Live one care stopped working after a system restore to a previous date RRS feed

  • Question

  • My HP laptop turned to a blue screen yesterday and restarted itself.  Once it restarted it would go to the welcome screen where users can login.  Once I logged in the screen turned black and wouldnt loag my information.  I went into the F10 command when i restarted my computer and it preformed a system restore to a previous date.  This worked to bring back my page once I login but now my windows Live One Care won't start and gives me a warning that says "The OneCare service is not working or has stopped."  I have gone onto the help site which has told me several steps to complete; however, I have not been able to complete any of them because my permissions are set by Windows Live One Care.  The windows that pop up when i try to open services.msc or the command prompt as the administrator just freeze or freeze the start menu.  It is also telling me that I dont have a printer connected when I do, which I think is also a problem with live one care.  I also can't get into my add/remove programs and myinternet shows that it isnt connected but it is.  I can access all of my files and get onto the internet but live one care and other contorl panel and network control center type applications arent working.

    Thanks for any help you can give,


    Tuesday, November 24, 2009 3:14 PM


  • Sorry to read of the problems, Amanda, but I suspect that your PC is in a state that a System Restore is not going to help. Windows Live OneCare does not set permissions.
    If you are certain that the blue screen was not caused by a hardware problem, as I suspect, but the result of a recently installed program or driver or even a malware infection, you can try OneCare support.
    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    Personally, I'd contact HP support for help or make sure that you have all data backed up and then do a factory restore of the PC per the HP instructions and reinstall your software and restore the data after confirming that the problem was resolved by the factory restore. Yes, that would be a pain. :-(

    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Tuesday, November 24, 2009 7:07 PM