3.msi”
3) Double click the file and follow the steps to install.
4) After the install is complete, click 'Start' button, then 'Run...'
5) In the Run window, Type: regsvr32 msxml3.dll <Click OK>
Larry please post back and let us know if this resolves your situation. Thank you and hope your week goes great.
Thank you
Stephen Holm, MS
WGA Forum Manager
