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Live Meeting not connecting RRS feed

  • Question

  • Hello !

    I am struggling to connect to OCS server from Live meeting.

    Configuration:
    Server: Office Communications Server 2007 Public beta Standard Edition. No access servers yet.

    Clients:
    Office Communicatior 2007
    Office Live Meeting 2007 Public Beta

    What is working:

    Office Communicator on any machine after installation of certificate in Trusted Root CA
    Live meeting 2007 on the same machine where OCS server is installed

    What is not working:

    Live meeting 2007 on any other machine than server itself. When I configure int/exter address in Advanced section and press "Test connection..."  I am getting "Cannot connect to Live Meeting Server because the information in the User Account....."

    All validation tests on the server return no errors.

    I spent a lot time trying to figure out what is wrong but at this stage I have no more ideas.
    Any help appreciated. Thank you.

    Michael
    Wednesday, July 4, 2007 9:56 AM

Answers

  • Please make sure to follow the deployment guide to configure console correct. Assuming that you've configured correctly, there are a couple of things you might want to check:

    1.     DNS a record for the FQDN of server you configured in user accounts can be pinged from another machine. If you didn’t configure specific servers (auto config), then they should ensure that DNS SRV record for the pool FQDN is set and tested correctly.

    2.     If the machine is not domain joined, or if the login user is not the same as the one joining the meeting, then, you should configure the user name and password in the Advanced settings of user accounts dialog, for test connection to work.

    Tuesday, July 24, 2007 5:25 PM

All replies

  • I'll just throw some thoughts out there:

    Do you have enhance presence enabled on the accounts your testing with?

    Is your sign-in name your sip URI?

    Have you enabled the meeting policy to allow web conferences?

    Is the Internal Server name your OCS pool dns name?

     

    run %temp%, there should be pwconsole-debug##.txt files. They will have some description on your issue.

    Also look at Office Communicator Event logs

     

     

    Wednesday, July 4, 2007 3:42 PM

  • Answers to all question positive. Again, I can login fine on the internal server with both Office Communicator and Live Meeting but I cannot login from any other PC using LiveMeeting (Office Communicator works fine) with exactly same settings.

