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Send email using email address of queue?

Question
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Hi,
I have quite a few posts about the email router/queues/email from CRM so i wanted to start this on a separate thread.
I think I might be missing the point on some things so please bear with me.
I have configured a test email address with an outgoing profile using the email router crm.test@mydomain.com
I have configured a queue that looks at an email address crm.requests@mydomain.com. Now if i create an email in an account and set it to send from crm.test@mydomain.com and send to crm.requests@mydomain.com and then hit tab to move to the subject the CRM loading circle appears and it resolves the To address as my queue name. I populate the rest of the email and hit send.
After a short while a look at the queue for crm.request@mydomain.com and the email is there.
My question is should this not also send an actual email to crm.requests@mydomain.com? if i log into the pop3 account it is not there.
As i mentioned i might be missing the point of queue's in relation to CRM so any help/explaining would be appreciated.
Wednesday, September 1, 2010 10:00 AM
Answers
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Hi,
I should say we only have pop3 server not exchange.
Also, i realised that the pop3 mailbox was forwarding to another mailbox and not leave a copy of the message in mailbox. I have turned this off and can see the emails.
Accept my apologies for being a dumbo!!!
- Marked as answer by geordie_123 Thursday, September 2, 2010 9:38 AM
Wednesday, September 1, 2010 11:59 AM
All replies
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Didn't you make a mistake in emails mentionned at the end?
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Hi,
I am not sure what you mean. Can you please indicate where i have made a mistake?
Wednesday, September 1, 2010 10:15 AM -
The email addresses above are different i.e. one is "crm.request" and the other is "crm.requests"
Hope this helps. AmarWednesday, September 1, 2010 10:23 AM -
Sorry i could not see that for looking.
The email address should be crm.requests@mydomain.com
Wednesday, September 1, 2010 10:39 AM -
Is your queue reading incoming and outgoing messages from an Email Router?
It would be a setting on the Email-Router/Forward Mailbox as to what happens to emails once it has been read so please check. Check this documentfor more info
http://blogs.msdn.com/b/crm/archive/2009/12/21/how-to-configure-microsoft-dynamics-crm-4-0-e-mail-router-on-premise-with-microsoft-exchange-server-2010.aspx
Hope this helps. Amar- Edited by Amarsen Vangoor Wednesday, September 1, 2010 2:30 PM
- Proposed as answer by Amarsen Vangoor Wednesday, September 1, 2010 2:31 PM
Wednesday, September 1, 2010 11:12 AM -
Hi,
I should say we only have pop3 server not exchange.
Also, i realised that the pop3 mailbox was forwarding to another mailbox and not leave a copy of the message in mailbox. I have turned this off and can see the emails.
Accept my apologies for being a dumbo!!!
- Marked as answer by geordie_123 Thursday, September 2, 2010 9:38 AM
Wednesday, September 1, 2010 11:59 AM