Windows Live OneCare not recognised! RRS feed

  • Question


    I tried my ISP's (eircom.net)PC Health check this am.

    Long tale of woe, not surprisingly with this type of program.

    What alarmed me was that it decided that my firewall (Windows) was swithched off and I was left with none.

    Neither have I an antivirus program, aparently, It found some evidence of one in a Yahoo account.

    What is extra worrying is that for some time I am experiencing difficulty at Startup with Firewall and/or Antivirus not loading.

    I have found that by putting a shortcut on my desktop for OneCare that I can get the program to run if it doesn't load properly.

    However this PC Health program found what it did with the OneCare icon as green as could be.

    With the green icon clicked showing all the components come up fine and green and no intervention needed

    Any ideas? Could I have been fooled into false security with a green icon presiding over a dead duck?

    Tuesday, March 25, 2008 2:08 PM


  • You have one issue to be addressed and one to be ignored.

    If OneCare is failing to load when the PC starts up and throws an error, but you can then manually start OneCare via your shortcut after the PC starts, there is very likely a resource issue with the PC. Either there is other software preventing OneCare from loading due to a conflict, or more likely, you have many startup programs and processes that are hogging resources and preventing OneCare from loading. You may want to consider reviewing the startup programs by opening OneCare, clicking on Change Settings, then on the Tune-up tab, click the button for review Startup Settings. Many programs that load at startup are not needed at all. You can disable programs in the presented list and see if the problem goes away without causing you another problem. If you find that a program you disabled is needed at startup, you can return to this dialog and allow it again.

    You can also contact support for help with this area and to confirm that you are not running any software known to conflict with OneCare.

    OneCare disables the Windows Firewall when it is installed as it has its own firewall. Your ISP's "health check" software is apparently unaware of OneCare. If OneCare is running and the icon is green, ignore the report from the "health check" program.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    Tuesday, March 25, 2008 2:45 PM