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Problem with Software Licensing service (won't start) RRS feed

  • Question

  • Hi fellow troublemakers & problemsolvers. I've been googling a solution for my problem for several 10 hours by now and I found a thread here moments ago about my problem particulary but it was a half year old by now and locked. So to the point.

    What is my problem?
    My problem is simply the Software Licensing service. But to be more precise I must write a bit of a story how I ended up in this state, because it was all OK before.

    Yesterday I began to defragment my hardisk because it was really slow. I used Ultimate Defrag 2008, a soft that really defragments the way you want. But that's not importatn. It defragmented during the yesterday night. Before I began defragmenting I did a bit of analysis with that software. I found out that one file will be messing with meh defragmentin. To be precise, pagefile.sys. I hope everyone knows what it is. This file had about 30 000 fragments and since it was locked I had to delete it. So I disabled virtual memory, rebooted, deleted it, began defragmenting and went to sleep. Today morning the defragmenting was satisfactory. So I enabled the pagefile.sys again and rebooted. Happy that my PC will go faster, the horryfying was when my PC didn't want to start. BSOD when loading, right before the logon screen, Fatal error and so. I searched and found out that winlogon.exe, win32k.sys and other crucial files probably have been damaged. It could have been because some defragmenting failiure but I think it was because yesterday there was a soft that autoexecuted for a moment and he wanted to defragment too but I closed him fast Well, not too fast I presume. So I have repaired those files and successfuly and started Vista. When I logged the system began to do things like when starting for the very first time. Vista created new profile, completely ignored my previous one (probably some damaged records of my previous profile). Also system properties, control panel and some things vere not working. So I consolidated it by rewriting everything in the registry from the new profile to the old one, reboooted to Live CD of Fedora Linux, deleted the new profile and set up everything like it was before. I booted to Vista and everything looked like before. But the system properties, control panel, they do not seem to work yet. So I searched the net once more and as I have said, ended up on this forum.

    Now that you know what exactly happened, let there be a solution to my problem :).
    I cannot start my Software Licensing service through services.msc (It pops up that Windows cannot start WLS on Local Computer. Error 0x80070005: Access denied.) nad neither through cmd as an administrator because I get the following:
    The Software Licensing service is starting.
    The Software Licensing service could not be started.

    A system error has occurred.

    System error 5 has occurred.

    Access denied.

    Diagnostics here:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-4JJQP-TP64Y-RPFFV
    Windows Product Key Hash: W7I5PeTN2iJuvTTU9QmIXc6iQqY=
    Windows Product ID: 89578-OEM-7332157-00043
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {EB59D610-BD12-4A32-8E5F-6ADDA52BFC42}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Professional Plus 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EB59D610-BD12-4A32-8E5F-6ADDA52BFC42}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPFFV</PKey><PID>89578-OEM-7332157-00043</PID><PIDType>2</PIDType><SID>S-1-5-21-3697251412-1153530597-2704525300</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>M51Va               </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>206.000</Version><SMBIOSVersion major="2" minor="5"/><Date>20080711000000.000000+000</Date></BIOS><HWID>77303507018400F8</HWID><UserLCID>041B</UserLCID><SystemLCID>041B</SystemLCID><TimeZone>Stredoeurópsky čas (normálny)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65024</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: RgAAAAIABAABAAIAAwADAAAABQABAAEAeqiSPrKS07RyA7LkVGWk1b749ArOcJ9APJPy9BrsEGGGKEn5+AesVnKT7HZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            071108        APIC1445
      FACP            071108        FACP1445
      DBGP            071108        DBGP1445
      HPET            071108        OEMHPET
      BOOT            071108        BOOT1445
      MCFG            071108        OEMMCFG
      SLIC            _ASUS_        Notebook
      ECDT            071108        OEMECDT
      OEMB            071108        OEMB1445
      ATKG            022008        OEMATKG
      SSDT            PmRef        CpuPm


    Could be the slsvc.exe be corrupted as the win32k.sys was a half day ago?
    Or any other ideas?

    Thanks in forward guys.
    Saturday, December 5, 2009 11:25 PM

Answers

  • Hello John89_SVK, 

      The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below (I know you mentioned that you tried this, but please do so again and be sure to follow the steps exactly). If the service won't restart, you will receive an error and it is that error that will tell us the next step to be taken.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive. The only resolution we can suggest is reinstall Vista.

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

    Thank you,
    Darin MS 

    Monday, December 7, 2009 9:53 PM

All replies

  • and by the way, I use Norton 360 v2, so I don't know, maybe it blocks SLSVC
    Saturday, December 5, 2009 11:43 PM
  • Hello John89_SVK, 

      The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below (I know you mentioned that you tried this, but please do so again and be sure to follow the steps exactly). If the service won't restart, you will receive an error and it is that error that will tell us the next step to be taken.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive. The only resolution we can suggest is reinstall Vista.

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

    Thank you,
    Darin MS 

    Monday, December 7, 2009 9:53 PM
  • Hello again Darin,

    thank you for your response. My problem was the B option, and yes there was massive file corruption due to aparently what seems to be as result of 2 independent defragmenting programs. I have taken measures to get the Windows Vista running at its potentially best and am reinstalling the system in upcoming days.

    Thanks for your response once again and consider this thread resolved.

    John
    Sunday, January 31, 2010 2:15 AM