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Office 2007 Product Activation Issues RRS feed

  • Question

  • Having just installed the RTM version of all Office 2007 applications I ran into a frustrating activation issue.

    Office 2007 Professional installed and activated just fine over the `net, however, all the other applications stated that the product key had been used too many times requiring me to phone in for activation. This was tedious for my one test laptop; it`s going to be an utter nightmare when I start to build the lab` next week!!

    I have a valid VL MSDN subscription from where I obtained the product keys. I installed the software on just one machine using these keys.

    In all my years as an MSDN subscriber I`ve not once had to call in to activate a product. I wholly support the need for anti-piracy protection (we, ourselves, inplement similar regimes) however, this is going to become a serious obstacle for the evaluation and planning phase of our Office 2007 roll-out.

    Please advise as to whether this is a genuine error that`s going to be rectified; the status quo; or, that I`m doing something wrong in my product activation method.

    BTW: Checking on various blogs I found many other MSDN & TechNet subscribers experiencing the same issue.

    Best regards,

    Mike

     

    Saturday, November 25, 2006 2:13 PM

Answers

  • Memson,

     

    Apologize for not getting to your post sooner.

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    If the issue still has not been resolved could you please provide us with the following information?

     

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager

     

    Thursday, June 7, 2007 12:23 AM