Good Morning Boyer,
Thank you for posting your diagnostic results. The problem your experiencing is with your XML services on the computer. If you compare your Diagnostic Report to others on the forum, you will notice that yours is missing a bunch of
text below the "Office Details" line. We commonly refer to this area as the XML blob. This is caused by a missing Registry Key. I will provide you the steps to resolve this XML issue.
Fix (Part 1):
1) Click “Start” button, then “Run”
2) In the Run window, Type: regsvr32 msxml3.dll <Click OK>
(Note: This will register the msxml3.dll and the registry entry
‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)
If this does not work, the msxml3.dll may be missing or corrupt. Follow the below Fix
(Part 2), in that case:
Fix (Part 2):
1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at:
http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582
&DisplayLang=en
2) From the files available, download “msxml3.msi”
3) Double click the file and follow the steps to install.
4) Click “Start” button, then “Run...”
5) In the Run window, Type: regsvr32 msxml3.dll <Click OK>
Please be sure to backup or otherwise offload any data from the hard disk prior
making any changes in the registry. You should be okay because the files are being registried
and no changes but still a good idea to ensure any critical data is saved. Please let us know
if the above steps resolved your issues. Have a great weekend.
Thank you
Stephen Holm, MS
WGA Forum Manager
