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Unified Service desk - Package deployer updating existing cases in the system RRS feed

  • Question

  • Hi All,

    I am updating USD customisation in to my development environment using package deployer. Noticed that at the end of script import it is updating the existing incident records  like reopen the case and update the service stage, actual service units and close the incident. 

    Question 1:

    Any reason why it is happening and how to prevent USD package deployer updating existing records in the system.

    Question 2:

    Is it enough if we install the 3 solutions below in to higher environment manually and move the development customisation using DataMigrationUtility(Configuration Migration). 

    Cheers,

    Safi.


    SAFI

    Wednesday, September 27, 2017 5:17 AM