    Output from pwconsole*.txt

     [MC] 00:44:10:265 GMT [THREAD 3248]  Angel Log file started: 2007/07/05 00:44:10:265 GMT
    [MC] 00:44:10:265 GMT [THREAD 3248]  Idea Resetting ServerInfo Probe.
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.parts.Array
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.parts.Button
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.parts.Int
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.parts.IntDictionaryMap
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.parts.List
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.parts.RichString
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.parts.String
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.parts.Tuple
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.pod.ConnMgr
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.AnnotationTool
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.AppSharing
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.AppSharingManager
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.Audience
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.DownloadManager
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.Health
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.HealthSensor
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.ImageSlide
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.Lobby
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.LobbyVisitor
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.MultimediaSlide
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.PollSlide
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.printing.PrintControl
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.printing.PrintJob
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.QnADO
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.QuestionManager
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.Question
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.Recorder
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.ScopeManager
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.Seating
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.SharedNotes
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.ShareSlide
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.SlideDisplay
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.SlideManager
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.SlideSet
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.SlideUpload
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.SlideViewer
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.Telephony
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.TextSlide
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.user.UserManager
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.aud.WebSlide
    [MC] 00:44:10:265 GMT [THREAD 3248]  No Protocol registration: placeware.apps.focus.Focus
    [MC] 00:44:10:281 GMT [THREAD 3248]  No Protocol registration: placeware.apps.blobparts.BlobManager
    [MC] 00:44:10:281 GMT [THREAD 3248]  No Protocol registration: placeware.apps.chatparts.ChatDO
    [MC] 00:44:10:281 GMT [THREAD 3248]  No Protocol registration: placeware.apps.chatparts.ChatGroup
    [MC] 00:44:10:281 GMT [THREAD 3248]  No Protocol registration: placeware.apps.chatparts.Occupant
    [MC] 00:44:10:281 GMT [THREAD 3248]  No Protocol registration: placeware.apps.chatparts.PrivateChatManager
    [MC] 00:44:10:281 GMT [THREAD 3248]  No Protocol registration: com.netopia.pware.io.IRCStream
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea OS:5.2.3790 (Service Pack 1)
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea Physical memory: 1043MB
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea Modules Info:
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\AppShare.dll, Version:8.0.2713.1, Flags:0
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\bgpubmgr.exe, Version:8.0.6090.0, Flags:0
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\BGPUBRES_en_us.DLL, Version:8.0.6090.0, Flags:0
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\CollabHook.dll, Version:8.0.2713.1, Flags:0
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\Collaborate.dll, Version:8.0.2713.1, Flags:0
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\ImportUtil.dll, Version:8.0.6090.0, Flags:0
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\INTLDATE.DLL, Version:12.0.4518.1014, Flags:0
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\LMASRecord.dll, Version:8.0.6090.0, Flags:0
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\LMClientRecord.dll, Version:8.0.6090.0, Flags:0
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\LMDICore.dll, Version:1.0.2.0, Flags:0
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\Lmdigraph8.dll, Version:0.3.2.0, Flags:0
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\lmdimon8.dll, Version:0.3.2.0, Flags:0
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\lmdippr8.dll, Version:0.3.2.0, Flags:0
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\LMDIRES_en_us.DLL, Version:1.0.2.0, Flags:0
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\LMDIUI8.dll, Version:0.3.2.0, Flags:0
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\LMDIView.DLL, Version:1.0.2.0, Flags:0
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\lmpptview.dll, Version:8.0.2622.0, Flags:0
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\MSVCP80.dll, Version:8.0.50727.42, Flags:0
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\MSVCR80.dll, Version:8.0.50727.42, Flags:0
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\OGL.dll, Version:12.0.4518.1014, Flags:0
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\ppvwintl.dll, Version:12.0.5007.3000, Flags:0
    [MC] 00:44:10:281 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\pubutil.dll, Version:8.0.6090.0, Flags:0
    [MC] 00:44:10:296 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\PWConsole.exe, Version:8.0.6090.0, Flags:0
    [MC] 00:44:10:296 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\PWResources_en_us.dll, Version:8.0.6090.0, Flags:0
    [MC] 00:44:10:296 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\RTMPLTFM.dll, Version:3.0.6090.0, Flags:0
    [MC] 00:44:10:296 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\SAEXT.DLL, Version:12.0.4518.1014, Flags:0
    [MC] 00:44:10:296 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\Uccp.dll, Version:2.0.6090.0, Flags:0
    [MC] 00:44:10:296 GMT [THREAD 3248]  Idea C:\Program Files\Microsoft Office\Live Meeting 8\Console\vivog723.acm, Version:2.0.0.0, Flags:0
    [MC] 00:44:10:640 GMT [THREAD 3248]  Drinks placeware::ConsoleConfApiB::isConfigured server: no
    [MC] 00:44:10:640 GMT [THREAD 3248]  Drinks placeware::ConsoleConfApiB::isConfigured server: no
    [MC] 00:44:10:640 GMT [THREAD 3248]  Drinks placeware::ConsoleConfApiB::isConfigured server: no
    [MC] 00:44:10:640 GMT [THREAD 3248]  Drinks placeware::ConsoleConfApiB::isConfigured service: no
    [MC] 00:44:10:640 GMT [THREAD 3248]  Drinks placeware::CPreMeetingDialog::refreshMeetNowDeploymentType Meet Now functionality will be ... HIDDEN!
    [MC] 00:44:13:390 GMT [THREAD 3248]  Drinks ToolBar Button Clicked: ID=27173 ToolTip=
    [MC] 00:44:13:390 GMT [THREAD 3248]  Drinks placeware::ConsoleConfApiB::isConfigured server: no
    [MC] 00:44:13:390 GMT [THREAD 3248]  Drinks placeware::ConsoleConfApiB::getPreferredDeploymentType User's preferred deployment type is ...  server
    [MC] 00:44:13:390 GMT [THREAD 3248]  Drinks placeware::ConsoleConfApiB::getPreferredDeploymentType User's preferred deployment type is ...  server







    Thursday, July 5, 2007 9:43 AM
  • Please make sure to follow the deployment guide to configure console correct. Assuming that you've configured correctly, there are a couple of things you might want to check:

    1.     DNS a record for the FQDN of server you configured in user accounts can be pinged from another machine. If you didn’t configure specific servers (auto config), then they should ensure that DNS SRV record for the pool FQDN is set and tested correctly.

    2.     If the machine is not domain joined, or if the login user is not the same as the one joining the meeting, then, you should configure the user name and password in the Advanced settings of user accounts dialog, for test connection to work.

    Tuesday, July 24, 2007 5:25 PM