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    Good evening forum members, I have read through previous posts.  My copy of Windows 7 was bought at Amazon, is genuine and has COA.  It has not been off the shelf since activation in October 2010.  Suddenly tonight I am told it is not legal.  Being Saturday, I cannot even contact Microsoft for help.  Have tried re-activation and failed - although it will update (I thought non genuine would not).  Not running M$ Office and backup is disabled.  Any help greatly appreciated.  Many thanks.
    Saturday, October 22, 2011 8:11 PM

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      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Saturday, October 22, 2011 8:19 PM
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    Good evening george1009 - many thanks for your speedy reply.  Follows copy of MGADiag.exe - hope it make a bit of sense !!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-MQJPD-R22BF-6F48Q
    Windows Product Key Hash: bmLMcXMepYClIK8nPVweD1NlYfk=
    Windows Product ID: 00359-232-4196762-86035
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {F441CEA2-627F-402E-A537-D0B7B0BB23DD}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F441CEA2-627F-402E-A537-D0B7B0BB23DD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6F48Q</PKey><PID>00359-232-4196762-86035</PID><PIDType>5</PIDType><SID>S-1-5-21-2304049211-778391328-2414733636</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 5100     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V3.10A</Version><SMBIOSVersion major="2" minor="4"/><Date>20071015000000.000000+000</Date></BIOS><HWID>A1693307018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 3b965dfc-31d9-4903-886f-873a0382776c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00172-232-419676-00-2057-7601.0000-2952011
    Installation ID: 020880230530656322367344030123132323693721427195933395
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6F48Q
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 22/10/2011 9:27:39 pm

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:22:2011 17:46
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEAAgABAAEABAABAAAAAgABAAEAeqiWMyDFcNBeP+h1hi5OgfZDHHmyBjbD9Ej2mfr8

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   ATI     Bowfin 
      MCFG   PTLTD     MCFG 
      SLIC   ACRSYS  ACRPRDCT
      SSDT   PTLTD   POWERNOW

     

    Saturday, October 22, 2011 8:30 PM
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    Windows Product ID: 00359-232-4196762-86035

     

    The product ID -232- Indicates a not for resale MSDN account. If you are not the account holder and you purchased this in a retail box, the box and it's contents are counterfeit. Demand an immediate refund from the seller

    For more information see this:

     http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

     

    To see how good these counterfeits are becoming, see:

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    You will have to purchase a legitimate windows from a legitimate retailer.

    • Marked as answer by Darin Smith MS Tuesday, October 25, 2011 8:17 PM
    Saturday, October 22, 2011 8:35 PM
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    Optional updates are blocked but critical updates are not.  Are you sure you purchased from Amazon and not an Amazon Marketplace seller (huge difference).  Print your MGADiag report as George instructs along with your answer.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, October 22, 2011 11:17 PM
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    Hi George and Colin - well, I have to say your answer, George, leaves me more than a little surprised, however, please do not think I disbelieve you for one minute.  I have four computers all updated to Windows 7 and with the update time, they were done at, two or three monthly intervals, I can trace the source through the accounts package.

     

    Colin, I thought they were from Amazon direct as they were doing good offers some time back - I wouldn' t normally buy software unless from a known source and then on credit card. I hope my copy of MGADiag appears above, Colin, or I have made a right doggies dinner.

     

    I will get all four copies down later today and look at the packing, Microsoft label and hologram disc and see if any more may be iffy. All copies are noted as to which boxes they were installed on.  I have one copy direct from Microsoft.  I reckon the youtube video will be interesting, George.   I'm not sure who you can trust these days ^^^

     

    The box in question can be rolled back to Vista which is Acer laptop pre-installed.   It may take a bit of time to resolve who sold what, but I will post the answers here.

     

    May I thank you both for your prompt, helpful and accurate replies.   Many thanks,  Geoff

    Sunday, October 23, 2011 12:15 AM
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    I don't think you got this from Amazon itself.  This copy is a counterfeit made in China and using a fraudulently obtained MSDN product key.  It is a Not-for-Resale key valid only to the subscriber.  If you check your paperwork I bet you bought it from an Amazon Marketplace reseller. They are notorious for selling counterfeits and Amazon certainly is not.  I'm afraid all the copies you got from this source may be phoney.  You should be able to check by entering each product key in the Change Product Key link and generating a new PID.  You need to view the YouTube video George linked to tell without loading the PKs.  A direct purchase from Microsoft should be trustworthy.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    • Edited by CbarnhorstEditor Sunday, October 23, 2011 12:32 AM
    • Marked as answer by IgerSO Sunday, October 23, 2011 10:16 AM
    • Unmarked as answer by IgerSO Sunday, October 23, 2011 10:17 AM
    Sunday, October 23, 2011 12:27 AM
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    Good morning George and Colin, my apologies if this is a double posting - the first went AWOL.  I have checked all purchases and this was the only copy from Amazon *Marketplace* - which is a surprise as I thought I had bought all from Amazon.  I have checked all four copies and I note that the Microsoft label holding the plastic cover together is different on this version to the other three.  The ribbon is easily readable, it shows "Made in USA" instead of Origin : Ireland and the print on the outer cover is not nearly as sharp.   Easy with your guidance and an eyeglass.

    I bought this in good faith through my Amazon account and paid for through the account and I note that Amazon say to contact them with problems bought off their website and paid for through them.  This I have done.  In our late 70's, I'm still not sure why we run four computers - old habits die hard I guess.

    I will post once more to let you know the outcome with Amazon and I thank you both most sincerely for the knowledge you have so freely given.  Geoff

    Sunday, October 23, 2011 10:33 AM
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    "IgerSO" wrote in message news:cd8afd17-1989-4b1a-b7c6-cd610026512d...

     

    I will post once more to let you know the outcome with Amazon and I thank you both most sincerely for the knowledge you have so freely given.  Geoff

    Good Luck – if you get no satisfaction from the vendor or Amazon, use the MS reporting mechanism to ensure that the pirates are identified – and you *may* qualify for a free replacement copy of Windows - https://www.microsoft.com/en-gb/howtotell/cfr/Report.aspx
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 23, 2011 10:51 AM
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    Thank you Noel, I did wonder if I could do that ^^^  Now I certainly will if the vendor or Amazon give no satisfactory answer.

    I have now viewed youtube video and taken in isolation, I would not query this copy.  However, compared with my other three copies and the youtube video it stands out a mile that the copy which started this thread is a fake copy.  It mimics the youtube video almost to a T.

    As again with George and Colin, I thank you most sincerely, Noel, for your help and the link to Microsoft.   Geoff

    Sunday, October 23, 2011 11:07 AM
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    Good evening George, Colin and Noel.  I am very pleased to report, that with your expertise and help, the Amazon Marketplace vendor refunded my money in full today including postage.  Email from Amazon confirms that the money is being credited to my credit card account.

    I have to thank you all for your knowledge and advice as to the state of the software and the best course of action to be taken.

    I will leave this thread open for a week, just in case there are any further replies or observations.

    My sincerest thanks to you all - Geoff

    Sunday, October 23, 2011 7:55 PM
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    You're welcome.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, October 23, 2011 8:05 PM
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    Nice to hear that some vendors are doing the right thing - I would still recommend making the piracy report, as this may simply be a way for the vendor to hang on to their account for a while longer to be able to catch more unsuspecting buyers before they skip town with theur ill-gotten gains.

     

    Good Luck!

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 23, 2011 8:28 PM
    Moderator